Page 304 of 318

Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you have
a pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will
not be covered by your GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially
value the repair using aftermarket
parts. Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your vehicle
is leased you may be obligated tohave the vehicle repaired with
Genuine GM parts, even if your
insurance coverage does not pay
the full cost.
If another party’s insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company’s
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can
have control of the repair and parts
choices as long as cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on engines,
transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information needed
to knowledgeably service General
Motors cars and trucks. Each bulletin
contains instructions to assist in
the diagnosis and service of your
vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle.
The owner manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus processing fee
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus processing fee
12-12 Customer Information
Page 305 of 318

Current and Past Model Order
Forms
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
To request an order form, specify
year and model name of the vehicle.
ORDER TOLL FREE:
1-800-551-4123 Monday-Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. on the World Wide
Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change
without notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer/retailer, or
General Motors.To contact NHTSA, you may
call the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other
information about motor vehicle
safety from safercar.gov.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that your vehicle has a safety
defect, notify Transport Canada
immediately, in addition to notifying
General Motors of Canada Limited.
Call them at 1-800-333-0510 or
write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Customer Information 12-13
Page 314 of 318

Lights (cont.)Engine Oil Pressure ..........4-19
Flash-to-Pass ..................... 5-2
Fog Lamps ...................... 4-20
High-Beam On .................4-20
High/Low Beam Changer ..... 5-2
Low Fuel Warning .............4-20
Low Washer Fluid Warning ....................... 4-21
Safety Belt Reminders .......4-11
Security ........................... 4-20
Service All-Wheel-Drive ......4-18
Speed Sensitive Power Steering (SSPS)
Warning ....................... 4-18
StabiliTrak
®Indicator .........4-18
Taillamp Indicator ..............4-21
Tire Pressure ................... 4-19
Traction Control System (TCS) Warning ..............4-19
Load Rails and Hooks ............ 3-4
Locks Door ................................. 1-5
Power Door ....................... 1-6
Safety ............................... 1-6
Loss of Control ..................... 8-6
Low Fuel Warning Light ........4-20 Low Washer Fluid Warning
Light ............................... 4-21
Lower Anchors and Tethers for Children (LATCHE
SYSTEM) ........................ 2-45
M
Maintenance
Records ......................... 10-18
Replacement Parts ..........10-17
Maintenance Schedule Recommended Fluidsand Lubricants ............10-15
Scheduled Maintenance .....10-3
Malfunction Indicator Lamp ....4-14
Manual Mode ...................... 8-28
Manual Transmission ............8-29
Fluid ............................... 9-14
Mirrors Folding ............................ 1-10
Manual Rearview ..............1-11
Outlets ....................... 4-6, 4-7
Power ............................. 1-10
Monitor System, Tire Pressure ......................... 9-50
MP3 ................................... 6-11
N
Navigation System
Vehicle Data Recordingand Privacy ................12-15
New Vehicle Break-In ...........8-16
O
Odometer ........................... 4-10
Trip ................................ 4-10
Off-Road Recovery .......................... 8-6
Oil Pressure Light ..................4-19
Oil, Engine ........................... 9-9
Older Children, Restraints ......2-37
Online Owner Center ............12-4
OnStar
®System .................. 4-23
Operation, Infotainment System ............................. 6-2
Outlets Power ........................ 4-6, 4-7
Overheating, Engine .............9-23
i-6 INDEX