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ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
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FUEL PUMP SHUT-OFF SWITCHFUEL
RESET
The fuel pump shut-off switch is a device intended to stop the electric
fuel pump when your vehicle has been involved in a substantial jolt.
After a collision, if the engine cranks but does not start, the fuel pump
shut-off switch may have been activated.
The fuel pump shut-off switch is
located on the left side of the trunk
behind the left rear tail light and the
trunk liner.
Use the following procedure to reset the fuel pump shut-off switch.
1. Turn the ignition to the off position.
2. Check the fuel system for leaks.
3. If no fuel leak is apparent, reset the fuel pump shut-off switch by
pressing the reset button.
4. Turn the ignition to the on position. Pause for a few seconds and
return the key to the off position.
5. Make a further check for leaks in the fuel system.
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
17 10A Ignition (ON) - A/C mode switch
(vehicles equipped with manual
A/C), Blend door, Heated seat
modules
18 15A LCM (interior lighting)
19 10A LCM (Left-hand low beam)
20 10A Ignition (ON/START) - Back-up
lamps, Anti-lock brake system
(ABS)
21 10A LCM (Right-hand low beam)
22 10A Ignition (ON/START) - Restraint
control module (RCM), Occupant
classification sensor (OCS),
Passenger airbag deactivation
indicator (PADI)
23 15A Multi-function switch
(Flash-to-pass), LCM (High
beams)
24 10A Ignition (ON/START) - Passive
anti-theft system (PATS) module,
Powertrain control module (PCM)
relay coil, Fuel relay coil, Ignition
relay coil
25 15A LCM (Park lamps, corner lamps,
license lamps)
26 10A Ignition (ON/START) - Cluster,
LCM, Overdrive cancel switch,
Traction control switch
27 — Not used
28 7.5A Brake signal, LCM (brake
transmission shift interlock), ABS
29 2A Hazard in (Police vehicles only)
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The high-current fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
1 30A* Ignition switch
2 20A* Spot lights (Police vehicles only)
3 10A* Powertrain control module (PCM)
– keep alive power, Canister vent
4 20A* Fuel relay feed
5 10A* Rear air suspension module
(RASM)
6 15A* Alternator regulator
7 30A* PCM relay feed
8 20A* Driver’s door module (DDM)
9 15A* Ignition coil relay feed
10 20A* Horn relay feed
11 15A* A/C clutch relay feed
503
502
501
24
23
20
19 22
21302303304
301 207201 202203 204
209
206
208
205602118
114
110
106
102
117
113
109
105
101
116
112
108
104
115
111
107
103
18
16
14
1210
8
6
4
2
17
15
13
119
7
5
3
1 601
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
202 — Not used
203
1 2ISO relay Ignition coil
204
1 2ISO relay PCM
205
1 2ISO relay Foglamps (Grand Marquis only)
206
1 2ISO relay Fuel
207 — Not used
208 — Not used
209
1 2ISO relay Horn
301 Full ISO relay Starter
302 Full ISO relay Air compressor (non-Police
vehicles only), RUN/ACC relay
(Police vehicles only)
303 Full ISO relay Blower
304 Full ISO relay Rear defrost relay
501 — Not used
502 Diode PCM
503 — Not used
601 20A Circuit
breakerPower seats, Lumbar, Decklid
(Police vehicles only)
602 20A Circuit
breakerRUN/ACC relay feed – Windows,
Decklid (Police vehicles only)
* Mini fuse ** Cartridge fuse
Relays
Relays are located in the power distribution box and should be replaced
by an authorized dealer.
CHANGING A FLAT TIRE
If you get a flat tire while driving:
•do not brake heavily.
•gradually decrease the vehicle’s speed.
•hold the steering wheel firmly.
•slowly move to a safe place on the side of the road.
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3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to an exposed
metal part of the stalled vehicle’s engine, away from the battery and the
carburetor/fuel injection system.
Note:Do not attach the negative (-) cable to fuel lines, engine rocker
covers, the intake manifold or electrical components asgrounding
points.
WARNING:Do not connect the end of the second cable to the
negative (-) terminal of the battery to be jumped. A spark may
cause an explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of
both engines, or any fuel delivery system parts.
+–+–
+–+–
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UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
Customer Assistance
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as MotorcraftDetail Wash (ZC-3-A), which is
available from your authorized dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
•Always use a clean sponge or car wash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time. Use MotorcraftBug and Tar Remover
(ZC-42) which is available from your authorized dealer.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
Exterior chrome
•Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as MotorcraftDetail Wash (ZC-3-A).
•Use MotorcraftCustom Bright Metal Cleaner (ZC-15), available from
your authorized dealer. Apply the product as you would a wax to
clean bumpers and other chrome parts; allow the cleaner to dry for a
few minutes, then wipe off the haze with a clean, dry rag.
•Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
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