2010 INFINITI QX56 air condition

SQUEAK AND RATTLE TROUBLE DIAGNOSESSE-39
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SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000005147400
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interv iew to document the facts and conditions when the noise occurs and any
customer's comments; refer to SE-43, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed descr iption or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
• Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
• Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow mo vement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
• Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contac t/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
• Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/someti mes repeating/often brought on by driver action.
• Tick—(Like a clock second hand) Tick characteristics include gentle contacting of li ght materials/loose components/can be caused by driver
action or road conditions.
• Thump—(Heavy, muffled knock noise) Thump characteristics include softer k nock/dead sound often brought on by activity.
• Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge as acceptable may be very irritating to the customer.
• Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or lo cation of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
SBT842
Revision: April 20092010 QX56

SE-40
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the v ehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, chec k ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follo w the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area.To help pinpoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear: J-39565 and mechanic's stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
• removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, resulting in the creation of new noise.
• tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks. Refer to SE-41, "
Generic Squeak and Rattle Troubleshooting" .
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loos ening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane tape. A NISSAN Squeak and Rattle Kit (J-43980) is av ailable through your authorized NISSAN Parts Depart-
ment.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94× 5.31 in)/76884-71L01: 60 ×85 mm (2.36 ×3.35 in)/76884-71L02: 15 ×25
mm (0.59× 0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 ×50 mm (1.97 ×1.97 in)/73982-50Y00: 10 mm (0.39 in) thick,
50× 50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97 in)
FELT CLOTH TAPE
Used to insulate where movemen t does not occur. Ideal for instrument panel applications.
68370-4B000: 15 ×25 mm (0.59× 0.98 in) pad/68239-13E00: 5 mm (0.20 in ) wide tape roll. The following
materials not found in the kit can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for inst rument panel applications.
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SQUEAK AND RATTLE TROUBLE DIAGNOSESSE-41
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SILICONE GREASE
Used instead of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingINFOID:0000000005147401
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noi se. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or ra ttle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the ar eas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
2. Trunk lid striker out of adjustment
3. The trunk lid torsion bars knocking together
4. A loose license plate or bracket
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SE-42
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Most of these incidents can be repaired by adjusting, securing or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING
Noises in the sunroof/headlining area c an often be traced to one of the following:
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sun visor shaft shaking in the holder
3. Front or rear windshield touching headliner and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
OVERHEAD CONSOLE (FRONT AND REAR)
Overhead console noises are often caused by the c onsole panel clips not being engaged correctly. Most of
these incidents are repaired by pushing up on the c onsole at the clip locations until the clips engage.
In addition look for:
1. Loose harness or harness connectors.
2. Front console map/reading lamp lense loose.
3. Loose screws at console attachment points.
SEATS
When isolating seat noise it's important to note the pos ition the seat is in and the load placed on the seat when
the noise is present. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Cause of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of thes e incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component mounted to the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator mounting pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the \
vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
Revision: April 20092010 QX56

