B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
•Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
•Current mileage on your vehicle
•Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
WARRANTY
8Introduction
5,000 miles or 6 months
Replace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
10,000 miles or 12 months
Replace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if you
notice reduced air flow from the air
conditioner and heater or if the windows
fog easily when you use theFresh
mode. Consult your dealer if any of
these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
Maintenance Log
MAINTENANCE
38Maintenance Log
30,000 miles or 36 months
Lubricate propeller shaft (4WD)Re-torque propeller shaft boltReplace engine air filterReplace engine oil and oil filter1
Replace rear differential oil (Prerunner and 4WD vehicles with optional limited slip
differential only)
Replace spark plugs (1GR-FE engine only)4
Rotate tires
Inspect the following:
Ball joints and dust coversBrake lines and hosesBrake linings/drums and brake pads/discs5
Drive shaft boots (4WD)Engine coolant6
Exhaust pipes and mountingsFront differential oil (4WD)Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
Fuel tank cap gasketRadiator and condenserRear differential oil (except Prerunner and
4WD vehicles with optional limited slip
differential only)
Steering gear boxSteering linkage and bootsTransfer case oil (4WD)Transmission fluid or oil
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice reduced
air flow from the air conditioner and heater or if the windows fog easily when you use
theFreshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing:Replace front differential oil (4WD)Replace manual transmission oilReplace rear differential oil
Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after engine oil replacement.
2Perform these service items only if you drive primarily under the conditions indicated.3Includes operating on roads which road salt has been applied.4Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty.5Inspect thickness measurement and disc runout.6Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
Maintenance Log
MAINTENANCE
Maintenance Log41
50,000 miles or 60 months
Replace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if you
notice reduced air flow from the air
conditioner and heater or if the windows
fog easily when you use theFresh
mode. Consult your dealer if any of
these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
55,000 miles or 66 months
Replace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
Maintenance Log
MAINTENANCE
44Maintenance Log
65,000 miles or 78 months
Replace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
70,000 miles or 84 months
Replace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if you
notice reduced air flow from the air
conditioner and heater or if the windows
fog easily when you use theFresh
mode. Consult your dealer if any of
these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
Maintenance Log
MAINTENANCE
46Maintenance Log
90,000 miles or 108 months
Lubricate propeller shaft (4WD)Re-torque propeller shaft boltReplace engine air filterReplace engine oil and oil filter1
Replace rear differential oil (Prerunner and 4WD vehicles with optional limited slip
differential only)
Replace spark plugs (1GR-FE engine only)4
Rotate tires
Inspect the following:
Ball joints and dust coversBrake lines and hosesBrake linings/drums and brake pads/discs5
Drive beltsDrive shaft boots (4WD)Engine coolant6
Exhaust pipes and mountingsFront differential oil (4WD)Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
Fuel tank cap gasketRadiator and condenserRear differential oil (except Prerunner and
4WD vehicles with optional limited slip
differential only)
Steering gear boxSteering linkage and bootsTransfer case oil (4WD)Transmission fluid or oil
Note:Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice reduced
air flow from the air conditioner and heater or if the windows fog easily when you use
theFreshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing:Replace front differential oil (4WD)Replace manual transmission oilReplace rear differential oil
Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after engine oil replacement.
2Perform these service items only if you drive primarily under the conditions indicated.3Includes operating on roads which road salt has been applied.4Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty.5Inspect thickness measurement and disc runout.6Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
Maintenance Log
MAINTENANCE
Maintenance Log49
110,000 miles or 132 months
Replace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note:Driving in heavy traffic, on dirt
roads or in urban, dusty or desert areas
may shorten the life of the cabin air
filter. Replacement may be needed if you
notice reduced air flow from the air
conditioner and heater or if the windows
fog easily when you use theFresh
mode. Consult your dealer if any of
these conditions occur.
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
115,000 miles or 138 months
Replace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft boots (4WD)Inspect engine air filterInspect steering linkage and bootsLubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
Driving while towing:Lubricate propeller shaft (4WD)3
Re-torque propeller shaft bolt3
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
ATE:
M
ILEAGE:
Maintenance Log
MAINTENANCE
52Maintenance Log