2010 MERCEDES-BENZ E350 tow

Roadside Assistance button XPress and hold Roadside Assistance
button : for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in Roadside Assistance
button : will flash while the call is in
progress. The message Connecting
Call will appear in the multifunction
display and the audio system or the
COMAND system is muted.
When the connection is established, the
message appears in the multifunction
display. The Tele Aid system will transmit data
generating the vehicle identification number,
model, color and location (subject to
availability of cellular and GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
XDescribe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
iIf the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular
phone network is not available). The
message Call Failed appears in the
multifunction display.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the COMAND system.
Information button
XPress and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display and the COMAND
system is muted.
210Useful featuresControls in detail
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The fuel filler flap is located on the right-hand
side of the vehicle towards the rear.
XTurn off the engine.
iLeaving the engine running and the fuel
filler cap open can cause the yellow engine
malfunction indicator lamp ; to
illuminate.
For more information, see also “Practical
hints” (Y page 310).
XRemove the SmartKey from the starter
switch.
KEYLESS-GO: Open the driver’s door. This
puts the starter switch in position 0, same
as with the SmartKey removed from the
starter switch. The driver’s door then can
be closed again.
XOpening: Press fuel filler flap : at the
point indicated by the arrow.
XTurn fuel filler cap ; counterclockwise.XTake off fuel filler cap ;.
! The fuel filler cap is tethered to the fuel
filler neck. Do not drop the cap. It could
damage the vehicle paint finish.
XPlace fuel filler cap ; in direction of arrow
into holder =.
XFully insert filler nozzle unit and refuel.XOnly fill your tank until the filler nozzle unit
cuts out – do not top off or overfill.
XClosing: Turn fuel filler cap ; clockwise
until it audibly engages.
iClose the fuel filler flap before locking the
vehicle. Otherwise the flap locking pin will
prevent closing the fuel filler flap.
XClose fuel filler flap :.
Low outside temperatures (diesel
engine)
! Do not fill the tank with gasoline. Do not
blend diesel fuel with gasoline or kerosene.
The fuel system and engine will otherwise
be damaged, which is not covered by the
Mercedes-Benz Limited Warranty.
To prevent malfunctions, diesel fuel with
improved cold flow characteristics is offered
in the winter months. Check with your fuel
retailer.
Check regularly and before a long trip
For information on quantities and
requirements of operating agents, see “Fuels,
coolants, lubricants, etc.” (Y page 359).
Check the following:
REngine oil level (Y page 224)
RTire inflation pressure (Y page 231)
RCoolant level (Y page 226)
RVehicle lighting (Y page 318)
RWasher system and headlamp cleaning
system (Y page 227)
RBrake fluid (Y page 227)
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The brake fluid level is correct when it is
between lower mark (MIN) ; and upper
mark (MAX) : of the brake fluid reservoir.
Tires and wheels
Safety notes
Contact an authorized Mercedes-Benz Center
for information on tested and recommended
rims and tires for summer and winter
operation. They can also offer advice
concerning tire service and purchase.
GWarning!
Replace rims or tires with the same
designation, manufacturer and type as shown
on the original part. For further information
contact an authorized Mercedes-Benz Center.
If incorrectly sized rims and tires are
mounted, the wheel brakes or suspension
components can be damaged. Also, the
operating clearance of the wheels and the
tires may no longer be correct.
GWarning!
Worn, old tires can cause accidents. If the tire
tread is worn to minimum tread depth, or if
the tires have sustained damage, replace
them.
When replacing rims, only use genuine
Mercedes-Benz wheel bolts specified for the
particular rim type. Failure to do so can result
in the bolts loosening and possibly an
accident.
Retreaded tires are not tested or
recommended by Mercedes-Benz, since
previous damage cannot always be
recognized on retreads. The operating safety
of the vehicle cannot be assured when such
tires are used.
GWarning!
If you feel a sudden significant vibration or
ride disturbance, or you suspect that possible
damage to your vehicle has occurred, you
should turn on the hazard warning flashers,
carefully slow down, and drive with caution to
an area which is a safe distance from the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to the
nearest authorized Mercedes-Benz Center or
tire dealer for repairs.GWarning!
Do not drive with a flat tire. A flat tire affects
the ability to steer or brake the vehicle. You
could lose control of the vehicle. Continued
driving with a flat tire or driving at high speed
with a flat tire will cause excessive heat build-
up and possibly a fire.
Important guidelines
R Only use sets of tires and rims of the same
type and make.
R Tires must be of the correct size for the rim.
R Break in new tires for approximately
60 miles (100 km) at moderate speeds.
