2010 VOLKSWAGEN JETTA 100

Booklet 1.1 Maintenance
Service at 100,000 miles (160 ,000 km} ALL MODELS
• Eng ine: C hange oi l oil fi lter
• Engine: Check for leak s
• Exhaust syste m: Che ck for dama ge and le ak s
• Wate r se parator: Drain water (TOI engine
on ly)
• Fuel filter: Repla ce (TD I eng ine only)
• 13anery: Chec k
• Door ch eck straps: L ubricate
• Dust and polle n filt er (w here app licab le):
pla ce
• Coolin g system: Che ck coo lant level ; add
necessary
• Wind shi eld was her: Check
leve l; a cid necessa ry
• Automatic
lock: Chec k ope ra tio n in ­
cludin g switch
• Automat ic tran smi ssio n: Che ck for leaks
• Man ual tran sm issio n: Check o il leve l; add if
ne cess ary: ch eck fo r lea ks
• Whee ls: no tat e from front to rear
• Tires/s pare w hee l: C heck conditi on and
pr ess ure
• Brake syste m : C heck for damag e/lea ks, brak e
pad thi cknes s and brake
leve l
Next Service:
D ate: ...................... ..
M iles/ km: ................. .. •
Drive
C heck boots
• On-Board dia gnostic system: Check fault
m emor y; pu rge if n ecess ary
•
C lea n and lubricate
• Front ax le: Check dust sea ls o n ball j oin ts and
ti e ro d end s; c heck tic rods
• Head light s: A djust
•
spo iler: Lubricate (New Bee tle on ly)
• Air b ag sys tem : V is u al ch eck
every 12 month s
regard less of milea ge (kil om eters)
•
t es t: C heck kickdo wn, brakin g.
s tee rin g, hea tin g and ventil atio n, air condi­
tionin g, p owe r accesso ries and elec tri cal sys­
t e m s
• Timin g belt: Hep lace (TD I engine on ly)
• 12V s ta rt er and auxi liary batt ery : ch ec k
(where app licab le)
• Tires : C hec k tread depth , adjust tire pr essure
necessa ry.
• Tire pr ess ure monit orin g sys te m senso rs :
C hec k batt ery charg e, re pla ce w hee l elec tron ics
a n d aluminum valve if n ecessary (w here appli­
cab le).
20 Warranty Voucher

Dear Owner,
This bookle t conta ins the warra nties applicable
to your new Vo lksw agen. Plea se read these war ­
ran ties caref ull y
to determ in e yo ur war ranty
righ ts and obligation s.
Yo ur Limit ed New Ve hicle Warra nty inclu des
vi rtually bumper to bump er coverage for 4
yea rs or
50, 000 mil es, w hich ever o ccurs and Limit ed po wertrain coverage for 5 years or 60 ,000 mil es, which ev er occ urs fir st. Your ve­
hicl e is also wa rrant ed against corrosion perfo­
r a ti on for a period of
12 years irrespect ive of
mil eage .
In addition, yo ur vehicle is covered by emi ssio ns
warra nties mandated b y Federal law. If you ar e
resident of Ca lifornia, Mass achuse tts, Ve rm ont,
or Main e and ha ve pur chase d a California emi s­
s ion s eq uipped vehicle, you may al so have right s
und er C ali fornia mandat ed emi ssio n s wa rran­
ti es . P lease consult these wa rranLie s when ev er
repair your em ission con trol system is qu ired to de te rmine whethe r it i s covered by
w arranty . Your satisfa ction in under standing the
wa rrant ies that ap ply to yo ur Volk swage n is im ­
po rtan t to us. Any q ues tion s concern ing war ­
ra nty covera ge s hould be di rected to:
Vo lkswagen Custom er
CA RE Center 3499 W es t Hamlin Road
Roc hes ter Hill s, Ml 48309 Tel.: l (80 0) 822-89 87
If y ou hav e a co nce rn or yo u are no t satisfie d
wit h the serv ice that you receive f rom your
d ea le r, we s ugges t th at you di scu ss it w it h th e
Serv ice Manage r at your dea le rs hip. If it i s not
resolved through your dea le rs hip , you may ca ll
or w rit e to the V olkswage n Custom er CA RE
Cen te r.
