SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 491
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
496 IF YOU NEED CONSUMER ASSISTANCE
About Your Brakes....................... 327
ABS (Anti-Lock Brake System) ............329,332
Adding Engine Coolant (Antifreeze) .......... 437
Adding Fuel ........................... 378
Additives, Fuel ......................... 375
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 427
Air Conditioner Maintenance ............... 429
Air Conditioning ........................ 281
Air Conditioning Controls ................. 281
Air Conditioning Filter .................293,430
Air Conditioning, Operating Tips ............ 294
Air Conditioning Refrigerant .............429,430
Air Conditioning System .............281,285,429
Air Filter .............................. 427
Air Pressure, Tires ....................... 353
Airbag ................................ 56
Airbag Deployment ....................... 70
Airbag Light ....................... 73,87,222
Airbag Maintenance ....................... 72 Airbag, Window (Side Curtain)
............... 60
Alarm, Panic ............................ 24
Alarm (Security Alarm) .................17,222
Alarm System (Security Alarm) ............... 17
Alterations/Modifications, Vehicle ............. 8
Antenna, Satellite Radio ................... 275
Antifreeze (Engine Coolant) ...........436,437,465
Disposal ............................ 439
Anti-Lock Brake System (ABS) ............329,332
Anti-Lock Warning Light .................. 213
Anti-Theft Security Alarm (Theft Alarm) ........ 17
Anti-Theft System ....................... 222
Appearance Care ........................ 448
Arming Theft System (Security Alarm) ......... 17
Assist, Hill Start ........................ 334
Assistance Towing ....................... 112
Auto Down Power Windows ................ 35
Auto Unlock, Doors ....................... 31
Automatic Dimming Mirror ................. 94
500 INDEX
Coin Holder........................... 192
Cold Weather Operation ................... 300
Command-Trac Operation .................. 309
Compact Disc (CD) Maintenance ............. 280
Compact Spare Tire ...................... 355
Compass .............................. 229
Compass Calibration ..................... 229
Compass Variance ....................... 230
Computer, Trip/Travel .................... 227
Console .............................. 192
Console, Floor .......................... 192
Contract, Service ........................ 493
Coolant Pressure Cap (Radiator Cap) .......... 438
Cooling System ......................... 435
Adding Coolant (Antifreeze) .............. 437
Coolant Capacity ...................... 465
Coolant Level ...................... 435,439
Disposal of Used Coolant ................ 439
Drain, Flush, and Refill .................. 436 Inspection
........................... 439
Points to Remember .................... 440
Pressure Cap ......................... 438
Selection of Coolant (Antifreeze) ......436,465,466
Corrosion Protection ..................... 448
Cruise Light ........................... 220
Cupholders ............................ 191
Customer Assistance ..................... 491
Daytime Running Lights ................... 151
Dealer Service .......................... 423
Defroster, Rear Window ................... 200
Defroster, Windshield ................87,283,289
Delay (Intermittent) Wipers ................. 156
Diagnostic System, Onboard ................ 420
Dimmer Switch, Headlight ................. 153
Dipsticks Oil (Engine) .......................... 424
Power Steering ........................ 327
10
INDEX 503
DisposalAntifreeze (Engine Coolant) ............... 439
Engine Oil ........................... 426
Door Locks ............................. 28
Door Locks, Automatic .................... 30
Door Opener, Garage ..................... 173
Driving ............................... 321
Off-Pavement ......................... 321
Off-Road ............................ 321
On Hills ............................ 321
Through Flowing, Rising, or Shallow Standing
Water .............................. 321
When to Use Low Range ................. 321
Electric Remote Mirrors .................... 96
Electrical Outlet, Auxiliary (Power Outlet) ...... 189
Electrical Power Outlets ................... 189
Electronic Brake Control System ............. 331
Anti-Lock Brake System ................. 332 Brake Assist System
.................... 333
Electronic Roll Mitigation ................ 334
Electronic Stability Program ............... 339
Traction Control System ................. 332
Electronic Roll Mitigation (ERM) ............. 334
Electronic Speed Control (Cruise Control) ...... 160
Electronic Stability Program (ESP) ............ 339
Electronic Vehicle Information Center (EVIC) .... 223
Emergency, In Case of Hazard Warning Flasher ................. 404
Jacking ............................. 405
Jump Starting ......................... 412
Overheating .......................... 404
Towing ............................. 414
Emission Control System Maintenance ......421,470
