2010 Mercury Mountaineer phone

General information
Note:DVDs are formatted by
regions. US and Canada systems can
only play region 1 DVDs and Mexico
systems can only play region 4
DVDs. Systems sold in vehicles
targeted for other parts of the world
would have different regions. If a
playback problem is encountered,
please ensure that you are using a
disc designed for your vehicle. The
region coding can be found stamped
on the disc or on the box, and can say ‘region-1’ or ‘region 4’, etc. They
may also be marked by a numerical symbol.
Macrovision:This product incorporates copyright protection technology
that is protected by method claims of certain U.S. patents and other
intellectual property rights owned by Macrovision Corporation and other
rights owners. Use of this copyright protection technology must be
authorized by Macrovision Corporation, and is intended for home and
other limited viewing uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering or disassembly is
prohibited.
MP3:Supply of this product only conveys a license for private,
non-commercial use and does not convey a license nor imply any right to
use this product in any commercial (i.e. revenue generating) real time
broadcasting (terrestrial, satellite, cable and /or any other media)
broadcasting/streaming via internet, intranets and/or other networks or in
other electronic content distribution systems, such as pay-audio or
audio-on-demand applications. An independent license for such use is
required. For details, please visit http:// www.mp3licensing.com.
Safety information
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
Read all of the safety and operating instructions before operating the
system and retain for future reference.
Entertainment Systems
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Do not attempt to service, repair or modify the Family Entertainment
System (FES). See your dealer.
Do not insert foreign objects into the DVD compartment.
WARNING:Do not leave children unattended in the vehicle and
do not let children operate the system while unsupervised. If
wired headphones or auxiliary systems are used, children may become
entangled in the cords and seriously injure themselves.
WARNING:The front glass on the liquid crystal display (LCD)
flip-down screen may break when hit with a hard surface. If the
glass breaks, do not touch the liquid crystalline material. In case of
contact with skin, wash immediately with soap and water.
WARNING:The driver should not attempt to operate any
function of the DVD system while the vehicle is in motion. Give
full attention to driving and to the road. Pull off the road in a safe
place before inserting or extracting DVDs from the system. A remote
control is included in the system to allow the rear seat occupants to
operate the FES functions without distracting the driver.
Do not expose the liquid crystal display (LCD) flip-down screen
to direct sunlight or intensive ultraviolet rays for extensive
periods of time. Ultraviolet rays deteriorate the liquid crystal.
Be sure to review User Manuals for video games and video game
equipment when used as auxiliary inputs for your Family Entertainment
System (FES).
Do not operate video games or video equipment if the power cords
and/or cables are broken, split or damaged. Carefully place cords and/or
cables where they will not be stepped on or interfere with the operation
of seats and/or compartments.
Disconnect video games and video equipment power cords and/or cables
when not in use.
Avoid touching auxiliary input jacks with your fingers. Do not blow on
them or allow them to get wet or dirty.
Do not clean any part of the DVD player with benzene, lacquer thinner,
acetone, or any other solvent.
Entertainment Systems
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Foreign substances
Exercise care to prevent dirt and foreign objects from entering the DVD
player compartment. Be especially careful not to spill liquids of any kind
onto the media controls or into the system. If liquid is accidentally
spilled onto the system, immediately turn the system OFF and consult a
qualified service technician.
Cleaning the liquid crystal display (LCD) flip-down screen
Clean the display screen by applying a small amount of water or any
ammonia-based household glass cleaner directly to a soft cloth. Rub the
screen gently until the dust, dirt or fingerprints are removed. Do not
spray the screen directly with water or glass cleaning solvents. Overspray
from these fluids could drip down into the internal electronics of the
screen and cause damage. Do not apply excessive pressure while
cleaning the screen.
Cleaning DVD and CD discs
Inspect all discs for contamination before playing. If necessary, clean
discs only with an approved DVD and CD cleaner and wipe from the
center out to the edge. Do not use circular motion.