DIAGNOSIS AND REPAIR WORKFLOWSEC-5
< BASIC INSPECTION > [WITH INTELLIGENT KEY SYSTEM]
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1.GET INFORMATION FOR SYMPTOM
Get the detailed information from the customer about the symptom (the condition and the environment when
the incident/malfunction occurred).
>> GO TO 2
2.CHECK DTC
1. Check DTC for Intelligent Key unit and BCM.
2. Perform the following procedure if DTC is displayed.
- Erase DTC.
- Study the relationship between the cause detected by DTC and the symptom described by the customer.
3. Check related service bulletins for information.
Is any symptom described and any DTC detected?
Symptom is described, DTC is displayed>>GO TO 3
Symptom is described, DTC is not displayed>>GO TO 4
Symptom is not described, DTC is displayed>>GO TO 5
3.CONFIRM THE SYMPTOM
Confirm the symptom described by the customer.
Connect CONSULT-III to the vehicle in “DATA MO NITOR” mode and check real-time diagnosis results.
Verify relation between the symptom and t he condition when the symptom is detected.
>> GO TO 5
4.CONFIRM THE SYMPTOM
Confirm the symptom described by the customer.
Connect CONSULT-III to the vehicle in “DATA MO NITOR” mode and check real-time diagnosis results.
Verify relation between the symptom and t he condition when the symptom is detected.
>> GO TO 6
5.PERFORM DTC CONFIRMATION PROCEDURE
Perform DTC Confirmation Procedure for the display ed DTC, and then check that DTC is detected again.
If two or more DTCs are detected, refer to SEC-105, "
DTCInspectionPriorityChart" (Intelligent Key unit),
SEC-88, "
DTCInspectionPriorityChart" (BCM) and determine trouble diagnosis order.
Is DTC detected?
YES >> GO TO 8
NO >> Refer to GI-38, "
Intermittent Incident".
6.PERFORM BASIC INSPECTION
Perform Basic Inspection. Refer to SEC-7, "
Basic Inspection".
>> GO TO 7
7.DETECT MALFUNCTIONING SY STEM BY SYMPTOM TABLE
Detect malfunctioning system according to Sympto m Table based on the confirmed symptom in step 4.
>> GO TO 8
8.DETECT MALFUNCTIONING PA RT BY DIAGNOSTIC PROCEDURE
Inspect according to Diagnostic Procedure of the system.
NOTE:
The Diagnostic Procedure is described based on open circuit inspection. A short circuit inspection is also
required for the circuit check in the Diagnostic Procedure.
>> GO TO 9
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DIAGNOSIS SYSTEM (BCM)SEC-21
< FUNCTION DIAGNOSIS > [WITH INTELLIGENT KEY SYSTEM]
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DIAGNOSIS SYSTEM (BCM)
COMMON ITEM
COMMON ITEM : CONSULT-III Fu nction (BCM - COMMON ITEM)INFOID:0000000005281884
APPLICATION ITEM
CONSULT-III performs the following functions via CAN communication with BCM.
SYSTEM APPLICATION
BCM can perform the following functions for each system.
NOTE:
It can perform the diagnosis modes except the following for all sub system selection items.
IMMU
Diagnosis mode Function Description
WORK SUPPORT Changes the setting for each system function.
SELF-DIAG RESULTS Displays the diagnosis results judged by BCM. Refer to BCS-54, "
DTCIndex".
CAN DIAG SUPPORT MNTR Monitors the reception status of CAN communication viewed from BCM.
DATA MONITOR The BCM input/output signals are displayed.
ACTIVE TEST The signals used to activate each device are forcibly supplied from BCM.
ECU IDENTIFICATION The BCM pa rt number is displayed.
CONFIGURATION • Enables to read and save the vehicle specification.
• Enables to write the vehicle specification when replacing BCM.
System
Sub system selection item Diagnosis mode
WORK SUPPORT DATA MONITOR ACTIVE TEST
BCM BCM ×
Door lock DOOR LOCK ×××
Rear window defogger REAR DEFOGGER ×
Warning chime BUZZER ××
Interior room lamp timer INT LAMP ×××
Remote keyless entry system MULTI REMOTE ENT ××
Exterior lamp HEAD LAMP ×××
Wiper and washer WIPER ×××
Turn signal and hazard warning lamps FLASHER ××
Air conditioner AIR CONDITONER ×
Intelligent Key system INTELLIGENT KEY ×
Combination switch COMB SW ×
Immobilizer IMMU ××
Interior room lamp battery saver BATTERY SAVER ×××
Back door open TRUNK ××
RAP (retained accessory power) RETAINED PWR ×××
Signal buffer system SIGNAL BUFFER ××
TPMS (tire pressure monitoring sys-
tem) AIR PRESSURE MONITOR
×××
Vehicle security system THEFT ALM ×××
Panic alarm system PANIC ALARM ×
Revision: April 20092010 QX56

