2010 MAZDA MODEL CX-9 phone

Black plate (415,1)
Hands-Free Setting
qDevice
Device registration
For the registration of a Bluetooth
equipped device to Bluetooth Hands-Free,
refer to
“Bluetooth Hands-Free Preparation”
(page 6-161).
Device selection
If several devices have been programmed,
the Bluetooth unit links the device last
programmed. If you would like to link a
different programmed device, it is
necessary to change the link. The order of
device priority after the link has been
changed is maintained even when the
ignition switch is turned off.
NOTE
If the device name cannot be displayed,“...”is
added at the end to the part of the title which
can be displayed.
Changing the link to only a Bluetooth
Hands-Free device
1. Press selection button 6 to display the
Bluetooth Hands-Free setting menu
screen.
2. Press selection button 3 to display the
link change screen and the current
pairing programming device name.
3. Press selection button 1, 2, 3, 4, 5, 6, or
7 to select the name of the device you
would like to change.
The“
”symbol disappears, and the
device name and
“Connection is in progress.”are
displayed.4. When the link change is completed, a
“
”symbol and“Link Changed”are
displayed, and then it returns to the
normal display.
If an error occurs while trying to link a
device,“Error”is displayed and the
display returns to the link change
screen.
NOTE
If a link error occurs, check the programming
status of the Bluetooth Hands-Free device and
the location of the device in the vehicle (not in
the trunk or a metal-type box), and then try the
link operation again.
Changing the link to a Bluetooth
Hands-Free and Bluetooth audio device
1. Press selection button 6 to display the
Bluetooth Hands-Free setting menu
screen.
2. Press selection button 3 to display the
link change screen and the present
pairing programming device name.
3. Press selection button 1, 2, 3, 4, 5, 6, or
7 to select the name of the device you
would like to change.
4. The device name and
“Please Select Device”are displayed.
5. Press selection button 2 to select
“Phone”. The“
”symbol disappears,
and then“Connection is in progress.”
is displayed.
6. When the link change is completed, a
“
”symbol and“Link Changed”are
displayed, and then it returns to the
normal display.
If an error occurs while trying to
change the link,“Error”is displayed,
and then it returns to the link change
screen.
Interior Comfort
Bluetooth Hands-Free (Panel Operation)
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NOTElIf a link error occurs, check the
programming status of the Bluetooth
Hands-Free device and the location of the
device in the vehicle (not in the trunk or a
metal-type box), and then try the link
operation again.
lDevice (Music player) selection can also be
done by operating the panel button (page
6-125).
Registered device (Mobile phone)
deletion
An individually registered device can be
cleared.
NOTE
lDo this function only when parked. It is too
distracting to attempt while driving and you
may make too many errors to be effective.
lIf the device name and Bluetooth address
cannot be displayed,“...”is added at the
end to the part of the title which can be
displayed.
1. Press selection button 6 to display the
Bluetooth Hands-Free setting menu
screen.
2. Press selection button 4 to display the
pair link deletion screen and the current
pairing programming device name.
3. Press selection button 1, 2, 3, 4, 5, 6, or
7 to select the name of the device you
would like to change.
4. The link delete confirmation screen is
displayed, and then
“Delete select device?”, the device
name, and the Bluetooth address are
displayed.
5. Press selection button 1 to delete the
selected device.NOTE
Press the return button () to return
to the previous display.
6. When the link deletion is completed,
“Deleted”is displayed, and then it
returns to the normal display.
If an error occurs while trying to delete
the link,“Error”is displayed, and then
it returns to the link deletion screen.
NOTE
If a device is deleted while it is being linked,
linking to other devices will not be possible.
Bluetooth Hands-Free device
information display
1. Press selection button 6 to display the
Bluetooth Hands-Free setting menu
screen.
2. Press selection button 6 to display the
device information display screen.
If the device information is available,
the device name and Bluetooth address
are displayed, and then it returns to the
Bluetooth Hands-Free setting menu
screen.
If the device information is not
available,
“Failed to obtain device information.”
is displayed, and then it returns to the
Bluetooth Hands-Free setting menu
screen.
NOTE
If the device name and Bluetooth address
cannot be displayed,“...”is added at the end
to the part of the title which can be displayed.
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Interior Comfort
Bluetooth Hands-Free (Panel Operation)
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Form No.8AU2-EA-09G

