2010 MERCEDES-BENZ C300 4MATIC esc

access to account information, remote door
unlock and more.
The Tele Aid system is available if
R it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time
R vehicle battery power is available
R the relevant cellular phone network and
GPS signals are available and pass the
information on to the Customer Assistance
Center
i Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R Automatic and manual emergency
R Roadside Assistance
R Information
To adjust the speaker volume during a Tele
Aid call do the following:
XPress button W or X on the
multifunction steering wheel.
or
XUse the rotary control on the audio system
( Y page 144).
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more
information and a description of all available
features.
System self-test
The system performs a self-test after you
have switched on the ignition.
GWarning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in the Roadside
Assistance button F does not come on
during the system self-test.
R The indicator lamp in the Information
button ï does not come on during the
system self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button F, or
Information button ï remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada only)
as soon as possible.
Emergency calls
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press Information
button ï to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
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XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the audio system or the
COMAND system.
Roadside Assistance button
XPress and hold Roadside Assistance
button : for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in Roadside Assistance
button : will flash while the call is in
progress. The message Connecting
Call will appear in the multifunction
display and the audio system or the
COMAND system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The audio system or COMAND system
display indicates that a Tele Aid call is in
progress. While the call is connected you
can change to the navigation menu by
pressing the NAVI button on the COMAND
system. Spoken commands are not
available.
A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
XDescribe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
iIf the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular
phone network is not available). The
message Call Failed appears in the
multifunction display.
XTerminating calls: Press button ~ on
the multifunction steering wheel.
or
XPress the respective button for ending a
telephone call on the audio system or the
COMAND system.
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XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.XThen return to your vehicle at the time
arranged with the Customer Assistance
Center and pull the trunk lid handle for a
minimum of 20 seconds until the indicator
lamp in the SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
i The remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Connecting Call will appear in the
multifunction display to indicate receipt of
the door unlock command.
If the trunk lid handle was pulled for more
than 20 seconds before door unlock
authorization was received, you must wait
15 minutes before pulling the trunk lid
handle again.
Remote door lock
If you have forgotten to lock your vehicle and
are no longer near it, you can have it locked
remotely through the Customer Assistance
Center.
The vehicle can be remotely locked within
four days after the ignition has been switched
off.
XContact the Customer Assistance Center
at 1-800-FOR-MERCedes
(1-800-367-6372) (USA only) or
1-888-923-8367 (Canada only).
You will be asked to provide your password.
When you are inside your vehicle the next
time and switch on the ignition, the message
Tele Aid Doors locked by remote
control will appear on the multifunction
display.
i The remote door lock feature is available
if the relevant cellular phone network is
available and data connection is possible.
Stolen Vehicle Recovery Services
In the event your vehicle was stolen:
XReport the incident to the police.
The police will issue a numbered incident
report.XPass this number on to the Customer
Assistance Center along with your
password.
The Customer Assistance Center will then
attempt to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Customer Assistance Center
will contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
i If the anti-theft alarm stays on for more
than 30 seconds, the Tele Aid system will
notify the Customer Assistance Center
automatically.
Garage door opener
The integrated remote control can operate up
to three separately controlled devices
compatible with HomeLink ®
or some other
systems.
GWarning!
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
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garage door opener may be equipped with
the “rolling code” feature.XStep 7: To program the remaining two
signal transmitter buttons, repeat the steps
above starting with step 3.
Rolling code programming
To train a garage door opener (or other rolling
code devices) with the rolling code feature,
follow these instructions after completing the
“Programming” portion (steps 1 through 6) of
this text. For your convenience and to
complete the procedure faster, you might
want to have someone assist you.
XStep 8: Locate the “training” button on the
garage door opener motor head unit.
i Exact location and color of the button may
vary by garage door opener brand.
Depending on manufacturer, the “training”
button may also be referred to as “learn” or
“smart” button. If there is difficulty locating
the transmitting button, refer to the garage
door opener Operator’s Manual.
XStep 9: Press the “training” button on the
garage door opener motor head unit.
The “training light” is activated.
You have 30 seconds to initiate the
following two steps.XStep 10: Return to the vehicle and firmly
press, hold for 2 seconds and release the
programmed signal transmitter button ( ;,
= or ?).XStep 11: Press, hold for 2 seconds and
release same signal transmitter button a
second time to complete the training
process.
i Some garage door openers (or other
rolling code equipped devices) may require
you to press, hold for 2 seconds and
release the same signal transmitter button
a third time to complete the training
process.
