ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
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•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
In Canada, for uninterrupted Roadside Assistance coverage, you may
purchase extended coverage prior to your Basic Warranty’s Roadside
Assistance expiring. For more information and enrollment, contact
1–877–294–2582 or visit our website at www.ford.ca.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in theCustomer Information Guidein the glove compartment.
U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside
Assistance, call 1-800-241-3673.
Canadian customers who require roadside assistance, call
1-800-665-2006.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford, Mercury and Lincoln vehicle customers call
1-800-241-3673. Customers will be asked to submit their original
receipts.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
HAZARD FLASHER CONTROL
The hazard flasher control is located
on the instrument panel by the
radio. The hazard flashers will
operate when the ignition is in any
position or if the key is not in the
ignition.
Press in the flasher control and all front and rear direction signals will
flash. Press the flasher control again to turn them off. Use it when your
vehicle is disabled and is creating a safety hazard for other motorists.
Note:With extended use, the flasher may run down your battery.
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Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
8 10A Low beam headlamps (right)
9 15A Interior lights, Cargo lamps
10 15A Backlighting, Puddle lamps
11 10A All wheel drive (AWD)
12 7.5A Intelligent access (IA)
13 5A Memory switches, IA receiver,
Exterior mirror switch, Steering
column position switch, Driver
seat module, Driver door module,
Keypad
14 10A Power liftgate module, SYNC;
Rear entertainment
15 10A Climate control, Electronic finish
panel
16 15A Navigation display, ALM, Auxiliary
climate control
17 20A All power lock motor feeds,
Liftgate release
18 20A Amplifier
19 25A Amplifier
20 15A Data link connector, 2nd row
power fold seat motors
21 15A Fog lamps
22 15A Park lamps, License plate lamps,
Illuminated liftgate applique
23 15A High beam headlamps, Auto high
beam relay, Fog lamp deactivation
relay
24 20A Horn
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SERVICE RECOMMENDATIONS
To help you service your vehicle, we providescheduled maintenance
informationwhich makes tracking routine service easy.
If your vehicle requires professional service, your authorized dealer can
provide the necessary parts and service. Check yourWarranty
Guide/Customer Information Guideto find out which parts and
services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraftparts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other burning material (such as cigarettes)
away from the battery and all fuel related parts.
Working with the engine off
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
WARNING:To reduce the risk of vehicle damage and/or
personal burn injuries, do not start your engine with the air
cleaner removed and do not remove it while the engine is running.
Maintenance and Specifications
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Readiness for Inspection/Maintenance (I/M) testing
Some state/provincial and local governments may have
Inspection/Maintenance (I/M) programs to inspect the emission control
equipment on your vehicle. Failure to pass this inspection could prevent
you from getting a vehicle registration. Your vehicle may not pass the I/M
test if the service engine soon
indicator is on or not working
properly (bulb is burned out), or if the OBD-II system has determined
that some of the emission control systems have not been properly
checked. In this case, the vehicle is considered not ready for I/M testing.
If the service engine soon
indicator is on or the bulb does not
work, the vehicle may need to be serviced. Refer to the On board
diagnostics (OBD-II) description in this chapter.
If the vehicle’s engine or transmission has just been serviced, or the
battery has recently run down or been replaced, the OBD-II system may
indicate that the vehicle is not ready for I/M testing. To determine if the
vehicle is ready for I/M testing, turn the ignition key to the on position
for 15 seconds without cranking the engine. If the service engine
soon
indicator blinks eight times, it means that the vehicle is not
ready for I/M testing; if the service engine soon
indicator stays on
solid, it means that the vehicle is ready for I/M testing.
The OBD-II system is designed to check the emission control system
during normal driving. A complete check may take several days. If the
vehicle is not ready for I/M testing, the following driving cycle consisting
of mixed city and highway driving may be performed:
15 minutes of steady driving on an expressway/highway followed by
20 minutes of stop-and-go driving with at least four 30-second idle
periods.
Allow the vehicle to sit for at least eight hours without starting the
engine. Then, start the engine and complete the above driving cycle. The
engine must warm up to its normal operating temperature. Once started,
do not turn off the engine until the above driving cycle is complete. If
the vehicle is still not ready for I/M testing, the above driving cycle will
have to be repeated.
