Customer Assistance 260
Reporting safety defects (U.S. only) 266
Reporting safety defects (Canada only) 266
Cleaning 267
Maintenance and Specifications 274
Engine compartment 276
Engine oil 278
Battery 280
Engine Coolant and Motor/Electronics Coolant 283
Fuel information 288
Air filter(s) 300
Part numbers 300
Maintenance product specifications and capacities 301
Engine data 303
Accessories 306
Scheduled Maintenance Guide 308
Normal scheduled maintenance and log 312
Special operating conditions and log 318
Ford Extended Service Plan 321
Index 324
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including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.
Copyright © 2008 Ford Motor Company
Table of Contents
3
2010 Milan Hybrid(hmv)
Owners Guide, 1st Printing
USA(fus)
HYBRID OPERATION
This hybrid vehicle combines electric and gasoline propulsion without
compromise, to provide breakthrough performance and efficiency. It
requires no special fuels and never has to be plugged in. Familiarizing
yourself with these unique characteristics will help ensure optimal
performance from your new vehicle.
Normal vehicle operation
Starting:Turn the ignition key to the start position while your vehicle is
in P (Park). A green vehicle symbol (called the Ready Indicator Light)
will appear in the instrument cluster to indicate the vehicle is on. This
indicator will remain on while the vehicle is on, whether the engine is
running or not to indicate the vehicle is capable of movement (using its
electric motor, engine, or both). The vehicle’s computer will determine if
an engine start is required. Typically, the engine will not start unless the
vehicle is cold, a climate control change is requested, or the accelerator
is depressed.
Note:You may notice higher engine speeds upon start-up. This
temporary condition is normal and necessary to heat up the cabin and
minimize emissions.
Driving:The gas engine automatically starts and stops to provide power
when it’s needed and to save fuel when it’s not. While coasting at low
speeds, coming to a stop, or standing, the gas engine normally shuts
down and the vehicle operates in electric-only mode. Conditions that
may cause the engine to start up or remain running include:
•Considerable vehicle acceleration
•Vehicle speed above 45 mph (73 kmh)
•Ascending a hill
•Charge level of high voltage battery is low
•Very high or low outside temperature (to provide system
cooling/heating)
•Engine not warm enough to provide passenger requested cabin
temperature
Stopping:The gas engine may shut off to conserve fuel as you come to
a stop. Restarting the vehicle is not required. Simply step on the
accelerator when you are ready to drive.
Transmission Operation:Due to the technologically advanced,
electronically controlled Continuously Variable Transaxle (eCVT) you will
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Engine:The engine speed in your hybrid is not directly tied to your
vehicle speed. Your vehicle’s engine and transmission are designed to
deliver the power you need at the most efficient engine speed. During
heavy accelerations, your hybrid may reach high engine speeds (up to
6000 RPM). This is characteristic of the Atkinson cycle engine
technology helping to maximize your hybrid’s fuel economy.
In prolonged mountainous driving, you may see the engine tachometer
changing without your input. This is intentional and maintains the
battery charge level. You may also notice during extended downhill
driving that your engine continues to run instead of shutting off.
During this “engine braking”, the engine stays on, but it’s not using any
fuel. You may also hear a slight whine or whistle when operating your
vehicle. This is the normal operation of the electric generator in the
hybrid system.
During certain events (such as vehicle servicing) your low voltage
(underhood) battery may become disconnected or disabled. When this
occurs, and after reconnecting the low voltage (underhood) battery and
driving the vehicle, the engine may continue to operate for 3-5 seconds
after the key is turned to the off position. This is a normal condition, as
the vehicle’s computers are relearning the operating characteristics of
your particular engine in order to operate it at maximum efficiency.
Braking:Your hybrid is equipped with standard hydraulic braking and
regenerative braking. Regenerative braking is performed by your
transmission and it captures brake energy and stores it in your high
voltage battery.
Driving to optimize fuel economy
Your fuel economy should improve throughout your hybrid’s break-in
period. As with any vehicle, fuel economy can be significantly impacted
by your driving habits and accessory usage. For best results, keep in
mind these tips:
Tire Inflation:Keep tires properly inflated and only use recommended
size.
Drive Habits:Aggressive driving increases the amount of energy
required to move your vehicle. In general, better fuel economy is
achieved with mild to moderate acceleration and deceleration. Moderate
braking is particularly important since it allows you to maximize the
energy captured by the regenerative braking system.
NOTE:Having your engine running is not always an indication of
inefficiency – in some cases it is actually more efficient than driving in
electric mode.
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Introduction
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services that the vehicle has been in a crash involving the deployment of
an airbag or, in certain vehicles, the activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist may also be capable of
electronically or verbally disclosing to 911 operators the vehicle location,
and/or other details about the vehicle or crash to assist 911 operators to
provide the most appropriate emergency services. If you do not want to
disclose this information, do not activate the feature. See yourSYNC
supplement for more information.
Cell phone use
The use of Mobile Communications Equipment has become increasingly
important in the conduct of business and personal affairs. However,
drivers must not compromise their own or others’ safety when using
such equipment. Mobile Communications can enhance personal safety
and security when appropriately used, particularly in emergency
situations. Safety must be paramount when using mobile communications
equipment to avoid negating these benefits.
Mobile Communication Equipment includes, but is not limited to cellular
phones, pagers, portable email devices, in-vehicle communications
systems, telematics devices and portable two-way radios.
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
Export unique (Non–United States/Canada) vehicle specific
information
For your particular global region, your vehicle may be equipped with
features and options that are different from the features and options that
are described in thisOwner’s Guide.A market unique supplement may
be supplied that complements this book. By referring to the market
unique supplement, if provided, you can properly identify those features,
recommendations and specifications that are unique to your vehicle. This
Owner’s Guideis written primarily for the U.S. and Canadian Markets.