Volk swagen of Ameri ca, In c., provide s a m edi a­
t io n and arbitra tion service for th e res olu tion of
di sp ute s ari sin g un der t his Lim ited New Vehicle
Warranty. This serv ice is ca lle d
AUT O LINE
a nd is condu cted throu gh local o ffices of the
l3etcer Business Bur eau. If you w is h to u se t his
se rvice, call the follow ing toll -free number:
I (8 00) 955 -5 100
Co uncil of B etter Busin ess Bu rea us, In c. 420 0 Wilson Boul eva rd
Ar lin gto n, VA 22203 -1804
Not ice of Addres s C hange
N oti ce of Use d Ca r Pur ch ase
The "Nationa l
& Moto r Vehicle Safety Act
o f 1966 " req uire s manufacturer s 10 be in a posi­
t ion veh icle owner s if a co rrection of a
product defe ct be comes necess ary. If yo u
c h ange your addres s or bu y a used Volkswagen ,
co mpl ete one of the postc ard s in 1 he m iddle of
t h is booklet. You need not use t his ca rd if you
purc hase d yo ur Volk swage n through an autho­
rize d Vo lksw agen d eal er.

@ Booklet 1.2 USA Warranty
Limited New Vehicle Warranty
What is covered
Warranty period
The New Ve hicle Warranty peri od is 4 yea rs or 50 ,000 mile s, whicheve r occ urs fir st.
Any impli ed wa rranty, includin g an y im pli ed
warran ty of merc h ant ab ilit y or wa rra nty of fit­
ne ss for a part icu la r purp ose, is limit ed in dura -
Coverage
Thi s wa rranty cove rs any re p air 10 co rrect a
manuf acturer's defec t in mate ria l or wor kman­
s hip exce pt whee l a lignmen t,
ba la n ce, a nd re pair or rep laceme nt of tir es. The repair or
r e p lacemen t of wear an d item s, suc h as
m anu al trans missio n clu tch frict ion material ,
b rake pad s wo rn below manufac tu re r sp ec ifica -
1ions, ligh1 bulb s (ex cludin g H aloge n head lights,
ins trum ent pane l bu lbs, and Xenon head lig ht s,
un less damaged by outsid e influ ence), sea t
cove rs. c arp eting and re p la ce men t of rubb er
w iper blad e ins erts, re pl ace d for wea r and tea r,
Where to go for warra nty service
T hi s war rant y will b e honored by any authorized
Vo lkswage n dea ler in t he Unit ed Sta tes . in ­
cl ud in g
ter rito ries, or Ca nad a.
I f yo ur Volk swage n is brou ght t o an autho rize d
Volkswag en deale r out sid e th e
Sta tes, in-
When the warranty period begins
Th e warranty period begins on elate th e ve­
hicl e is delive red to eith er th e ori gin al pur ch ase r
o r th e or ig in al lessee; or i f th e ve hicle is firs t
pl ace d in serv ice as a "de monstrato r" or "co m­
pany" car, on th e elate s uch ve hicle is fir st plac ed
in service.
2 Limit ed N ew Vehicl e Warranty
tion 1 0 th e pe riod of thi s wriuen warranty. So me
s tat es do not allow limitatio ns on how lo ng an
implied warrant y last s, so
limil ali on may
n ol appl y lo yo u.
are cove red up to one yea r or 12,00 0 miles,
w hich eve r occ urs firs t.
13aueries are c ove re d
100 % and l ab or fo r 4
yea rs o r 50 ,000 mi les, w hic h ever occ urs firs t, for
defec ts in ma te ri al o r work mans hip.
Mec hanica l adjus tm ent s 1101 associa ted
a
defe ct in ma te ria l and w ork m ansh ip, are no t
covered a fter th e first year or
12,000 m iles,
w hichever occurs fir st (i. e. hea dli ght
adjustment).
eluding t e rritorie s, or C anada, wa rran ty
w ill 1101 a pply. De fects in or workma n­
s hip will be corrected under the terms of th e
wa rranty for new Vo lksw age n ve hicl es in effec t
in tha t
Thi s Li mit e d New Ve hicl e Wa rrant y is automa ti­
ca lly tra nsfe rr ed with out cos t if the ow ners h ip of
th e ve hicl e changes with in the Warra nty

Booklet 1.2 USA Warranty
BBB AUTO LINE
BBB AUTO LINE dispute resolution services
If your dea le r or Cus tom er Repr ese nta tive
d oes not r esolve yo ur produc t co nce rn to your
sa tisfac tion or if yo u do not wis h to prese nt your
co nce rn t o eith er of them. you ma y take advan­
t age of the m ed iat io n and arbitration servic es of
th e Better Busin ess Bur eau. This program is
called BBB AUTO LI NE and is ava ilabl e to yo u
fr ee of cha rge, o n a natio nw ide basis as lo ng as
you r ve hicle has bee n dri ven l ess than 24,000
m iles a nd has not been in use for mor e than 2
yea rs. Not every cla im is elig ible ; th ere are so me
age and milea ge limit ations, so please c heck
w ith your local Better Busin ess Bureau ("BBB")
r ega rdin g yo ur cla im .
