2010 VOLKSWAGEN JETTA phone

Automatic belt retractor 2.1: 19
Automatic car washes 3.2: 17
Automatic mode Climatronic 3 .1: 85
A utomatic switch-off of electrica l compo­
nents 3.1: 93
A utoma tic transm iss ion
D irec t shif t gearbox 3.1: 98
Safety interlock for ignition key 3.1 : 94
Se lector lever lock 3.1: 99
Tiptro nic 3.1: 98
Automatic transmission with Tiptronic 3.1:
IOI
Average fuel consum ption 3.1: 9
Average speed 3.1: 9
B
Background lighting 3.1: 521
BAS3.2: 2
Batt ery
Charging 3.2: 50
How often should
I replace my engine
battery? 3.2: 50
I m portant information to kn ow before
disconnect the batt ery 3.2: 49
Repla cin g 3.2: 50
What you must do afte r r eco nnect the bat­
tery 3.2: 49
Winter condi tions 3.2: 49, 50
Battery acid level
C hec kin g 3.2: 50
Before d riv in g 2.1: 3
Belt pretensioner
Disposa l 2. 1: 26
Serv ice 2.1: 26
Bonnet 3.2: 36
Booster seats 2.1 : 59
Brake assis t sys tem 3.2: 2
Brake booster 3.2: 2
Brak e flu id
C hangin g 3.2: 48
How of ten s hould the brak e fluid be
changed? 3.2: 47
Warning light 3.1: 11
What is the correc t brake fluid level?. 3.2:
47
What kind of brake fluid should
I u se? 3 .2:
48
Booklet 0.1 General Index ®
Brake pad
Warning message 3.1 :
ll
Brak e pad wear indicator
Warn ing light 3.1: 26
Brak e pads 3.2: 8
Brak e servo 3.2: 8
Brak e system
Warn ing light 3.1: 28
Brake system 3.2: 47
Brakes 3.2: 8
H ow does moisture or road salt aff ec t the
brakes? 3.2: 8
What does it mea n when I fee l a s ligh t vi­
bration o n the brake peda l? 3.2: 3
Braking distance 3.2: 8
Br eak-in peri od
Engine 3.2: 7
W hat is the rig h t way to break- in my vehi­
cle? 3.2:
7
Breaking in
Brake pads 3.2: 7
Tire s 3.2: 7
Breaking in tires 3.2: 7
Bulb c hange 3.2: 8 1
Bulb defective Warning light 3.1: 24
Bumper Clean ing 3.2: 18
Bumper cover Caut ion w hen parking n ear a parking bar­
rier or curb 3.1: 105
B uzzer 3.1: 50, 93
C
Ca libratin g the co mpa ss 3.1 : 18
California Propos ition 65 Wa rning 3.2 : 34 , 49
Car washes 3.2: 17
Cata ly tic converter 3.2:
10
CB radio 3 .2: 29
Ce ll phone 3.2 : 29
Cellu lar phone 3.2: 29
Ce ntral lo cking
I ndiv idua l un locking 3.1 : 34
Ce ntral locking button 3.1: 34
Ce ntral locking syste m 3.1: 34
C han gi ng a bu lb 3.2: 8 1
C hanging a wheel 3.2: 73
Alphabetical inde x 3

f;} Booklet 1.2 US A Warranty
Customer CARE
Dealer assistance
If yo u have questions ab out the service you h ave
r ece ived, we sugges t that you first discu ss them
with the se rvice p erso nn el at your authori zed
Volkswage n dealer. You may want to sp eak to the
Service Manager or dir ectly to th e owner of the
dealership . is their bu sines s to be conce rned about your
s a tisfac1ion and goodwill. Since they are clo ses t
t o the s ituation, th ey are in the be st po sition to
quick ly res olve any con cerns you may have.
'4
When to notify the manufacturer
Your satisfaction w ith our product i s impor­
tant to us, and we would like to make certain that
we have had the opportun ity
to work with you
and your dealer resolve yo ur co ncerns.
Ir yo ur conc ern s a re not resol ved to your satis­
fa ction
th e deal er, p lease con tac t Volkswagen
of Amer ic a, Inc ., immediat ely call ing our toll­
fr ee number:
Tel.: l (8 00 ) 822-8987
If you prefe r to write, pleas e use the fo llowing
address:
Vo lk swage n Custo mer CARE Ce nter
3499 West Hamlin Ro ad
Roche ster Hills, M I 48309
Yo u ca n also contac t us usin g our Intern et ad­
dress:
W\V\V.VW.com.