XStep 12: Confirm the garage door
operation by pressing the programmed
signal transmitter button ( ;, = or ?).XStep 13: To program the remaining two
signal transmitter buttons, repeat the steps
above starting with step 3.
Gate operator/Canadian programming
Canadian radio-frequency laws require
transmitter signals to “time-out” (or quit)
after several seconds of transmission which
may not be long enough for the integrated
signal transmitter to pick up the signal during
programming. Similar to this Canadian law,
some U.S. gate operators are designed to
“time-out” in the same manner.
If you live in Canada or if you are having
difficulties programming a gate operator
(regardless of where you live) by using the
programming procedures, replace step 4 with
the following:
XStep 4: Press and hold the signal
transmitter button ( ;, = or ?). Do not
release this button until it has been
successfully trained.XWhile still holding down the signal
transmitter button ( ;, = or ?), “cycle”
your hand-held remote control button B
as follows: Press and hold button B for
2 seconds, then release it for 2 seconds,
and again press and hold it for 2 seconds.
Repeat this sequence on the hand-held
remote control until the frequency signal
has been learned.
Upon successful training, indicator
lamp : will flash slowly and then rapidly
after several seconds.XProceed with programming step 5 and
step 6 to complete.
i Upon completion of programming the
integrated remote control, make sure you
retain the hand-held remote control that
came with the garage door opener, gate
operator or other device. You may need it
for use in other vehicles, for future
programming of an integrated remote
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iUSA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. this device must accept any
interference received, including
interference that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.
iCanada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject to
the following two conditions:
1.This device may not cause interference,
and
2. this device must accept any
interference received, including
interference that may cause undesired
operation of the device.
Any unauthorized modification to this
device could void the user’s authority to
operate the equipment.
Floormats
GWarning!
Whenever you are using a floormat, make sure
there is enough clearance and that the
floormat is securely fastened.
The floormat should always be securely
fastened using the fastening equipment.
Before driving off, check that the floormat is
securely in place and adjust it if necessary. A
loose floormat could slip and hinder proper
functioning of the pedals.
Do not place several floormats on top of each
other as this may impair pedal movement.
XMove the driver’s seat as far to the rear as
possible.
XRemoving: Pull floormat off of retainer
pins ;.
XInstalling: Press floormat eyelets : onto
retainer pins ;.
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Vehicle equipment
i This Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual.
The first 1000 miles (1500 km)
The more cautiously you treat your vehicle
during the break-in period, the more satisfied
you will be with its performance later on.
R Drive your vehicle during the first
1 000 miles (1 500 km) at varying but
moderate vehicle and engine speeds.
R During this period, avoid heavy loads (full
throttle driving) and excessive engine
speeds (no more than 2
/ 3 of maximum rpm
in each gear).
R Vehicles with automatic transmission:
- Select C as the preferred shift program
( Y page 111) for the first 1 000 miles
(1 500 km).
- Do not attempt to slow the vehicle down
by shifting to a lower gear using the gear
selector lever.
- Select gear ranges 3, 2 or 1
( Y page 111) only when driving at
moderate speeds (for hill driving).
- Avoid accelerating by kickdown.
R Vehicles with manual transmission:
Shift gears in a timely manner.
After 1 000 miles (1 500 km) you may
gradually increase vehicle and engine speeds
to the permissible maximum.
! Additional instructions for AMG vehicles:
R During the first 1 000 miles (1 500 km),
do not exceed a speed of 85 mph
(140 km/h).
R During this period, avoid engine speeds
above 4 500 rpm in each gear.
R Shift gears in a timely manner.
All of the above instructions, as may apply to
your vehicle type, also apply when driving the
first 1 000 miles (1 500 km) after the engine
or the rear differential has been replaced.
i Always obey applicable speed limits.
At the gas station
Refueling
GWarning!
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious
personal injury.
Never allow sparks, flames or smoking
materials near gasoline!
Turn off the engine before refueling.
Whenever you are around gasoline, avoid
inhaling fumes and any skin or clothing
contact. Extinguish all smoking materials.
Direct skin contact with fuels and the
inhalation of fuel vapors are damaging your
health.
GWarning!
Overfilling of the fuel tank may create
pressure in the system which could cause a
gas discharge. This could cause the gas to
spray back out when removing the fuel pump
nozzle, which could cause personal injury.
GWarning!