T he BBB AUTO LINE progra m has two pan s. Th e
fir st p art is m ediatio n. Me diatio n m ea ns th at th e
B BB staff will faci litate neg otia tion s betwee n the
parti es in an effort
to brin g yo ur cla im to a mutu ­
ally acceptab le re so luti on. You do not have to
parti cip ate i n mediation if yo u wo uld rather pro ­
cee d imm ediat ely to arbi trati on. Ar bitr ation is
th e oth er part of BBB AUTO LINE. Arb itration is
a pro cess by whic h an imp artia l p erso n mak es a
de cisio n on your claim. The arbi trator s are not
c onne cted with the a utom ob ile indu stty a nd
se rve on a volunt ary bas is .
l fy ou d o not agree w ith th e m edia ted reso lution
a nd /or have opte d t o arbitr ate, an arbitrati on
h ear ing w ill b e sc hedu led . Yo u ma y att end th e
h earin g in per son, b e re pr ese nted by an at­
torn ey, brin g witnesses . a nd give s upport ing ev­
id ence . In stead of a ppearing personally, yo u
may req ues t a writt en or eve n a te le ph on e arb i­
trati on h earing .
If yo u wis h to u se BBB AUT O LINE, plea se call
th e fo llow ing toll -fre e numb er:
30 BBB AUTO LINE
Te l.: I (800) 955 -5100
W hen you call th e loca l office of the "BB B", it s
staff will n eed th e following infor matio n:
• Your name , addr ess a nd telephone number
• Make, model and Vehicle Identification
N umber of your vehicl e (VI N)
• Delivery date and curr ent mil eage
• Natur e of co mplaint or probl em
T he "BB B" w ill follow -up on yo ur compl aint ;
a nd i f it ca nn ot b e m edia ted, t hey will arrange an
arb itratio n h earin g.
A dec is ion will be m ade by the arbitrat or within
3 clays of the hearin g (ty picall y a d ecis io n i s
made 40 days fro m the elate you filed yo ur claim
wit h "BBB ").
You then have the o pport unit y to acce pt or re jec t
the d eci sion. If y ou accep t the deci sio n, V olk­
sw age n of Ame rica . In c. will b e bound b y th e de­
c is io n and fulfill its obli gat io n wit hin the time
s p ecified b y th e arbitrato r.
If yo u rejec t th e decis io n:
I - You are free to pur su e ot her l ega l re m ed ies
av aila bl e und er s ta te and fed era l l aw.
2 - The manufa ctur er w ill not have to co mpl y
w ith any part of the de cis ion.
Ca liforn ia residents
Additio nal information rel atin g to yo ur ri ght s
lo arbitrate warranty claim s und er the BBB
A UTO LI NE Arbitration Prog ram i s provided in
the Owner Informat ion about Consum er Pro­
t ec tion Law s book le t whic h is pr ese nted to you
b y yo ur dea ler w hen yo u t ake deli very of your
n ew

Dear Owner,
This book let co ntains th e warra nties appli cable
to your new Vo lkswagen. Please read these wa r­
ran ties carefully to determ ine your warranty
right s and obl igations.
Yo ur Limit ed New Vehicle Warranty includes
vi rtuall y bump er to bumper coverage for 4
years or
50,000 mil es, w hich ever occurs fir st
and limit ed power train coverage for 5 years or mil es, whichever occ urs fir st. Your ve­
hi cle is also wa rranted aga inst co rro sion p erfo ­
rati on for a period of
12 years irrespe ctive o f
mil eage.
In addition, you r vehi cle is covered by emissions
warrant ies mandated by Federal law . If you are a
resident of California, Massac husetts, Vermont,
or Maine and have purchased a California em is­
sions equipped vehicle, yo u ma y also have right s
u nd er Ca lifornia manda ted e missions warran ­
ties. P lease consu lt thes e warran tie s wheneve r a
repair to your emissio n contro l sys tem is
quired to dete rm ine whether it is covered by
w arranty. Your satisfaction in understanding the
wa rranties tha t ap ply to your Volkswagen is im­
po rtant to us. Any ques tion s co nce rning war­
ranty coverage should be directed to:
Vo lkswagen Customer CARE Ce nter
3499 West Ham lin Roa d
Roc heste r Hills, M I 48309 Tel.: I (800) 822 -8987
If you have a concern or you are not satisfied
wi th the service tha t you receive from you r
dea ler, we sugge st that you discuss it wit h the
Service Mana ger at your dea lers hip . If it is not
reso lved throu gh your dea lers hip , yo u ma y ca ll
or
to the Volkswagen Custome r
conducted through local offices o f the
Better B usiness B ure au . If yo u wish to use this
se rv ice , call the following toll-fre e numbe r:
I (800) 955-5100
Co uncil of Better Busi ness Bureaus, Inc. 420 0 Wilso n Bou leva rd
Ar lington, VA 22203- 1804
Notice of Address Chang e
Not ice of Used Car Purchase
T he
Traffic & Motor Vehicle Safety Ac r
of req uires manufacturer s to be in a posi ­
t ion to co ntact ve hicle owners if a correction of a product defect beco mes nec essary. If yo u
change your address or buy a used Volk swagen,
complete one of the pos tcards in th e midd le of
thi s booklet. You ne ed not use this card if you
purchased you r Volkswagen t hrough an auth o­
rized Volkswagen dea le r.