S impl y click o n "C onta ct Volk swagen of
Amer ica. In c."
When you ca ll or write, please provid e th e fol­
l owi ng information:
28 Custome r CARE
• Your n ame, address a nd tele ph one numb er
• Vehicle Id ent ifica tio n Numb er (VIN)
• Veh icle
and mil eage
• Dea ler's name and lo cation
• Natur e of co mp la int or probl em
• Cop ies of repair orders (r e tain orig inal s for
your rec ord s) or per tin ent d ocum en ts if y ou are
wr it in g to us
A C usto mer CARE R epr ese ntativ e w ill gath er
and caref ully review all facts rela ting to your re­
qu est for ass is tan ce. After this rev iew is co m­
p leted, th e Custo mer CA RE R epr ese ntative w ill
inform you of any assis ta nce that t he company
w ill be able to prov ide.
Pl ea se note that a s part of our continuin g effort
to maintain th e hi gh es t q ualit y or service
to o ur
C ustomers, sup erv isors will occasio nally mon­
it or th e qual ity of te lephone calls betwee n our
Customers and Repr esentatives. We hope you
und ersta nd our inter est in providing th e bes t
po ssible service .
'4

Booklet 1.2 USA Warranty
BBB AUTO LINE
BBB AUTO LINE dispute resolution services
If your dea le r or Cus tom er Repr ese nta tive
d oes not r esolve yo ur produc t co nce rn to your
sa tisfac tion or if yo u do not wis h to prese nt your
co nce rn t o eith er of them. you ma y take advan­
t age of the m ed iat io n and arbitration servic es of
th e Better Busin ess Bur eau. This program is
called BBB AUTO LI NE and is ava ilabl e to yo u
fr ee of cha rge, o n a natio nw ide basis as lo ng as
you r ve hicle has bee n dri ven l ess than 24,000
m iles a nd has not been in use for mor e than 2
yea rs. Not every cla im is elig ible ; th ere are so me
age and milea ge limit ations, so please c heck
w ith your local Better Busin ess Bureau ("BBB")
r ega rdin g yo ur cla im .
T he BBB AUTO LINE progra m has two pan s. Th e
fir st p art is m ediatio n. Me diatio n m ea ns th at th e
B BB staff will faci litate neg otia tion s betwee n the
parti es in an effort
to brin g yo ur cla im to a mutu ­
ally acceptab le re so luti on. You do not have to
parti cip ate i n mediation if yo u wo uld rather pro ­
cee d imm ediat ely to arbi trati on. Ar bitr ation is
th e oth er part of BBB AUTO LINE. Arb itration is
a pro cess by whic h an imp artia l p erso n mak es a
de cisio n on your claim. The arbi trator s are not
c onne cted with the a utom ob ile indu stty a nd
se rve on a volunt ary bas is .
l fy ou d o not agree w ith th e m edia ted reso lution
a nd /or have opte d t o arbitr ate, an arbitrati on
h ear ing w ill b e sc hedu led . Yo u ma y att end th e
h earin g in per son, b e re pr ese nted by an at­
torn ey, brin g witnesses . a nd give s upport ing ev­
id ence . In stead of a ppearing personally, yo u
may req ues t a writt en or eve n a te le ph on e arb i­
trati on h earing .
If yo u wis h to u se BBB AUT O LINE, plea se call
th e fo llow ing toll -fre e numb er:
30 BBB AUTO LINE
Te l.: I (800) 955 -5100
W hen you call th e loca l office of the "BB B", it s
staff will n eed th e following infor matio n:
• Your name , addr ess a nd telephone number
• Make, model and Vehicle Identification
N umber of your vehicl e (VI N)
• Delivery date and curr ent mil eage
• Natur e of co mplaint or probl em
T he "BB B" w ill follow -up on yo ur compl aint ;
a nd i f it ca nn ot b e m edia ted, t hey will arrange an
arb itratio n h earin g.
A dec is ion will be m ade by the arbitrat or within
3 clays of the hearin g (ty picall y a d ecis io n i s
made 40 days fro m the elate you filed yo ur claim
wit h "BBB ").
You then have the o pport unit y to acce pt or re jec t
the d eci sion. If y ou accep t the deci sio n, V olk­
sw age n of Ame rica . In c. will b e bound b y th e de­
c is io n and fulfill its obli gat io n wit hin the time
s p ecified b y th e arbitrato r.
