2010 PONTIAC VIBE ESP

Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on
a specified government test
course. For example, a tire
graded 150 would wear one
and a half (1.5) times as well
on the government course as
a tire graded 100. The relative
performance of tires depends
upon the actual conditions of
their use, however, and may
depart significantly from the
norm due to variations in driving
habits, service practices,
and differences in road
characteristics and climate.Traction – AA, A, B, C
The traction grades, from
highest to lowest, are AA, A, B,
and C. Those grades represent
the tire’s ability to stop on wet
pavement as measured under
controlled conditions on specified
government test surfaces of
asphalt and concrete. A tire
marked C may have poor traction
performance.
Temperature – A, B, C
The temperature grades
are A (the highest), B, and C,
representing the tire’s resistance
to the generation of heat and
its ability to dissipate heat
when tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained
high temperature can cause thematerial of the tire to degenerate
and reduce tire life, and
excessive temperature can
lead to sudden tire failure.
The grade C corresponds to a
level of performance which all
passenger car tires must meet
under the Federal Motor Vehicle
Safety Standard No. 109.
Grades B and A represent
higher levels of performance
on the laboratory test wheel than
the minimum required by law.
It should be noted that the
temperature grade for this tire
is established for a tire that
is properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.
Vehicle Care 9-59

If a Tire Goes Flat
It is unusual for a tire to blowout
while you are driving, especially if
you maintain your vehicle’s tires
properly. If air goes out of a tire,
it is much more likely to leak out
slowly. But if you should ever have
a blowout, here are a few tips about
what to expect and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop well out of
the traffic lane.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction
you would use in a skid. In any rear
blowout remove your foot from the
accelerator pedal. Get the vehicle
under control by steering the way
you want the vehicle to go. It may bevery bumpy and noisy, but you can
still steer. Gently brake to a stop,
well off the road if possible.
{CAUTION
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the appropriate
safety equipment and training. If a
jack is provided with the vehicle, it
is designed only for changing a
flat tire. If it is used for anything
else, you or others could be badly
injured or killed if the vehicle slips
off the jack. If a jack is provided
with the vehicle, only use it for
changing a flat tire.
If a tire goes flat, avoid further tire
and wheel damage by driving slowly
to a level place. Turn on the hazard
warning flashers. See Hazard
Warning Flashers on page 5-3 .
{CAUTION
Changing a tire can be dangerous.
The vehicle can slip off the jack
and roll over or fall on you or other
people. You and they could be
badly injured or even killed. Find
a level place to change your tire.
To help prevent the vehicle from
moving:
1. Set the parking brake firmly.
2. Put an automatic transmission shift lever in
P (Park), or shift a manual
transmission to 1 (First) or
R (Reverse).
3. Turn off the engine and do not restart while the vehicle
is raised.
4. Do not allow passengers to remain in the vehicle.
(Continued)
9-62 Vehicle Care

Customer
Information
Customer InformationCustomer SatisfactionProcedure ........................
.12-1
Customer Assistance Offices .............................
.12-3
Customer Assistance for Text Telephone (TTY)
Users ..............................
.12-4
Online Owner Center ...........12-4
GM Mobility Reimbursement Program ..........................
.12-5
Roadside Assistance Program ..........................
.12-6
Scheduling Service Appointments ...................
.12-8
Courtesy Transportation Program ..........................
.12-8
Collision Damage Repair .....12-10
Service Publications Ordering Information .........12-12
Reporting Safety DefectsReporting Safety Defects to
the United States
Government ....................
.12-13
Reporting Safety Defects to the Canadian
Government ....................
.12-13
Reporting Safety Defects to General Motors ............12-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording
and Privacy ....................
.12-14
Event Data Recorders ........12-14
OnStar
®........................... .12-15
Navigation System .............12-15
Radio Frequency Identification (RFID) ..........12-16
Radio Frequency Statement (US, Can) ........12-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1

•Flat Tire Change:Service is
provided to change a flat tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
•Battery Jump Start: Service is
provided to jump start a dead
battery.
Services Not Included in
Roadside Assistance
•
Impound towing caused by
violation of any laws.
•Legal fines.
•Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
•Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles•
Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
•Lock-Out Service: Vehicle
registration is required.
•Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or
the most scenic route. There is
a limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
•Trip Interruption Benets
and Assistance: Must be over
250 Kilometres from where your
trip was started to qualify. General
Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair order. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
•Alternative Service:
If assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Customer Information 12-7

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of
the dealer’s shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed by
GM for shuttle service. In addition,
for U.S. customers, should you
arrange transportation through
a friend or relative, limited
reimbursement for reasonable
fuel expenses may be available.
Claim amounts should reflect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local,
and rental vehicle provider
requirements. Requirements vary
and may include minimum age
requirements, insurance coverage,
credit card, etc. You are responsible
for fuel usage charges and may also
be responsible for taxes, levies,
usage fees, excessive mileage, or
rental usage beyond the completion
of the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will
be administered by appropriate
dealer personnel.
General Motors reserves the right
to unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Customer Information 12-9

This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age,
and crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of personally
identifying data routinely acquired
during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR
is needed. In addition to the vehicle
manufacturer, other parties, such as law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or, if
the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
GM’s defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See also
OnStar
®
System on page 4-23in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Customer Information 12-15