2010 TOYOTA HIGHLANDER Owners Manual

When trouble arises5
497
5-1. Essential informationEmergency flashers ......... 498
If your vehicle needs to be towed ........................ 499
If you think something is wrong ......................... 506
Fuel pump shut off system ........................... 507
Event data recorder ......... 508 5-2. Steps to take in an
emergency
If a warning light turns on or a warning buzzer
sounds... ....................... 510
If a warning message is displayed (vehicles with
multi-information
display) .......................... 521
If you have a flat tire......... 522
If the engine will not start ................................ 535
If the shift lever cannot be shifted from P................. 537
If you lose your keys/wireless remote
control transmitter .......... 538
If the electronic key does not operate properly
(vehicles with smart
key system).................... 539
If the battery is discharged ..................... 541
If your vehicle overheats ....................... 545
If the vehicle becomes stuck .............................. 548

498
5-1. Essential information
Emergency flashers
NOTICE
■To prevent battery discharge
Do not leave the emergency flashers on longer than necessary when the
engine is not running.
Use the emergency flashers if th e vehicle malfunctions or is
involved in an accident.
Vehicles without navigation system
Press the switch to flash all
the turn signal lights. To turn
them off, press the switch
once again.
Vehicles with navigation system Press the switch to flash all
the turn signal lights. To turn
them off, press the switch
once again.

5
When trouble arises
499
5-1. Essential information
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your transmission. Contact
your Toyota dealer before towing.
● The engine is running, but the vehicle will not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or a commerci al towing service, using a lift-type
truck or a flat bed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.
2WD models: If towing from the fr ont, the vehicle's rear wheels and
axles must be in good condition. (P. 503)
If they are damaged, use a towing dolly or flat bed truck.

500 5-1. Essential information
Emergency towingIf a tow truck is not available, in an emergency your vehicle may be
temporarily towed using a cable or chain secured to the emergency
towing eyelet(s). This should only be attempted on hard surfaced
roads for short distances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Towing eyelets
■Emergency towin g procedure
Release the parking brake.
Shift the shift lever to N.
Vehicles without smart key system:
Turn the engine switch to “ACC” (engine off) or “ON” (engine run-
ning) position.
Vehicles with smart key system:
Turn the “ENGINE START STOP” switch to ACCESSORY (engine
off) or IGNITION ON (engine running) mode.
STEP1
STEP2
STEP3

5
When trouble arises
501
5-1. Essential information
Installing towing eyelet
Remove the eyelet cover while
pushing it.
Insert the towing eyelet into the
hole and tighten partially by
hand.
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelets and the cables or chains.
● If the engine is not running, the power assist for the brakes and steering
will not function, making steering and braking more difficult.
NOTICE
■To prevent causing serious dama ge to the transmission
Never tow this vehicle from the rear with the front wheels on the ground.
This may cause serious damage to the transmission.
STEP1
STEP2

502 5-1. Essential information
Tighten down the towing eyelet
securely using a wheel nut
wrench.STEP3
■Location of the emer gency towing eyelet
P. 522
CAUTION
■ Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed securely.
If not securely installed, towing eyelet may come loose during towing. This
may lead to accidents that cause serious injury or even death.

5
When trouble arises
503
5-1. Essential information
Towing with a sling-type truck
Towing with a wheel lift-type truck
From front (2WD models) Release the parking brake.
NOTICE
■To prevent body damage
Do not tow with a sling-type truck, either from the front or rear.

504 5-1. Essential information
From front (4WD models)Use a towing dolly under the rear
wheels.
From rear Use a towing dolly under the
front wheels.
NOTICE
■To prevent damaging the vehicle
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent causing serious damage to the transmission (4WD models)
Never tow this vehicle from the front with the rear wheels on the ground.
NOTICE
■To prevent causing serious damage to the transmission
Never tow this vehicle from the rear with the front wheels on the ground.