If yo u rejec t th e decis io n:
I - You are free to pur su e ot her l ega l re m ed ies
av aila bl e und er s ta te and fed era l l aw.
2 - The manufa ctur er w ill not have to co mpl y
w ith any part of the de cis ion.
Ca liforn ia residents
Additio nal information rel atin g to yo ur ri ght s
lo arbitrate warranty claim s und er the BBB
A UTO LI NE Arbitration Prog ram i s provided in
the Owner Informat ion about Consum er Pro­
t ec tion Law s book le t whic h is pr ese nted to you
b y yo ur dea ler w hen yo u t ake deli very of your
n ew

Booklet 1.2 USA Warranty
Federal Emissions Warranties
General
The Emissions se t out on the fol­
l ow ing page s are war ranties which th e m anuf ac­
is req uir ed b y law to furni sh to you a t the
ti me you take delivery of yo ur new vehicle.
T hese cove rages may als o be includ ed in the
Vo lkswage n 4 yea rs
I 5 0,00 0 mil es L imit ed New
Ve hicl e Warranty.
T he w arranLies re qu ired by fe deral l aws ap ply
all new Volksw age n ve hicle s import ed and di s­
tribut ed by Vo lk swage n of Am erica . In c. (Vo lk ­
swage n) for sa le in the United States, includ in g
it s te rritori es, and Canada . T he warra nties re­
quire d by the State of Calif orn ia law appl y to all
new Vo lksw agen ve hicl es imp ort ed a nd dist rib­
ut ed by Vo lkswage n for sale and reg is traLion in
t h e State of Ca liforn ia.
Th e Co mmonwea lth of Massac husetts and the
S ta tes of Ve rmont and
have adopte d wa r­
r a n ty re quir em ent s Lh at a re id enti cal to the Ca li­
forn ia warra nties.
The owner of a ve hicle certified for sa le and reg­
i s tered in Californi a, Massachusett s, Vermont
or Ma ine ma y, th erefore , have warranty rights
under both Federa l and State mandat ed emis ­
s ion s warranties. The sta te of New York has
14 Federal Emissions Warranties
adopted emi ssions warranty re quir ement s
i dentica l to Ca lifornia mandated emi ssion s
warranties O NLY for vehicles equipped to me et
Ca liforni a's Par tial Zero E mission Ve hicl e (P­
ZEV) emi ssion s requir em ent s, as iden tifi ed on
the Vehicl e Emission Control Information Lab el
l oca ted on th e hoo d.
T he ow ner of a new Volkswagen vehicle im­
p ort ed and di str ibut ed by Volkswag en for sale in
s tat es other than Californ ia, Massach usetts , Ver­
m ont , Mai ne o r New Yo rk (as set fort h in the
a b ove paragraph ) has righ ts on ly und er th e
era l E mi ssio n s Wa rranty.
Pl ea se rea d the se warra nties care fully.
If you
h ave any questio ns co n ce rning th e ap plicabili ty
of eac h wa rranty to yo ur vehicle or wan t to kn ow
w hether a parti cular repai r w ill be perform ed
free of ch arge pursuant to these wa rranti es,
pl ease writ e
or te le phone:
C ustom er

Booklet 1.2 USA Warranty
Customer CARE
Dealer assistance
If yo u h ave question s ab out the se rvice yo u ha ve
r ece ive d, we sugges t yo u fir st disc uss them
w ith the se rvice person nel at your au thor ize d
Vo lk swage n dealer. Yo u ma y want to speak to the
Se rv ice Mana ger or dir ec tly to th e ow ner of th e
dealer ship. It is their busin ess to be concerne d abo ut you r
s ati sfa ction and goodwill. Sin ce th ey are closest
situation, th ey are in the bes t p osit ion to
q ui ckl y reso lve an y co nce rns you may have. "4
When to notify the manufacturer
Your sati sfaction with ou r p ro du ct is very to us, and we would to m ake ce rtain th at
we have had th e opportunit y to wo rk w ith you
an d yo ur deale r to re so lve yo ur co ncern s.