R Regularly check the tires and rims for
damage. Dented or bent rims can cause tire
inflation pressure loss and damage to the
tire beads.
R If the vehicle is heavily loaded, check tire
inflation pressure and correct as required.
R Do not allow your tires to wear down too
far. Adhesion properties on wet roads are
sharply reduced at tread depths of less
than 1
/ 8 in (3 mm).
R When replacing individual tires, you should
mount new tires on the front wheels first
(on vehicles with same-sized wheels all
around).
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XStep 4: The resulting figure equals the
available amount of cargo and luggage load
capacity. For example, if the “XXX” amount
equals 1 400 lbs and there will be five
150 lbs passengers in your vehicle, the
amount of available cargo and luggage load
capacity is 650 lbs
(1 400 - 750 (5 x 150) = 650 lbs).XStep 5: Determine the combined weight of
luggage and cargo being loaded on the
vehicle. That weight may not safely exceed
the available cargo and luggage load
capacity calculated in step 4.XStep 6 (if applicable): If your vehicle will
be towing a trailer, load from your trailer
will be transferred to your vehicle. Consult
this manual to determine how this reduces
the available cargo and luggage load
capacity of your vehicle ( Y page 241).
The following table shows examples on how
to calculate total and cargo load capacities
with varying seating configurations and
number and size of occupants. The following
examples use a load limit of 1 500 lbs. This
is for illustration purposes only. Make sure
you are using the actual load limit for your
vehicle stated on the vehicle’s Tire and
Loading Information placard ( Y page 238).
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Weight Rating (GVWR) and the Gross Axle
Weight Rating (GAWR) for either the front or
rear axle. You can obtain the GVWR and
GAWR from the certification label. The
certification label can be found on the driver’s
door B-pillar, see the “Technical data” section
(Y page 346).
Gross Vehicle Weight Rating (GVWR): The
total weight of the vehicle, all occupants, all
cargo, and the trailer tongue load (if
applicable) must never exceed the GVWR.
Gross Axle Weight Rating (GAWR): The total
allowable weight that can be carried by a
single axle (front or rear).
To assure that your vehicle does not exceed
the maximum permissible weight limits
(GVWR and GAWR for front and rear axle),
have the loaded vehicle (including driver,
passengers and all cargo and, if applicable,
trailer fully loaded) weighed on a suitable
commercial scale.
Trailer tongue load
The tongue load of any trailer is an important
weight to measure because it affects the load
you can carry in your vehicle. If a trailer is
towed, the tongue load must be added to the
weight of all occupants riding and any cargo
you are carrying in the vehicle. The tongue
load typically is 10% of the trailer weight and
everything loaded in it.
Your Mercedes-Benz has been designed
primarily to carry passengers and their cargo.
Mercedes-Benz does not recommend trailer
towing with your vehicle.
Maximum tire load
GWarning!
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the
driver’s door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also result
in handling or steering problems, or brake
failure.
iFor illustration purposes only. Actual data
on tires are specific to each vehicle and
may vary from data shown in above
illustration.
The maximum tire load rating : is the
maximum weight the tires are designed to
support.
For more information on tire load rating, see
(Y page 246).
For information on calculating total and cargo
load capacities, see (Y page 238).
Direction of rotation
Unidirectional tires offer added advantages,
such as better hydroplaning performance. To
benefit, however, you must make sure the
tires rotate in the direction specified.
An arrow on the sidewall indicates the
intended direction of rotation of the tire.
Spare wheels may be mounted against the
direction of rotation (spinning) even with a
unidirectional tire for temporary use only until
the regular drive wheel has been repaired or
replaced. Always observe and follow
applicable temporary use restrictions and
speed limitations indicated on the spare
wheel.
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! Vehicles with 4MATIC:
Only conduct operational or performance
tests on a two-axle dynamometer. If such
tests are necessary, contact an authorized
Mercedes-Benz Center. You could
otherwise seriously damage the brake
system or the transfer case which is not
covered by the Mercedes-Benz Limited
Warranty.
! Vehicles with 4MATIC:
Because the ESC operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position 0 or
1 or KEYLESS-GO start/stop button in
position 0 or 1) when the electronic parking
brake is being tested on a brake test
dynamometer.
Active braking action through the ESC may
otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
! Vehicles without 4MATIC:
Because the ESC operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position 0 or
1 or KEYLESS-GO start/stop button in
position 0 or 1) when the electronic parking
brake is being tested on a brake test
dynamometer or when the vehicle is being
towed with one axle raised.
Active braking action through the ESC may
otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
If your brake system is only subjected to
moderate loads, you should occasionally test
the effectiveness of the brakes by applying
above-normal braking pressure at higher
speeds. This will also enhance the grip of the
brake pads.GWarning!