Free-of-charge repair
under thi s warranty are free of charg e.
Your author ize d Volkswagen dea ler w ill repair
Emergency repairs
If an em erge ncy re pair was performed by a no n­
Vo lkswag en serv ice facility , keep a ll rece ipts, re­
pair orde rs, a nd parts removed from your Vo lk­
swagen .
You will be reimbursed if th e repair wo rk was
ne eded and correctly perform ed an d it was im­
possib le or unr easo nable under th e circum-
Bookl et 1.2 USA Warranty
th e defec tive part or re place it with a new or re­genu ine Volkswagen
stan ces 10 tow or drive your Volkswage n the
n ea rest a utho rize d Vo lkswagen dealer.
A
of the ci rcumstances that pr eve nted
you from getting to an au thori zed Volkswagen
deal er, tog ether with th e paid rece ipts, re pa ir or­
ders, and re p laced parts must b e subm itted to
yo ur authori zed Vo lkswagen dea le r in or der to
be consid ere d for re imbursement. •
BBB AUTO LINE dispute resolution
If yo u are not satisfi ed w ith the warrant y service
yo u rec eive, you may wish to fo llow ste p s se t
fo rth => page 30 .
Vo lkswage n of America, Inc., prov id es a media­
ti on and arbitra tion servi ce for the re so lution of
warra nty and ot her product re lat ed disput es.
Thi s service is c alled BBB AUTO LINE
is co n­
du cte d th rough l ocal offi ces of the Bett er Bus i­
n ess Bureau . If yo u wish
to use th is se rvice, yo u
ma y ca ll th e follow ing toll-free numb er:
I (800) 955-5100
We e nco ura ge you 10 u se BBB AUTO LINE b efore
you dec ide seek remedi es in a co urt of law.
In some s tates yo u may be re quir ed to use
BBB AUTO LINE befor e you ca n assert your right s in
a court of law.
The BBB AUTO LINE se rv ice is free of char ge and
p ermit s yo u to pr esent your case w ithout
at­
torn ey. A dditi onal informat ion on AU TO
LI NE can be found => page 30. •
Limit ed New Vehicl e Warranty 3

Booklet 1.2 USA Warranty
BBB AUTO LINE
BBB AUTO LINE dispute resolution services
I f yo ur dealer or Customer CARE does not re solve you r prod uct concern to yo ur
sat isfact ion or if you do not wish to presen t yo ur
concern
to e ither of th em, you may advan­
t age of th e me diatio n and a rb it ra tion serv ices of
the Better Business Bureau. This program i s
ca lled BBll AUTO LINE and is ava ilab le to you
free of charge, on
nat ionwide bas is as long as
yo ur vehicle has been dr iven less than 24,000
m iles and has not been in use fo r more t han 2
years. Not every cla im i s eligible; there are some
age and mileage limitat ions , so please c heck
with you r loca l B euer Bu sines s Bureau ("BBB ")
r ega rd in g yo ur clai m.
The BBB AUTO LINE program has
staff wi ll fac ilitate negot iations between th e
parties in an effort to bring you r claim to a mutu­
ally acc eptab le re so lu tion . You do no t have to
partic ipate in med ia tion if you would rather pro­
cee d imme diate ly to arb itra tion. Arbitration is
th e o ther part of llBB AUTO LINE. Arbitrat ion is
a process by w hic h an imp art ia l pe rson makes a
deci sion on your cla im. The arbitrators are not
connected w ith the automob ile ind ustry and
serve on a vol untary ba sis.
I f yo u do not agree with the m ed iate d reso lution
and/or have opted to arb itrate, an arb itration
hear ing w ill be scheduled. You may attend the
hea ring in pe rso n, be represe nted by a n at­
torn ey, br ing witnesses, a nd give supporting ev­
id ence . Instead of ap pear ing perso nall y, yo u
ma y request a wri tten or eve n a tel ephon e arb i­
tratio n hea ring.