I f yo ur co nce rns a rc not resolved to yo ur
fac tion by the d eale r, p le ase contact Volkswage n
o f A m eric a, Inc., imm ediatel y by ca lling our
free n umber:
Tel.: I (800 ) 822-8987
I f you prefe r to w rite, please use the following
a d dress :
Vo lkswagen Custom er CARE Cente r
3499 Wes t H am lin Roa d
Ro ch ester Hill s, Ml 483 09
Yo u can also contac t us using our Int ern et
dress :
www.vw.co m.
Sim ply cl ick on "Co ntact Vo lk swag en of
Amer ica, Inc."
When you ca ll or w rit e, p lease prov ide th e
low ing inform atio n:
28 Custom er CARE
• Your nam e, a ddr ess and te lephone number
• Ve hicle Iden til1ca tion Number (VIN)
• Vehicl e type and mileage
• Deale r's name and location
• Natur e of compl aint or probl em
• Co pies of repa ir order s (re tain origina ls for
yo ur record s) or per tinent do cum ents
if you are
w rit in g to us
Custo mer Re presentative will gathe r
an d caref ully rev iew all facts re la tin g to yo ur
quest for assis tance. After this rev iew is plete d. Custo mer CA RE Rep rese ntative w ill
info rm you of a ny ass is ta n ce that the co mp an y
w ill be abl e to provi de.
Please note
as part of co ntinuin g to ma int ain th e hi gh est q ualit y of serv ice to our
C ustomer s, superviso rs w ill occas ionally itor th e quality of t ele phone ca lls betwee n our
C usto m ers an d Hepre scntat ives. W e hop e yo u
u nde rs tand our int erest in prov idin g the best
po ssib le se rvice.
"4

Booklet 1.2 USA Warranty
to time. In eve nt o f a se r­
vice action, Vo lkswa gen of Ameri ca, In c. w ill no­
ti fy yo u by mail and re qu est that you br in g yo ur
ve hicl e
your near est aut horized Volkswagen
dealer for repa ir free o f ch arge.
If you have not rece ntly c ha ng ed yo ur addr ess
and Volk swagen of A me rica , In c. ha s yo ur cu r­
r e n t addre ss on file , you will r ece ive notifi calion
a ut om aticall y. If yo u are co nce rned th at you
ma y not have received no lice conce rning a par­
ti cu la r se rv ice act ion , p lease c hec k w ith your d
eal er to de te rmin e whe1h er yo ur vehicle is eli­
g ible for any re p ai r fr ee of ch arge.
In oth er instanc es, Volks wagen of Am eri ca, Inc.
ma y offe r ass is 1a nc e wit h a rep air beyo nd
on a case-by-case bas is. If you beli eve lhat
yo ur ve hicl e needs re p air no t cov ered by war­
ran ty whi ch Vo lksw age n of Am erica, Inc. should
pay for i n
or in whole, plea se disc uss the re­
qu est w ith your dea le r. If yo u ar e nol satisfi ed
w ith your dealer's decisio n, pl ea se
Vo lk­
sw agen of Ameri ca, In c. Cu stom er CARE by Le le­
phone or in writ ing. Your r equ est s houl d pro vid e
th e ve hicle identifi cation numb er, th e mil eage ,
mainten an ce histo ry a nd an explan atio n of why
yo u b eli eve that the re pai r should be perform ed
free o f ch arg e. Your reques t should be acco mpa­
ni ed by all avai lab le main te nan ce and re p air
r eco rds wh ic h yo u ha ve reta ined . A C ustom er
CARE Rep rese ntati ve will review your r eques l
and advise you of our d ecis io n.
Customer CARE 29

Booklet 1.2 USA Warranty
Service Publications
Volkswag en Technical Literature Ordering Center
Updated se rvice information you can obtain
Vo lks wage n mo nitors produc t p erf or manc e in
th e fie ld and reg ularl y se nds deale rs th e latest
serv ice in forma tion abo ut Vo lk swagen ve hicle s.
Now yo u too, ca n get th ese bull etin s.
B ull etins cover a wide v ariety of su bjec ts: th e
p ro per u se a nd care of your car, costly repa irs,
in ex pen sive repai rs or ad jus tme nts whi ch, if
d one ea rly, may avo id cos tly futu re re pai rs.