C 300 and C 300 Sport with automatic
transmission:
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IndexSpeed ratingHup to 130 mph (210 km/h)Vup to 149 mph (240 km/h)Wup to 168 mph (270 km/h)Yup to 186 mph (300 km/h)ZR...Yup to 186 mph (300 km/h)ZR...(..Y)above 186 mph (300 km/h)ZRabove 149 mph (240 km/h)
RAt the tire manufacturer’s option, any tire
with a speed capability above 149 mph
(240 km/h) can include a “ZR” in the size
designation (for example: 245/40 ZR18).
To determine the maximum speed
capability of the tire, the service
description for the tire must be referred to.
The service description is comprised of
load index A and speed symbol B.
If your tire includes “ZR” in the size
designation and no service description is
given, the tire manufacturer must be
consulted for the maximum speed
capability.
If a service description is given, the speed
capability is limited by the speed symbol in
the service description. Example:
245/40 ZR18 97Y. In this example, “97Y”
is the service description. The letter “Y”
designates the speed rating and the speed
capability of the tire is limited to 186 mph
(300 km/h).
R Any tire with a speed capability above
186 mph (300 km/h) must include a “ZR”
in the size designation AND the service
description must be placed in parenthesis.
Example: 275/40 ZR 18 (99Y). The “(Y)”
speed symbol in parenthesis designates
the maximum speed capability of the tire
as being above 186 mph (300 km/h).
Consult the tire manufacturer for the actual
maximum permissible speed of the tire.
All-season and winter tiresIndexSpeed ratingQ M+S 18up to 100 mph (160 km/h)T M+S18up to 118 mph (190 km/h)H M+S 18up to 130 mph (210 km/h)V M+S18up to 149 mph (240 km/h)
i
Not all M+S rated tires provide special
winter performance. Make sure the tires
you use show M+S and the mountain/
snowflake imarking on the tire
sidewall. These tires meet specific snow
traction performance requirements of the
Rubber Manufacturers Association (RMA)
and the Rubber Association of Canada
(RAC) and have been designed specifically
for use in snow conditions.
An electronic speed limiter prevents your
vehicle from exceeding a speed of:
R All models except C 63 AMG:
130 mph (210 km/h)
R C 63 AMG:
155 mph (250 km/h)
R C 63 AMG with increased top speed:
174 mph (280 km/h)
The factory equipped tires on your vehicle
may have a tire speed rating above the
maximum speed permitted by the electronic
speed limiter.
Make sure your tires have the required tire
speed rating as specified for your vehicle in
the “Technical data” section ( Y page 344),
for example when purchasing new tires.
If you are uncertain about the correct reading
of the information given on a tire’s sidewall,
any authorized Mercedes-Benz Center will be
glad to assist you.
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Tire type code
Tire type code ? may, at the option of the
manufacturer, be used as a descriptive code
for identifying significant characteristics of
the tire.
Date of manufacture
The date of manufacture A identifies the
week and year of manufacture.
The first two figures identify the week,
starting with “01” to represent the first full
week of the calendar year. The second two
figures represent the year.
For example, “3208” represents the 32nd
week of 2008.
Tire ply material
iFor illustration purposes only. Actual data
on tires are specific to each vehicle and
may vary from data shown in above
illustration.
This marking tells you about the type of cord
and number of plies in the sidewall : and
under the tread ;.
Tire and loading terminology
Accessory weight
The combined weight (in excess of those
standard items which may be replaced) of
automatic transmission, power steering,
power brakes, power windows, power seats,
radio, and heater, to the extent that these
items are available as factory-installed
equipment (whether installed or not).
Air pressure
The amount of air inside the tire pressing
outward on each square inch of the tire. Air
pressure is expressed in pounds per square
inch (psi), kilopascal (kPa), or bar.
Aspect ratio
Dimensional relationship between tire
section height and section width expressed
in percentage.
Bar
Metric unit for air pressure. There are
14.5038 pounds per square inch (psi) to
1 bar; there are 100 kilopascals (kPa) to 1 bar.
Bead
The tire bead contains steel wires wrapped by
steel cords that hold the tire onto the rim.
Cold tire inflation pressure
Tire inflation pressure when your vehicle has
been sitting for at least 3 hours or driven no
more than 1 mile (1.6 km).
Curb weight
The weight of a motor vehicle with standard
equipment including the maximum capacity
of fuel, oil, and coolant, and, if so equipped,
air conditioning and additional optional
equipment, but without passengers and
cargo.
DOT (Department of Transportation)
A tire branding symbol which denotes the tire
meets requirements of the U.S. Department
of Transportation.
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