2010 TOYOTA HIGHLANDER Warranty And Maintenance Guide

WARRANTY &
MAINTENANCE GUIDE
www.toyota.com
If your name or address has changed
or you purchased your Toyota as a
used vehicle, please complete and
mail the attached card, even if your
warranty coverage has expired. This
will enable Toyota to contact you with
important product or safety updates
concerning your vehicle. If the card
is no longer attached, please call the
Toyota Customer Experience Center
at (800) 331-4331.
00505-10WMG-HIG
Printed in U.S.A. 6 /10
10-TCS-04395
HIGHLANDER
2 0 1 0
Check one:

Same owner, name and/or address has changed

New owner, purchased vehicle used

Same owner, additional driver who should receive product/safety updates
Mr.

Mrs.

Ms.

Miss

Dr.
First name M.I.Last name
Company name
Street address or P.O. Box Apt. or suite number
CityStateZip code
–
This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.
Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers.
Vehicle Identification Number (required to process change) Mo. Day Year
/ /
Effective date of
this information
Primary phone number– –
Alternate phone number– –
E-mail address
E V V
OWNER INFORMATION CHANGE FORM
Check here if
address below
is for company
Cert no. SCS-COC-001130
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T
hank you for purchasing a Toyota
vehicle.We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2010
(HGH) 2010(HGH)

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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
The Immobilizer Key 5
Transportation Assistance7
If You Need Assistance8
Warranty Coverage at a Glance10
Your Warranties in Detail
General Warranty Provisions11
New Vehicle Limited Warranty 12
Federal Emission Control Warranty16
California Emission Control Warranty 22
Tire Limited Warranty28
Your Responsibilities
Operation and Maintenance29
Obtaining Warranty Service31
Table of Contents
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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 32
Maintaining Your Warranty33
Maintenance Log
Using the Maintenance Log Charts34
Maintenance Log36
Explanation of Maintenance Items 52
Vehicle Identification 55
Find It Online
For your convenience, scheduled maintenance information for your vehicle is also
available atwww.ToyotaOwnersOnline.com. From the site’s home page, go to the
“Scheduled Maintenance” link. Then
select your vehicle’s model name,
model year and current time or
mileage. You’ll be able to instantly
view the recommended maintenance
items for your vehicle.
Table of Contents
3

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A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Extra Care vehicle service
agreements and Toyota Auto Care pre-paid
maintenance programs. Both offer plans to
meet a wide variety of needs. Your
dealership can help you select the plan
that’s best for you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
Pages 5–31 of this booklet describe
the terms of Toyota warranty coverage
as well as general owner
responsibilities. The scheduled
maintenance section describes your
vehicle’s maintenance requirements. Be
sure to review this information
carefully, since proper maintenance is
required to ensure that warranty
coverage remains intact.
All information in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.
Satisfaction Down the Road
WARRANTY
4Introduction

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped with
an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the key
matches the code in the immobilizer. If the
code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement keys
is restricted. Only a Toyota dealer or
certain bonded/registered independent
locksmiths can generate replacement keys.
The Immobilizer Key
WARRANTY
Introduction5

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REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys, one valet key and an
aluminum tag with a key-code imprinted
on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the valet key or
aluminum key-code tag can be used. If a
master key or the aluminum key-code tag
is not available, a Toyota dealer or certain
registered locksmiths can obtain the key
code from a restricted-access database.
These businesses can also access a
service utility to reprogram the
immobilizer if all registered master keys
have been lost. If a Toyota dealer is not
available, please refer towww.aloa.orgto
find a bonded/registered locksmith who
performs high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
For example, don’t leave the code
somewhere that can be accessed by a
valet. It is wise to keep a copy of the
key-code outside of the vehicle.
If the vehicle was delivered with less than
all three keys and the aluminum key-code
tag, consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
WARRANTY
6Introduction

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W
e realize that your confidence in
the quality and reliability of our
products was a key factor in
your decision to buy a Toyota. We also
know how disruptive the loss of
transportation can be to your daily routine.
That’s why we’re pleased to offer you the
benefits of our Transportation Assistance
Policy.
Under this policy, you are eligible for
transportation assistance if your Toyota
must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive.
The policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2010 model-year Toyotas sold and
serviced by authorized Toyota dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyota dealer.
Transportation Assistance
WARRANTY
Introduction7