So me bu lletin s desc ribe re p air s a bou t ne w or
un expec te d co nditi on s. O thers desc ribe im­
pro ved re pa ir pro cedur es o r parts imp rove­
m ent s. A ll of thi s inform ati o n ca n also help a
qualified t echni cian b ett er servi ce y our vehic le. Mos
t bu lletin s ap ply to condit ions affec ting a
s m all numb er of vehicles. Yo ur dea le r or a q ual­
ifi ed tec hni cian m ay have to de te rmin e if a sp e­
cific bulleti n a pplies to your vehicle. You ca n
o rd er Vo lkswage n bull etins, Vo lk swagen re p air
in form ation an d Volkswagen Ow ner 's Litera ture
24 hours
I 7 days a week o n the Intern et fro m the
V olkswage n Tec hn ica l Li rerat ure Or der ing
Ceme r at :
www.vw. ddsltd .com
O r if yo u pr efe r, you can cont act our litera tu re
di stributi on se rv ic e a t:
T elephone:
I (800 ) 544-8021 Fax : 1 (800) 572 -1438
What you will also find on the website
• A list of Vo lkswagen bulletins fo r 1 985 a nd
l a te r m od el years, covering all No rth Am eric an
s p eci fica tion Vo lkswag en m odels.
• Ord ering a nd prici ng in format ion on h ow to
bu y speci fic bullet ins.
• Orde ring a nd p rice infor matio n for Volk­
s wage n Rep air Man uals on paper for mat, CD
H OM or DVD.
• Ordering and p rice inform atio n fo r Vo lk­
s wag en Elec tri ca l W irin g Di agra ms.
• Owner's Manuals
• Maint en ance Booklets
• War ra nty Ma nuals
• Sound Syste m Ma nua ls WARNING
Th ese bulletin s ar e int ended for te chnici ans. They are not meant for th e CA­
S U A L do -it -y our self er. Qualifi ed technici ans
ha ve th e equipment, tool s, s afe ty instruction s,
and know-how to do a job properl y and safel y.
I mprop erl y performed repair s or mainte­
nan ce ca n ad vers el y aff ect the saf ety of your
v ehicl e, possibl y le ading to accid ent or injury.
Th ey ma y al so impair th e econom y, dur abili ty
or r eliab ility of your v ehicle and may vo id the
w arranty of your car.
If you are not sur e that
y ou can p erform a job prop erl y and saf ely, y ou
s hould not ri sk tryin g to do so .
Service Publication s 31

Booklet 2.1 Safety fir st
WARN ING (continu ed)
fro m fl ying fonvar cl as dan gerous miss iles into
th e passe nge r co mp artmen t.
Reporting safety defects
If you believe tha t vehicl e has a de­
f ec t, w hic h co uld ca use a cra sh, in jury, or
d eath , you sh ould info rm th e NHTSA im­
m edia te ly . Yo u sh oul d als o no tif y Volk­
sw agen of Am erica , Inc. If N HT SA recei ves
s imi lar com plaint s, it m ay open an inves ti­
gat ion , and i f it find s th at a saf ety defec t
exists in a grou p of ve hicl es, it m ay ord er a
reca ll an d re m ed y c am paig n. How ever,
N HTSA can not becom e in vo lve d in ind i­
v idu al proble ms between you, you r d ea ler ,
or Vo lkswag en of A me rica, In c.
Addr ess of N HT SA
T e l.: l -888-DAS H-2- DOT
Fro m 8:00 AM to 10 :00 Mo nday through
Friday
O r ha ve a look a t:
http :// www-o cli.nht sa.cl ot.gov /ivu q/
and print out th e
form and it to (202)
366-7882
12 Safe driving
WARN ING (con tinued)
• Never att ac h a c hild seat teth er strap to a
O r m ail it to:
U.S. Depa rtm ent of Transporta tion ,
N ati onal H ig hway
Safe ty A dmini stra tio n. of Defects Invest ig ation .
NSA- l0.01, 400 7 th Str eet, SW
Wa sh ington, D.C. 20590
A ppli cabl e to Canada onl y
If yo u beli eve that yo ur veh icle has
d efec t
w hich cou ld ca use a crash, injur y or dea th , you
s h ould inform Transport Canada imm ediately.
Yo u sh oul d also notif y Volksw age n Canada, In c.
A ddress of Tran sp ort Cana da
To conta ct Transpo rt Cana da, yo u ma y either
ca ll Transport Ca nada at:
Tel.: Phone: (800 ) 333-05[0 (o nly fro m Can ada)
Tel.: Pho ne: (613) 998-86 16 (O ttawa reg io n )
O r wr ite to:
Transport Canada R oad Safe ty
2780
R oad
Ottawa. ON