SEC-28
< COMPONENT DIAGNOSIS >[WITH INTELLIGENT KEY SYSTEM]
B2013 ID DISCORD I-KEY-STRG
B2013 ID DISCORD I-KEY-STRG
DescriptionINFOID:0000000005147090
Intelligent Key unit performs the ID verification with the
steering lock solenoid and releases the steering lock if
both Intelligent Key unit and steering lock solenoid ID are same. Intelligent Key unit starts the communication
with the steering lock solenoid when Intelligent Key is carried into the vehicle and the ignition knob switch is
pressed.
DTC LogicINFOID:0000000005147091
DTC DETECTION LOGIC
DTC CONFIRMATION PROCEDURE
1.PERFORM DTC CONFIRMATION PROCEDURE
1. Press the ignition knob switch.
2. Check “Self diagnostic result” with CONSULT-III.
Is DTC detected?
YES >> Refer to SEC-28, "Diagnosis Procedure".
NO >> Inspection End.
Diagnosis ProcedureINFOID:0000000005147092
Regarding Wiring Diagram information, refer to SEC-94, "Wiring Diagram - INTELLIGENT KEY SYSTEM/
ENGINE START FUNCTION -".
1.PERFORM INITIALIZATION
Perform initialization with CONSULT-III. Re-register all mechanical keys.
For initialization and registration of mechanical key. Refer to “CONSULT-III Operation Manual”.
Can the system be initialized and can steering lo ck be released with re-registered mechanical key?
YES >> Steering lock solenoid was unregistered.
NO >> GO TO 2
2.CHECK STEERING LOCK SOLENOID POWER SUPPLY-1
1. Turn ignition switch OFF.
2. Disconnect steering lock solenoid connector.
3. Check voltage between steering lock solenoid harness connec- tor and ground.
Is the inspection result normal?
YES >> GO TO 3
NO >> Repair or replace harness.
DTC No. Trouble diagnosis
name DTC detecting condition
Possible cause
B2013 STRG COMM 1 The ID verification results between Intelligent Key
unit and steering control unit are NG. The registra-
tion is necessary.
Steering lock solenoid
Te r m i n a l s
Voltage (V)(Approx.)
(+)
(–)
Steering lock solenoid con-
nector Te r m i n a l
M15 1Ground Battery voltage
WIIA1202E
Revision: April 20092010 QX56

B2552 INTELLIGENT KEYSEC-39
< COMPONENT DIAGNOSIS > [WITH INTELLIGENT KEY SYSTEM]
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B2552 INTELLIGENT KEY
DescriptionINFOID:0000000005147108
Intelligent key unit performs engine start operation and steering lock control by crosschecking ID with the Intel-
ligent key.
DTC LogicINFOID:0000000005147109
DTC DETECTION LOGIC
DTC CONFIRMATION PROCEDURE
1.PERFORM DTC CONFIRMATION PROCEDURE
1. Turn ignition switch ON.
2. Check “Self diagnostic result” with CONSULT-III.
Is DTC detected?
YES >> Refer to SEC-39, "Diagnosis Procedure".
NO >> Inspection End.
Diagnosis ProcedureINFOID:0000000005147110
1.REPLACE INTELLIGENT KEY UNIT
1. Replace Intelligent Key unit. Refer to SEC-120, "
Removal and Installation".
2. Perform initialization with CONSULT- III. Re-register all mechanical keys. Refer to “CONSULT-III Opera-
tion Manual”.
3. Start the engine.
Does the engine start?
YES >> Inspection End.
NO >> Perform “DTC confirmation procedure”. Refer to SEC-39, "
DTC Logic".
Special Repair RequirementINFOID:0000000005147111
1.REQUIRED WORK WHEN REPLACING INTELLIGENT KEY UNIT
Initialize control unit. Refer to CONSULT-III Operation Manual.
>> Inspection End.
DTC No. Trouble diagnosis
name DTC detecting condition
Possible cause
B2552 INTELLIGENT KEY
UNIT Malfunction is detected inside Intelligent
key unit.
Intelligent Key unit
Revision: April 20092010 QX56