ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
Roadside Emergencies
325
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................353
running out of fuel .........353, 399
Emission control system ..........404
Engine ........................................415
cleaning ...................................370
coolant .....................................388
fail-safe cooling .......................393
idle speed control ...................385
lubrication specifications .......412
refill capacities ........................412
service points ..................378–379
Engine block heater .................284
Engine oil ..................................382
change oil soon warning,
message center .......................382
checking and adding ..............382
dipstick ....................................382
filter, specifications ........384, 411
recommendations ...................384
refill capacities ........................412
specifications ..........................412
Event data recording ....................7
Exhaust fumes ..........................283
F
Fail safe cooling ........................393
Family entertainment system ....67
Fleet MyKey programming ......167
Fluid capacities .........................412
Fog lamps ....................................98
Four-Wheel Drive vehicles
driving off road .......................319
Freezer ......................................113Fuel ............................................394
calculating fuel
economy ............................20, 400
cap ...........................................396
capacity ...................................412
choosing the right fuel ...........397
comparisons with EPA fuel
economy estimates .................403
detergent in fuel .....................399
filler funnel .............................399
filling your vehicle with
fuel ...........................394, 396, 401
filter, specifications ........394, 411
fuel pump shut-off ..................327
improving fuel economy ........400
octane rating ...................398, 415
quality ......................................398
running out of fuel .........353, 399
safety information relating
to automotive fuels ................394
Fuses ..........................................327
G
Garage door opener ..................134
Gas cap (see Fuel cap) ............396
Gas mileage
(see Fuel economy) .................400
Gauges .........................................17
H
Hazard flashers .........................326
Headlamps ...................................96
aiming ......................................102
autolamp system .......................97
bulb specifications ..................106
daytime running lights ...........101
flash to pass ............................101
high beam .................................98
replacing bulbs .......................107
Index
426
2010 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
