2010 Mercury Mountaineer ECU

In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer Assistance
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THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
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SERVICE RECOMMENDATIONS
•Use thescheduled maintenance informationto track routine
service.
•Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications.
•Your authorized dealer can provide parts and service.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other lit material away from the battery and
all fuel related parts.
WARNING:Turn off the power running boards, if equipped,
before working under the vehicle, jacking or placing any object
under the vehicle. Never place your hand between the extended
running board and the vehicle. A moving running board may cause
injury.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries, do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
Maintenance and Specifications
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4. To attach the new wiper to the
wiper arm, align the cross pin and
keyway (denoted with the arrows)
and firmly press the wiper blade
into the wiper arm until an audible
snap is heard.
ENGINE OIL
Checking the engine oil
Refer to thescheduled maintenance informationfor the appropriate
intervals for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait 15 minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level dipstick.
•4.0L V6 engine
Maintenance and Specifications
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Note:Your vehicle’s driveshaft is balanced. If undercoating the vehicle,
protect the driveshaft, universal joints, and axle and transmission flanges
to prevent overspray of any undercoating material. If your vehicle has
four-wheel drive, your vehicle has two driveshafts, one connected to the
rear axle and one connected to the front axle.
AIR FILTER
Refer toscheduled maintenance informationfor the appropriate
intervals for changing the air filter element.
When changing the air filter element, use only the air filter element
listed. Refer toMotorcraft part numbersin this chapter.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
Changing the air filter element
•4.0L Engine
•4.6L Engine
1. Release the clamps that secure the air filter housing cover.
2. Carefully separate the two halves of the air filter housing.
Maintenance and Specifications
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3. Remove the air filter element from the air filter housing.
4. Wipe the air filter housing and cover clean to remove any dirt or
debris and to ensure good sealing.
5. Install a new air filter element. Be careful not to crimp the filter
element edges between the air filter housing and cover. This could cause
filter damage and allow unfiltered air to enter the engine if not properly
seated.
6. Replace the air filter housing cover and secure the clamps.
Note:Failure to use the correct air filter element may result in severe
engine damage. The customer warranty may be void for any damage to
the engine if the correct air filter element is not used.
MOTORCRAFT PART NUMBERS
Component 4.0L V6 engine 4.6L 3V V8 engine
Air filter element FA-1695 FA-1780
Fuel filter FG-1083 FG-1083
Battery BXT-65-650 BXT-65-650
Oil filter FL-820S FL-820S
Spark plugs
1
1
For spark plug replacement, see your authorized dealer. Refer to
scheduled maintenance informationfor the appropriate intervals for
changing the spark plugs.
Replace the spark plugs with ones that meet Ford material and
design specifications for your vehicle, such as Motorcraft or
equivalent replacement parts. The customer warranty may be
void for any damage to the engine if such spark plugs are not
used.
Maintenance and Specifications
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GENUINE MERCURY ACCESSORIES FOR YOUR VEHICLE
A wide selection of Genuine Mercury Accessories are available for your
vehicle through your local Mercury or Ford of Canada dealer. These
quality accessories have been specifically engineered to fulfill your
automotive needs; they are custom designed to complement the style
and aerodynamic appearance of your vehicle. In addition, each accessory
is made from high quality materials and meets or exceeds Mercury’s
rigorous engineering and safety specifications. Ford Motor Company will
repair or replace any properly dealer-installed Genuine Mercury
Accessories found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessories. The accessories will be warranted
for whichever provides you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
Following is a list of several Genuine Mercury Accessories. Not all
accessories are available for all models. To find out what accessories are
available for your vehicle, please contact your dealer or visit our online
store at: www.mercuryaccessories.com.
Exterior style
Aluminum fuel filler door
Bug shields
Deflectors
Running boards
Interior style
Ambient lighting for footwells and cupholders
Electrochromic compass/temperature interior mirrors
Floor mats
Lifestyle
Ash cup / smoker’s package
Cargo organization and management
Trailer hitch drawbars, and towing accessories
Peace of mind
Remote start
Vehicle security systems
Accessories
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heated ..............................165–166
memory seat ...................148, 163
SecuriCode keyless entry
system ........................................152
SecuriLock passive anti-theft
system ........................................154
Setting the clock
AM/FM single CD .....................34
AM/FM/In-dash 6 CD ................42
Snowplowing .................................6
SOS Post Crash Alert ...............204
Spark plugs,
specifications .....................370, 376
Special notice
ambulance conversions ..............6
utility-type vehicles ....................6
Specification chart,
lubricants ...................................371
Speed control ............................118
Starting your
vehicle ........................261–262, 264
jump starting ..........................312
Steering wheel
controls ....................................121
tilting .......................................109
SYNC..........................................88
T
Third-row power fold seat .......173
Tilt steering wheel ....................109
Tire Pressure Monitoring
System (TPMS)
Roadside Emergencies ...........302Tires, Wheels and Loading ....241
Warning Displays ................12, 25
Tires ...........................226–228, 302
alignment ................................235
care ..........................................231
changing ..........................302, 307
checking the pressure ............231
inflating ...................................229
label .........................................240
replacing ..........................232, 307
rotating ....................................235
safety practices .......................234
sidewall information ...............236
snow tires and cables .............246
spare tire .................302, 305–306
terminology .............................228
tire grades ...............................227
treadwear ........................227, 231
Towing .......................................254
recreational towing .................260
trailer towing ..........................254
wrecker ....................................318
Transfer case
fluid checking .........................368
Transmission .............................277
brake-shift interlock (BSI) ....276
fluid, checking and adding
(automatic) .............................367
fluid, refill capacities ..............371
lubricant specifications ..........371
Turn signal ................................100
U
Universal garage door
opener ........................................124
USB port ......................................50
Index
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