Black plate (529,1)
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2
Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-7
Customer Assistance (Puerto Rico) ... 9-10
Customer Assistance (Mexico) ......... 9-11
Mazda Importer/Distributors ............... 9-13
Importer/Distributor .......................... 9-13
Distributor in Each Area ................... 9-13
Warranty ................................................ 9-15
Warranties for Your Mazda ............... 9-15
Outside the United States and
Canada .............................................. 9-16
Outside the United States .................. 9-17
Outside Canada ................................. 9-18
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 9-19
Add-On Non-Genuine Parts and
Accessories ....................................... 9-20
Cell Phones ............................................. 9-21
Cell Phones Warning ......................... 9-21
Uniform Tire Quality Grading System
(UTQGS) ................................................ 9-22
Uniform Tire Quality Grading System
(UTQGS) .......................................... 9-22
Tire Information (except Canada) ....... 9-24
Tire Labeling ..................................... 9-24
Location of the Tire Label
(Placard) ............................................ 9-30
Tire Maintenance .............................. 9-33
Vehicle Loading ................................ 9-36
Steps for Determining the Correct Load
Limit: ................................................ 9-43Reporting Safety Defects ....................... 9-44
Reporting Safety Defects (U.S.A.) .... 9-44
Reporting Safety Defects (Canada) ... 9-45
Service Publications .............................. 9-46
Service Publications .......................... 9-46
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Black plate (530,1)
Customer Assistance (U.S.A.)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the components or wiring system for the supplementary restraint
system modified to accommodate a person with certain medical conditions in accordance with a
certified physician, contact an Authorized Mazda Dealer.
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.
Log on: at www.mazdaUSA.com
Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.
E-mail: click on“Contact Us”located on the“Inside Mazda”tab, or at the bottom of the
page at www.mazdaUSA.com
By phone at: 1 (800) 222-5500
9-2
Customer Information and Reporting Safety Defects
Customer Assistance
CX-9_8AU2-EA-09G_Edition5 Page530
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Form No.8AU2-EA-09G

Black plate (531,1)
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
qSTEP 3: Contact Better Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
North American Operations has agreed to participate in a dispute settlement program
administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.
BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a
mutually acceptable resolution of any warranty related concerns. If the BBB is not able to
facilitate a settlement they will provide an informal hearing before an arbitrator.
You are required to resort to BBB AUTO LINE before exercising rights or seeking
remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the
extent permitted by the applicable state“Lemon Law”, you are also required to resort to
BBB AUTO LINE before exercising any rights or seeking remedies under the“Lemon
Law”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty
Act or the applicable state“Lemon Law”, you are not required to first use BBB AUTO
LINE.
Customer Information and Reporting Safety Defects
Customer Assistance
9-3
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Form No.8AU2-EA-09G

Black plate (535,1)
Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-9).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the“Vehicle Identification Labels”page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8AU2-EA-09G

Black plate (538,1)
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
9-10
Customer Information and Reporting Safety Defects
Customer Assistance
CX-9_8AU2-EA-09G_Edition5 Page538
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Form No.8AU2-EA-09G

Black plate (539,1)
Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical conditions in
accordance with a certified physician, go to STEP2.
qSTEP 2: Contact Mazda Motor de Mexico
If for any reason you feel the need for further assistance after contacting your dealership
management and it becomes necessary to have the components or wiring system for the
supplementary restraint system modified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can reach Mazda Motor de Mexico
by one of the following ways.
Log on: at www.MazdaMexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on“Contactanos”at the top of the page at www.MazdaMexico.com.mx
By phone at: 1 (866) 315 0220
By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734
Customer Information and Reporting Safety Defects
Customer Assistance
9-11
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Thursday, May 6 2010 5:1 PM
Form No.8AU2-EA-09G