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
Refer to the description of the Brake Assist
System (BAS) ( Y page 63) or BAS PLUS
( Y page 63).
High-performance brake system and
ceramic brake system
The high-performance brake system and
ceramic brake system is only available on
E 63 AMG.
GWarning!
New vehicle brake pads and disks, and
replacement brake pads and disks may take
several hundred miles of driving until they
provide optimum braking efficiency. Until that
time, you may need to use increased brake
pedal pressure while braking. Please be aware
of this and adjust your driving and braking
accordingly during this break-in period.
Excessive high-demand braking will cause
correspondingly high brake wear. Please be
attentive to the brake warning lamp in the
instrument cluster and brake condition
messages in the multifunction display.
Especially for high performance driving, it is
important to maintain and have the brake
system checked regularly.
The high-performance brake system is
designed to operate under the extremely high
operating demands required to
accommodate the performance capabilities
of the vehicle.
The brakes may produce a squeaking-type
noise depending on the
R vehicle speed
R brake force applied
R ambient conditions, e.g. temperature and
humidity
As with any brake system, the wear of
individual brake system components such as
brake pads or disks strongly depends on your
driving style and the conditions under which
you operate the vehicle. Thus, a driving style
calling for high-demand braking will cause
your vehicle’s brakes to wear more quickly.
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XOnly use a mild vehicle wash detergent,
such as Mercedes-Benz approved Car
Shampoo.XThoroughly spray the vehicle with a
diffused jet of water.XDo not spray directly towards the
ventilation intake.XUse plenty of water and rinse the sponge
and chamois frequently.XRinse with clean water and dry with a
chamois thoroughly.
Do not allow cleaning agents to dry on the
finish.
Automatic car wash
GWarning!
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate the HOLD function or DISTRONIC
PLUS before the vehicle is washed in an
automatic car wash.
You can have your vehicle washed in an
automatic car wash from the start. Brushless
car washes are preferable.
XTo protect the filter system, activate the air
recirculation mode using button g on
the climate control panel.
! Do not clean your vehicle in an automatic
touchless car wash which uses caustic
spray. Caustic spray will damage the paint
or ornamental moldings.
If the vehicle is very dirty, prewash it before
running it through the automatic car wash.
! Make sure the combination switch is set
to wiper setting $. Otherwise, the rain
sensor could activate and cause the wipers
to move unintentionally. This may lead to
vehicle damage.
Due to the width of the vehicle, fold in
exterior rear view mirrors prior to running
the vehicle through an automatic car wash
to prevent damage to the mirrors.
XWhen taking the vehicle through an
automatic conveyor-type car wash:
Make sure the automatic transmission
remains in neutral position N. Observe
instructions, see “Remaining in neutral
position N” ( Y page 117).
When leaving the automatic car wash, make
sure the mirrors are folded out.
After running the vehicle through an
automatic car wash, wipe any wax off of the
windshield and the wiper blade inserts. This
will prevent smears and reduce wiping noise
which can be caused by residual wax on the
windshield.
Ornamental moldings
XFor regular cleaning and care of ornamental
moldings, use a damp cloth.
! Do not use chrome cleaner on ornamental
moldings. Although ornamental moldings
may have chrome appearance, they could
be made of anodized aluminum that will be
damaged when cleaned with chrome
cleaner. Instead, use a damp cloth to clean
those ornamental moldings.
For very dirty ornamental moldings of
which you are sure are chrome-plated, use
a chrome cleaner. If in doubt whether an
ornamental molding is chrome-plated,
contact an authorized Mercedes-Benz
Center.
Headlamps, brake lamps, tail lamps,
side markers, turn signal lenses
XUse a mild vehicle wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
! Only use window cleaning solutions that
are suitable for plastic lamp lenses.
Window cleaning solutions which are not
suitable may damage the plastic lamp
lenses of the headlamps. Therefore, do not
use abrasives, solvents or cleaners that
contain solvents.
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Vehicle equipment ............................268
Where will I find ...? ..........................268
Vehicle status messages in the
multifunction display .......................272
What to do if … ..................................304
Unlocking/locking manually ...........314
Resetting activated NECK-PRO
active front head restraints .............316
Replacing SmartKey batteries .........317
Replacing bulbs .................................318
Replacing wiper blades ....................322
Flat tire ..............................................323
Bleeding the fuel system (diesel
engine only) .......................................333
AdBlue® (diesel engine only) ...........333
Battery ...............................................336
Jump starting ....................................338
Towing the vehicle ............................340
Fuses ..................................................343
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