Features or equipment listed as standard may be different on units built
for Export.Refer to this Owner’s Guide for all other required
information and warnings.
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Introduction
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Vehicle Symbol Glossary
Power Windows
Front/Rear
Power Window Lockout
Child Safety Door
Lock/UnlockInterior Luggage
Compartment Release
Panic AlarmEngine Oil
Engine CoolantEngine Coolant
Temperature
Do Not Open When HotBattery
Avoid Smoking, Flames,
or SparksBattery Acid
Explosive GasFan Warning
Power Steering FluidMaintain Correct Fluid
LevelMAX
MIN
Service Engine SoonEngine Air Filter
Passenger Compartment
Air FilterJack
Check Fuel CapLow Tire Pressure
Warning
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Introduction
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POWER STEERING ASSIST FAULT— The power steering system
has disabled power steering assist due to a system error, service is
required.
SERVICE POWER STEERING— The power steering system has
detected a condition that requires service.
SERVICE POWER STEERING NOW— The power steering system
has detected a condition within the power steering system that requires
service immediately.
SERVICE ADVANCETRAC— Displayed when the AdvanceTrac
system has detected a condition that requires service.
DRIVER DOOR AJAR— Displayed when the driver’s door is not
completely closed.
PASSENGER DOOR AJAR— Displayed when the passenger side door
is not completely closed.
REAR LEFT DOOR AJAR— Displayed when the rear left door is not
completely closed.
REAR RIGHT DOOR AJAR— Displayed when the rear right door is
not completely closed.
CHECK FUEL FILL INLET— Displayed when the fuel fill inlet may
not be properly closed. Refer toEasy Fuel™ “no cap” fuel systemin
theMaintenance and Specificationschapter.
FUEL LEVEL LOW— Displayed as an early reminder of a low fuel
condition.
BRAKE FLUID LEVEL LOW— Indicates the brake fluid level is low
and the brake system should be inspected immediately. Refer toBrake
fluidin theMaintenance and Specificationschapter.
CHECK PARK AID (if equipped)— Displayed when the transmission
is in R (Reverse) and the Reverse Sensing System (Park Aid) is disabled.
Refer toReverse Sensing System (Park Aid)in this section to enable.
LOW TIRE PRESSURE— Displayed when one or more tires on your
vehicle have low tire pressure. Refer toInflating your tiresin theTires,
Wheels and Loadingchapter.
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Instrument Cluster
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any tire is under-inflated, carefully drive the vehicle to the nearest
location where air can be added to the tires. Inflate all the tires to the
recommended inflation pressure.
SNOW TIRES AND CHAINS
The original equipment tires on your vehicle have an all-weather tread
design to provide traction, handling, and braking performance in
year-round driving. You may installsnowtires for improved traction
when driving in areas with sustained periods of snow or icy driving
conditions.
WARNING:If you choose to install snow tires on your vehicle,
they must be the same size, construction, and load range as the
original tires listed on the tire placard, and they must be installed on
all four wheels. Mixing tires of different size or construction on your
vehicle can adversely affect your vehicle’s handling and braking, and
may lead to loss of vehicle control.
WARNING:Do not use snow chains or cables on this vehicle as
they may cause damage to your vehicle which may lead to loss
of vehicle control.
VEHICLE LOADING
This section will guide you in the proper loading of your vehicle to keep
your loaded vehicle weight within its design rating capability. Properly
loading your vehicle will provide maximum return of vehicle design
performance. Before loading your vehicle, familiarize yourself with the
following terms for determining your vehicle’s weight ratings from the
vehicle’s Tire Label or Safety Compliance Certification Label:
Base Curb Weight– is the weight of the vehicle including a full tank of
fuel and all standard equipment. It does not include passengers, cargo, or
optional equipment.
Vehicle Curb Weight– is the weight of your new vehicle when you
picked it up from your authorized dealer plus any aftermarket
equipment.
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Tires, Wheels and Loading
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Some warning lights will briefly illuminate. SeeWarning lights and
chimesin theInstrument Clusterchapter for more information
regarding the warning lights.
Starting the vehicle
1. Turn the key to 3 (on) without
turning the key to 4 (start). If there
is difficulty in turning the key,
rotate the steering wheel until the
key turns freely. This condition may
occur when:
•the front wheels are turned
•a front wheel is against the curb
2. Turn the key to 4 (start), then release the key.
After releasing the key from the 4
(start) position, a vehicle symbol
(called the Ready Indicator Light)
will illuminate in the instrument
cluster to indicate the vehicle is
ready to drive. This light will remain on while the vehicle is on, whether
the engine is running or not, to indicate the vehicle is capable of
movement (using its electric motor, engine, or both). The vehicle’s
computer will determine if an engine start is required at key-on. The
engine will start if it is necessary for cabin heating or windshield defrost.
The engine will also be started when ambient temperatures are low.
Note:The vehicle may be turned off at any time by turning the key to
the off position.
3. Once the “Ready Indicator Light” is on, apply the brake, shift into gear
and drive.
Note:After the engine has started the first time, it may stop running to
conserve fuel after it is warmed-up and the battery is sufficiently
charged.
Note:If the vehicle does not start, put the gearshift lever into P (Park),
turn the ignition off, then attempt to start the vehicle again. If the
vehicle still does not start, it may require refueling, jump starting, or
service. For information on jump starting the vehicle, refer to theJump
starting your vehiclesection found in theRoadside Emergencies
chapter.
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Driving
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