Customer Information 13-13
Owner Publications
Information on how to obtain
product bulletins and as described
below is applicable only in the fifty
U.S. states and the District of
Columbia, and only for cars and
light trucks with a Gross Vehicle
Weight Rating (GVWR) less than
10,000 pounds (4 536 kg). Copies
of individual bulletins are also at
your participating Saturn retailer.
You can ask to see them.
In Canada, information relating to
product service bulletins can be
obtained by contacting your Saturn
retailer.
Service Bulletins
Saturn regularly sends its retailers
useful service bulletins about Saturn
products. Saturn monitors product
performance in the field. We then
prepare bulletins for servicing our
products better. You can get these
bulletins, too.Bulletins cover various subjects.
Some pertain to the proper use and
care of your vehicle. Some describe
costly repairs. Others describe
inexpensive repairs which, if done
on time with the latest parts, may
avoid future costly repairs.
Some bulletins tell a technician how
to repair a new or unexpected
condition. Others describe a quicker
way to fix your vehicle. They can
help a technician service your
vehicle better.
Most bulletins apply to conditions
affecting a small number of
vehicles. Your Saturn retailer or a
qualified technician may have to
determine if a specific bulletin
applies to your vehicle. To order
Saturn bulletins, call Saturn
Publications at 1-800-2-SATURN or
visit saturn-publications.com to
order online.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Saturn Corporation.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or Saturn Corporation.
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