Compatibility with aftermarket audio systems
(headphone only mode)
When the Family Entertainment System (FES) detects that the original
radio supplied by Ford Motor Company has been removed from the
vehicle, the FES will work in a state referred to as “Headphone Only
Mode.” This mode allows the FES to operate as a standalone system,
without interface to the radio.
While operating in Headphone Only Mode, the system will have limited
functionality.
•The system will only output audio to the headphones. It will not be
capable of providing audio to the speakers.
•The available sources in FES Headphone Only Mode are DVD-DISC
and DVD-AUX, regardless of headphone channel (A or B).
•When a disc is inserted into the FES while in Headphone Only Mode,
both headphone channels (A and B) will be connected to FES-DISC.
Entertainment Systems
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NAVIGATION SYSTEM (IF EQUIPPED)
Your vehicle may be equipped with a navigation system. Refer to the
Navigation Systemsupplement for further information.
SYNC(IF EQUIPPED)
Your vehicle may be equipped with SYNC, a hands-free communications
and entertainment system with special phone and media features. For
more information, please refer to theSYNCsupplement or to the
SYNCsection in theNavigation systemsupplement (if equipped).
Entertainment Systems
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Pressto activate phone mode or answer a phone call. Press and
hold
to end call or exit phone mode.
Press
to scroll through various menus and selections. Press
OK to confirm your selection.
For further information on the SYNCsystem, refer to theSYNC
supplement.
Navigation system/SYNChands
free control features (if
equipped)
Press VOICE briefly until the
voice
icon appears on the
Navigation display to use the voice
command feature.
Press
to activate phone mode or
answer a phone call. Press and
hold
to exit phone mode or end
call.
For further information on the Navigation system/SYNCsystem, refer to
theNavigation SystemandSYNCsupplements.
MOON ROOF (IF EQUIPPED)
The moon roof control is located on the overhead console.
WARNING:Do not let children play with the moon roof or leave
children unattended in the vehicle. They may seriously hurt
themselves.
WARNING:When closing the moon roof, you should verify that
it is free of obstructions and ensure that children and/or pets are
not in the proximity of the moon roof opening.
The moon roof is equipped with an automatic, one-touch, express
opening and closing feature. To stop motion at any time during the
one-touch operation, press the control a second time.
Driver Controls
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In case there is a problem with the
front passenger sensing system, the
airbag readiness lamp in the
instrument cluster will stay lit.
If the airbag readiness lamp is lit, do the following:
The driver and/or adult passengers should check for any objects that
may be lodged underneath the front passenger seat or cargo interfering
with the seat.
If objects are lodged and/or cargo is interfering with the seat; please take
the following steps to remove the obstruction:
•Pull the vehicle over.
•Turn the vehicle off.
•Driver and/or adult passengers should check for any objects lodged
underneath the front passenger seat or cargo interfering with the seat.
•Remove the obstruction(s) (if found).
•Restart the vehicle.
•Wait at least two minutes and verify that the airbag readiness lamp is
no longer illuminated
•If the airbag readiness lamp remains illuminated, this may or may/not
be a problem due to the front passenger sensing system.
DO NOT attempt to repair or service the system; contact your authorized
dealer as soon as possible.
If it is necessary to modify an advanced front airbag system to
accommodate a person with disabilities, contact the Ford Customer
Relationship Center at the phone number shown in theCustomer
Assistancechapter of thisOwner’s Guide.
WARNING:Any alteration/modification to the front passenger
seat may affect the performance of the front passenger sensing
system.
Determining if the system is operational
The SRS uses a readiness light in the instrument cluster or a tone to
indicate the condition of the system. Refer toAirbag readinesssection
in theInstrument Clusterchapter. Routine maintenance of the airbag is
not required.
Seating and Safety Restraints
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.genuineservice.com.
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
Customer Assistance
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In Canada:
Mailing address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
Customer Assistance
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