Maintenance and Specifications
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E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................353
running out of fuel .........353, 399
Emission control system ..........404
Engine ........................................415
cleaning ...................................370
coolant .....................................388
fail-safe cooling .......................393
idle speed control ...................385
lubrication specifications .......412
refill capacities ........................412
service points ..................378–379
Engine block heater .................284
Engine oil ..................................382
change oil soon warning,
message center .......................382
checking and adding ..............382
dipstick ....................................382
filter, specifications ........384, 411
recommendations ...................384
refill capacities ........................412
specifications ..........................412
Event data recording ....................7
Exhaust fumes ..........................283
F
Fail safe cooling ........................393
Family entertainment system ....67
Fleet MyKey programming ......167
Fluid capacities .........................412
Fog lamps ....................................98
Four-Wheel Drive vehicles
driving off road .......................319
Freezer ......................................113Fuel ............................................394
calculating fuel
economy ............................20, 400
cap ...........................................396
capacity ...................................412
choosing the right fuel ...........397
comparisons with EPA fuel
economy estimates .................403
detergent in fuel .....................399
filler funnel .............................399
filling your vehicle with
fuel ...........................394, 396, 401
filter, specifications ........394, 411
fuel pump shut-off ..................327
improving fuel economy ........400
octane rating ...................398, 415
quality ......................................398
running out of fuel .........353, 399
safety information relating
to automotive fuels ................394
Fuses ..........................................327
G
Garage door opener ..................134
Gas cap (see Fuel cap) ............396
Gas mileage
(see Fuel economy) .................400
Gauges .........................................17
H
Hazard flashers .........................326
Headlamps ...................................96
aiming ......................................102
autolamp system .......................97
bulb specifications ..................106
daytime running lights ...........101
flash to pass ............................101
high beam .................................98
replacing bulbs .......................107
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turning on and off ....................96
Heating
heating and air conditioning
system .......................................89
Home screen ...............................35
Homelink wireless control
system ........................................135
Hood ..........................................377
I
Ignition ...............................279, 415
Illuminated visor mirror ...........111
Infant seats
(see Safety seats) .....................230
Inspection/maintenance (I/M)
testing ........................................406
Instrument panel
cleaning ...................................372
cluster ........................................12
lighting up panel and
interior .....................................102
Intelligent Access Key ..............150
Intelligent Access with push
button start ...............................157
J
Jack ............................................336
positioning ...............................336
storage .....................................336
Jukebox features .........................46
Jump-starting your vehicle ......353
K
Keyless entry system
autolock ...................................152keypad .....................................163
locking and unlocking doors ..164
programming entry code .......163
Keys ...........................................166
positions of the ignition .........279
L
Lamps
autolamp system .......................97
bulb replacement
specifications chart ................106
daytime running light .............101
fog lamps ...................................98
headlamps .................................96
headlamps, flash to pass ........101
instrument panel, dimming ...102
interior lamps .................104, 107
replacing bulbs .......................107
LATCH anchors .........................234
Liftgate ..............................144, 158
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........286
Load limits .................................267
Loading pictures .........................36
Locks
autolock ...................................152
childproof ................................155
doors ........................................151
Lubricant specifications ...........412
Lug nuts ....................................352
M
Message center .....................18–19
english/metric button ...............24
system check button ................24
warning messages .....................24
Mirrors ...............................119–120
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automatic dimming rearview
mirror ......................................120
fold away .................................121
heated ................................89, 121
programmable memory ..........159
side view mirrors (power) .....120
Mobile media system ..................32
Moon roof ..................................133
Motorcraftparts ..............374, 411
MyKey ........................................167
N
Navigation system .......................88
O
Octane rating ............................398
Oil (see Engine oil) ..................382
Overdrive ...................................295
P
Parental MyKey
programming .............................167
Park Assist ................................305
Parking brake ............................286
Parts
(see Motorcraftparts) ...........411
Passenger Occupant
Classification Sensor .................199
Pedals (see Power adjustable
foot pedals) ...............................121
Playing a DVD in the system .....45
Power adjustable foot
pedals .................................121–122Power distribution box
(see Fuses) ...............................332
Power door locks ......................151
Power liftgate ............................144
Power mirrors ...........................120
Power point ...............................114
Power steering ..........................293
fluid, checking and adding ....407
fluid, refill capacity ................412
fluid, specifications .................412
Power Windows .........................117
Push button start system .........281
R
Radio ............................................32
Rear heated seats .....................193
Rear heated/cooled seats .........193
Rear seat entertainment
system ..........................................67
Rear view camera display ..........37
Rear-view camera system .........301
Recommendations for
attaching safety restraints for
children ......................................228
Refrigerator ...............................113
Relays ........................................327
Remote entry system .......156–157
illuminated entry ............161–162
locking/unlocking doors .........158
opening the trunk ...................158
panic alarm .............................159
replacement/additional
transmitters .............................161
replacing the batteries ...........160
Reverse sensing system ...........299
Index
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