2010 Mercury Grand Marquis Owner's Manuals

Page 217 of 308

Mercury Grand Marquis 2010  Owners Manuals In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replac

Page 218 of 308

Mercury Grand Marquis 2010  Owners Manuals THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step

Page 219 of 308

Mercury Grand Marquis 2010  Owners Manuals UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
au

Page 220 of 308

Mercury Grand Marquis 2010  Owners Manuals If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help yo

Page 221 of 308

Mercury Grand Marquis 2010  Owners Manuals REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injury or death, you
should immediately inform the
National Highway Traffic

Page 222 of 308

Mercury Grand Marquis 2010  Owners Manuals WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as MotorcraftDetail Wash (ZC-3-A), which is
available from your authorized dealer.
•Never

Page 223 of 308

Mercury Grand Marquis 2010  Owners Manuals WAXING
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use MotorcraftPremium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality prod

Page 224 of 308

Mercury Grand Marquis 2010  Owners Manuals ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The