2010 LINCOLN NAVIGATOR roof

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance
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Owners Guide(own2002), 1st Printing
USA(fus)

Exterior chrome
•Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
•Use Custom Bright Metal Cleaner (ZC-15), available from your
authorized dealer. Apply the product as you would a wax to clean
bumpers and other chrome parts; allow the cleaner to dry for a few
minutes, then wipe off the haze with a clean, dry rag.
•Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
•After polishing chrome bumpers, apply a coating of Motorcraft
Premium Liquid Wax (ZC-53-A), available from your authorized dealer,
or an equivalent quality product to help protect from environmental
effects.
WAXING
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
Cleaning
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2010 Navigator(nav)
Owners Guide(own2002), 1st Printing
USA(fus)

J
Jack ............................................303
positioning ...............................303
storage .....................................303
Jump-starting your vehicle ......313
K
Keyless entry system
autolock ...................................133
keypad .....................................143
locking and unlocking
doors ........................................144
programming entry code .......143
Keys ...................................132, 146
positions of the ignition .........254
L
Lamps
autolamp system .......................86
bulb replacement
specifications chart ..................92
daytime running light ...............87
fog lamps ...................................87
headlamps .................................86
headlamps, flash to pass ..........87
interior lamps .....................90, 93
replacing bulbs .........................96
LATCH anchors .........................204
Liftgate ..............................125, 139
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........261
Load limits .................................237
Loading instructions .................244
Locks
autolock ...................................133
childproof ................................137
doors ........................................133Lubricant specifications ...........368
Lug nuts ....................................311
Lumbar support, seats .............157
M
Message center ...........................19
english/metric button ...............25
system check button ................25
warning messages .....................26
Mirrors ...............................106–107
automatic dimming rearview
mirror ......................................106
fold away .................................107
heated ......................................108
programmable memory ..........140
signal .......................................108
Moon roof ..................................113
Motorcraft parts ................334, 367
MyKey ........................................148
N
Navigation system .......................78
O
Octane rating ............................355
Oil (see Engine oil) ..................340
P
Parental MyKey programming..148
Parking brake ............................262
Parts (see Motorcraft parts) ....367
Pedals (see Power adjustable
foot pedals) ...............................108
Power adjustable foot pedals ...108
Index
383
2010 Navigator(nav)
Owners Guide(own2002), 1st Printing
USA(fus)