If yo u wis h to u se BBB AUTO LINE, please call
the fo llow ing to ll-free numbe r:
30 BBB AUTO LINE
Tel.: I ( 800) 95 5-5 100
you call th e local office of the "BBB", its
staff w ill need the following informatio n:
• Y our n am e, a ddress a nd tele ph one number
• Make, mod el and Vehicl e Id entifi cation
N umb er o f yo ur vehicl e (VIN)
• D elivery date a nd curr ent mil eage
• Natur e of c ompl aint or p roblem
The
will follow-up o n you r complai nt;
an d if it canno t be med iated, they w ill arra nge an
arbitratio n hearing.
A dec is io n will be made by the arb itra tor w it hin
3 days of the h earing (typica lly a decision is
m ade 40 days fro m th e date yo u fil ed yo ur cla im
with
Yo u th en have the op po rtu nity to acce pt or re ject
the deci sion. If you accept t he deci sio n, Volk ­
swagen of Am erica, I nc. wi ll b e bou nd by th e de ­
cisio n and f ulfi ll its o bli ga tion within th e time
s p eci fied by t he arb itrator.
If yo u reje ct the deci sion:
Yo u are free to pursue other legal remed ies
available under and federa l law.
2
T he ma nufacture r w ill no t have to comp ly
w ith any part of the deci sio n.
California re sid ents
A ddition al informati on re la tin g to y our ri ght s
t o arbitrat e warr anty claim s und er th e BBB
A UT O LINE Arbit ration Pr ogra m is p rovid ed in
th e O wner In form atio n ab out Co nsum er Pro­
t ec tion La ws bookl et w hich i s pre sented t o you
b y yo ur dea le r w hen yo u take delivery o f your
n ew v ehicl e._,.

The Side Curtain Prot ection ™ airbag syste m ba­
sica lly con sis ts of:
•
e lec tron ic co ntro l modu le and sid e impa ct se nso rs,
•
Sid e Curtain airbag s ab ove front and r ear sid e window s,
• the airbag indica to r
in in strum ent
panel.
Th e airbag
is m oniwred electroni cally to
mak e ce rtain ii is functioni ng prop erl y all
tim es. Eac h you turn on the ig niti on, airbag syste m indica tor will come on for a
fe w seconds (self diagno sti cs).
Th e Side Curtain Protection™ airbag syste m is
not acti vated:
• if the igniti on is turn ed off,
• in sid e colli sion s when the ac ce lera tion
s ur ed by se nsor is 100 low,
Applies to vehicles: with side curtain protection airbags
Booklet 2 .1 Safety first
• in fron t-end collisio ns,
• in rea r-e nd collisio ns,
• in ro llove rs .
In some types o f acc ident s th e front, Sid e
tai n and side airba gs may be tri g­
ge re d to gether.
WARNING
• Safety bell s an d the airbag system will only
provide protection when occupants are in the
proper seating pos ition
4.
• If th e a irbag indicator ligh t comes w hen
th e vehicle is being used, have the system
spec te d immediately by your Volkswagen
deal er. The Sid e C urtain
m ay not work proper ly eve n when the vehicle
acce lera tion in side co llision i s hi gh en oug h
t o act iva te the airbag.
How Side Curtain Protection™ airbags wor k
S id e Curtain
airbags can work together with side airb ags to help re­
d uce the risk of head and upp er to rso injuri es fo r occupants who ar e properly
st rain ed.
F ig . 29 Inflate d Side Curtai n airbags
on the lef t side
T he S ide Curtain airbags occupa nt and sid e windo w on side of ve hicle is in s id e collis io n s 29 . W
hen th e
is tri gger ed , th e S ide Curt ain
Prot ection
and break s through hea der above the and re ar wind ows and center doo r pi llar
and d eplo ys dow nwa rds. In ord er to help
vid e addit io nal prot ection, side airbag infl ate the blink of an eye at very
hi gh sp ee d and g rea t fo rce . The S ide Protec tion airbag could injure you if yo ur
seat ing po sit ion is 1101 prop er or up righ t or if
are in area where the suppl e­sid e a irba g infl ates. This app lies es pe­
cia lly lO children 5 1, "C hild saf ety". thou gh are not a so ft pillow, Sid e C urtain "cu shion" the impa ct and in
thi s th ey can help t o re du ce ris k of injur y the head and upp er part of bod y.
A fine du st
d eve lo p when airbag ploys . Thi s is quit e normal and doe s not mean is a fi re in ve hicl e.
Airbag system 49