Engine ............................... 419
Air Cleaner .......................... 427
Block Heater ......................... 301
Break-In Recommendations ................ 85
504 INDEX
Tank Capacity........................ 465
Fuses ................................ 454
Garage Door Opener (HomeLink) ........... 173
Gas Cap (Fuel Filler Cap) ............378,379,420
Gas Gauge (Fuel Gauge) ................... 208
Gasoline, Clean Air ...................... 373
Gasoline (Fuel) ......................... 373
Gasoline, Reformulated ................... 373
Gauges Coolant Temperature ................... 215
Fuel ............................... 208
Odometer ........................... 218
Speedometer ......................... 211
Tachometer .......................... 214
Gear Ranges ........................... 305
General Information ...............17,26,126,372
General Maintenance ..................... 423
Glass Cleaning .......................... 453 Gross Axle Weight Rating
...............380,383
Gross Vehicle Weight Rating .............380,382
GVWR ............................... 380
Hands-Free Phone (uconnect) ............... 98
Hazard Driving Through Flowing, Rising, or Shallow
Standing Water ........................ 321
Hazard Warning Flasher ................... 404
Head Restraints ......................... 136
Head Rests ............................ 136
Headlights .......................... 148,149
Automatic ........................... 149
Bulb Replacement ...................... 461
Cleaning ............................ 452
Delay .............................. 150
High Beam/Low Beam Select Switch ........ 153
Lights On Reminder .................... 151
On With Wipers .................... 150,159
10
INDEX 507
Loading Vehicle......................... 380
Tires ............................... 348
Locks ................................. 28
Auto Unlock .......................... 31
Automatic Door ........................ 30
Child Protection ........................ 32
Door ................................ 28
Power Door ........................... 30
Low Tire Pressure System .................. 363
Lower Anchors and Tether for CHildren
(LATCH) ............................ 79,80
Lubrication, Body ....................... 431
Luggage Carrier ......................... 201
Lumbar Support ........................ 134
Maintenance Free Battery .................. 428
Maintenance, General ..................... 423
Maintenance Procedures ................... 423
Maintenance Schedule .................... 470 Maintenance, Sunroof
..................... 182
Malfunction Indicator Light
(Check Engine) ....................... 210,421
Manual, Service ......................... 495
Manual Transmission Lubricant Selection ..................... 467
Marker Lights, Side ...................... 462
Master Cylinder (Brakes) .................. 441
Memory Feature (Memory Seat) ............. 142
Memory Seat ........................... 142
Memory Seats and Radio .................. 142
Methanol ............................. 374
Mini-Trip Computer ...................... 227
Mirrors ................................ 94
Automatic Dimming ..................... 94
Electric Powered ....................... 96
Electric Remote ........................ 96
Heated .............................. 97
Outside .............................. 95
10
INDEX 511
Safety Checks Outside Vehicle............... 88
Safety Defects, Reporting .................. 494
Safety, Exhaust Gas ....................... 86
Safety Information, Tire ................... 343
Safety Tips ............................. 85
Satellite Radio Antenna ................... 275
Satellite Radio (uconnect studios)........... 273
Schedule, Maintenance .................... 470
Seat Belt Maintenance .................... 453
Seat Belt Reminder ....................... 53
Seat Belts ............................ 42,87
Adjustable Upper Shoulder Anchorage ........ 47
And Pregnant Women ................... 55
Child Restraint ....................... 75,83
Extender ............................. 56
Front Seat ............................ 42
Inspection ............................ 87
Pretensioners .......................... 49
Reminder ............................ 221 Shoulder Belt Anchorage
................. 47
Untwisting Procedure .................... 48
Seats ................................. 131
Adjustment .......................... 131
Easy Entry ........................... 145
Head Restraints ....................... 136
Heated ............................. 138
Height Adjustment ..................... 135
Lumbar Support ....................... 134
Memory ............................ 142
Power .............................. 135
Rear Folding ......................... 139
Reclining ............................ 133
Seatback Release ....................... 139
Tilting .............................. 135
Security Alarm (Theft Alarm) .............17,222
Selection of Coolant (Antifreeze) ..........436,466
Selection of Oil ......................... 425
Selec-Trac Operation ...................... 315
10
INDEX 515