Service and Warranty9
Modifications Not Covered
A. Some Modifications Do Not Void the
Limited Warranties But Are Not Cov-
ered
Certain changes that you might make to
your vehicle do not, by themselves, void
the limited warranties described in this
booklet. Examples of some of these chang-
es are:
• installing non-Genuine Mercedes-Benz
parts, components, or equipment (such
as a non-Genuine Mercedes-Benz radio
or speed control); and
• using special non-Genuine Mercedes-
Benz materials or additives.
But your limited warranties do not cover
any part that was not on your Sprinter ve-
hicle when it left the manufacturing plant
or is not certified for use on your vehicle.
Nor do they cover the costs of any repairs
or adjustments that might be caused or
needed because of the installation or use
of non-Genuine Mercedes-Benz parts,
components, equipment, materials, or ad-
ditives.
Performance or racing parts are consid-
ered to be non-Genuine Mercedes-Benz
parts. Repairs or adjustments caused by
their use are not covered under your limit-
ed warranties.
Examples of the types of alterations not
covered are:
• installing accessories - except for Genu-
ine Mercedes-Benz accessories installed
by an authorized Sprinter Dealer;
• applying rustproofing or other protection
products;• changing the vehicle's configuration or
dimensions, such as converting the
vehicle into a limousine or food service
vehicle; or
• using any refrigerant that the parts dis-
tributor has not approved.
B. Some Modifications That WILL Void
Your Limited Warranties
These actions will void your limited warran-
ties:
• disconnecting, tampering with, or alter-
ing the odometer will void your warran-
ties, unless your repairing technician
follows the legal requirements for repair-
ing or replacing odometers; or
• attaching any device that disconnects
the odometer will also void your warran-
ties.
Environmental Factors Not Covered
Your limited warranties do not cover dam-
age caused by environmental factors such
as airborne fallout, bird droppings, chemi-
cals, tree sap, salt, ocean spray, acid rain,
and roadhazards. Nor do your limited war-
ranties cover damage caused by hail-
storms, windstorms, tornadoes,
sandstorms, lightning, floods, and earth-
quakes.Your limited warranties do not cov-
er conditions resulting from anything
impacting the vehicle.
This includes cracks and chips in glass,
scratches and chips in painted surfaces, or
damage from collision.
What's Not Covered
Service and Warranty10
Maintenance Costs Not Covered
Your limited warranties do not cover the
costs of repairing damage caused by poor
or improper maintenance. Nor do they cov-
er damage caused by the use of contami-
nated fuels, or by the use of fuels, oils,
lubricants, cleaners or fluids other than
those recommended in your Operator’s
Manual.
The limited warranties do not cover the
costs of your vehicle’s normal or sched-
uled maintenance - the parts and services
that all vehicles routinely need. Some of
these parts and services, which your limit-
ed warranties do not cover, include:
• lubrication;
• engine tune-ups;
• replacing filters, coolant, spark plugs,
bulbs and sealed light assemblies, fluo-
rescent ballast & tubes, or fuses (unless
those costs result from a covered re-
pair);
• cleaning and polishing;
• remote control batteries;
• floor mats;
• mud flaps; and
• replacing worn wiper blades, worn brake
pads and linings, or clutch linings.
Racing Not Covered
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the re-
pair of any defects that are found as the re-
sult of participating in a racing event.Certain Kinds of Corrosion Not
Covered
Your limited warranties do not cover the
following:
• corrosion caused by accident, damage,
abuse, or vehicle alteration;
• surface corrosion caused by such things
as industrial fallout, sand, salt, hail, and
stones;
• corrosion caused by the extensive or ab-
normal transport of caustic materials
like chemicals, acids, and fertilizers; and
• corrosion of special bodies, body con-
versions, or equipment that was not sup-
plied with your Sprinter vehicle when it
left the manufacturing plant.
What's Not Covered
