2010 GMC YUKON ESP

Temperature–A, B, C
The temperature grades are A (the highest), B,
and C, representing the tire's resistance to the
generation of heat and its ability to dissipate heat
when tested under controlled conditions on a
specified indoor laboratory test wheel. Sustained
high temperature can cause the material of the
tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire
failure. The grade C corresponds to a level of
performance which all passenger car tires must
meet under the Federal Motor Safety Standard
No. 109. Grades B and A represent higher levels
of performance on the laboratory test wheel than
the minimum required by law. Warning: The
temperature grade for this tire is established for a
tire that is properly inflated and not overloaded.
Excessive speed, underinflation, or excessive
loading, either separately or in combination, can
cause heat buildup and possible tire failure.
Wheel Alignment and Tire Balance
The tires and wheels on your vehicle were aligned and
balanced carefully at the factory to give you the longest
tire life and best overall performance. Adjustments
to wheel alignment and tire balancing will not be
necessary on a regular basis. However, if you notice
unusual tire wear or your vehicle pulling to one side
or the other, the alignment might need to be checked.
If you notice your vehicle vibrating when driving on a
smooth road, the tires and wheels might need to be
rebalanced. See your dealer for proper diagnosis.
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Notice:If your vehicle has P265/70R17 size tires,
use tire chains only where legal and only when you
must. Use chains that are the proper size for your
vehicle's tires. Install them on the rear tires only.
Do not use chains on the front tires.
Tighten them as tightly as possible with the ends
securely fastened. Drive slowly and follow the chain
manufacturer's instructions. If you can hear the
chains contacting your vehicle, stop and retighten
them. If the contact continues, slow down until it
stops. Driving too fast or spinning the wheels with
chains on will damage your vehicle.
If a Tire Goes Flat
It is unusual for a tire to blowout while you are driving,
especially if you maintain your vehicle's tires properly.
If air goes out of a tire, it is much more likely to leak out
slowly. But if you should ever have a blowout, here are
a few tips about what to expect and what to do:
If a front tire fails, the flat tire creates a drag that pulls
the vehicle toward that side. Take your foot off the
accelerator pedal and grip the steering wheel firmly.
Steer to maintain lane position, and then gently brake
to a stop well out of the traffic lane. A rear blowout, particularly on a curve, acts much like a
skid and may require the same correction you would
use in a skid. In any rear blowout remove your foot from
the accelerator pedal. Get the vehicle under control by
steering the way you want the vehicle to go. It may be
very bumpy and noisy, but you can still steer. Gently
brake to a stop, well off the road if possible.
{WARNING:
Lifting a vehicle and getting under it to do
maintenance or repairs is dangerous without
the appropriate safety equipment and training.
If a jack is provided with the vehicle, it is designed
only for changing a flat tire. If it is used for
anything else, you or others could be badly
injured or killed if the vehicle slips off the jack.
If a jack is provided with the vehicle, only use it
for changing a flat tire.
If a tire goes flat, the next part shows how to use the
jacking equipment to change a flat tire safely.
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Maintenance Schedule
Introduction
Notice:Maintenance intervals, checks, inspections,
recommended fluids, and lubricants are necessary
to keep this vehicle in good working condition.
Damage caused by failure to follow scheduled
maintenance might not be covered by the vehicle
warranty.
As the vehicle owner, you are responsible for the
scheduled maintenance in this section. We recommend
having your dealer perform these services. Proper
vehicle maintenance helps to keep the vehicle in good
working condition, improves fuel economy, and reduces
vehicle emissions for better air quality.
Because of all the different ways people use vehicles,
maintenance needs vary. The vehicle might need
more frequent checks and services. Please read the
information under Scheduled Maintenance. To keep
the vehicle in good condition, see your dealer. The maintenance schedule is for vehicles that:
.carry passengers and cargo within recommended
limits on the Tire and Loading Information label.
See
Loading the Vehicle on page 5‑31.
.are driven on reasonable road surfaces within legal
driving limits.
.are driven off‐road in the recommended manner.
SeeOff-Road Driving on page 5‑12.
.use the recommended fuel. See Gasoline Octaneon page 6‑7.
{WARNING:
Performing maintenance work on a vehicle can be
dangerous. In trying to do some jobs, you can be
seriously injured. Do your own maintenance work
only if you have the required know-how and the
proper tools and equipment for the job. If you
have any doubt, see your dealer to have a
qualified technician do the work. See Doing Your
Own Service Work on page 6‑5.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO:
If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in
the U.S., call the GMC Consumer Relations Manager
at 1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, call General Motors of
Canada Customer Communication at 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument panel
and visible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting GMC, remember that your concern will
likely be resolved at a dealer's facility. That is why we
suggest following Step One first.
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Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
.Your name, home address, and home telephone
number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate number of the
vehicle
.Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/
100,000 miles (160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle
Limited Warranty. GMC and General Motors of Canada
Limited reserve the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.GMC and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often,
or the same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough
fuel for the vehicle to get to the nearest service
station.
.Lock‐Out Service: Service is provided to unlock
the vehicle if you are locked out. A remote unlock
may be available if you have OnStar
®. For security
reasons, the driver must present identification
before this service is given.
.Emergency Tow From a Public Road or
Highway: Tow to the nearest GMC dealer for
warranty service, or if the vehicle was in a crash
and cannot be driven. Assistance is also given
when the vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service is provided to
change a flat tire with the spare tire. The spare
tire, if equipped, must be in good condition and
properly inflated. It is the owner's responsibility
for the repair or replacement of the tire if it is not
covered by the warranty.
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.Battery Jump Start:Service is provided to jump
start a dead battery.
.Trip Routing Service: Detailed maps of North
America are provided when requested either with
the most direct route or the most scenic route.
Additional travel information is also available.
Allow three weeks for delivery.
.Trip Interruption Benefits and Assistance: If
your trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
5 years/100,000 miles (160 000 km) Powertrain
warranty period. Items considered are hotel,
meals, and rental car.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery: Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Routing Service: Limit of six requests
per year.
.Trip Interruption Benefits and Assistance:
Must be over 250 kilometres from where your
trip was started to qualify. General Motors of
Canada Limited requires pre-authorization,
original detailed receipts, and a copy of the repair
orders. Once authorization has been received, the
Roadside Assistance advisor will help you make
arrangements and explain how to receive payment.
.Alternative Service: If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer's
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement
of fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for a rental
vehicle that you obtain if your vehicle is kept for an
overnight warranty repair. Rental reimbursement will
be limited and must be supported by original receipts.This requires that you sign and complete a rental
agreement and meet state/provincial, local, and rental
vehicle provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for taxes,
levies, usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not
be available at every dealer. Please contact your dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
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.Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver's license number, vehicle license
plate, vehicle make, model and model year,
Vehicle Identification Number (VIN), insurance
company and policy number, and a general
description of the damage to the other vehicle.
.If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states/
provinces with“no fault”insurance laws, a report
may not be necessary. This is especially true if
there are no injuries and both vehicles are
driveable.
.Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer or a private
collision repair facility to fix the damage, make sure
you are comfortable with them. Remember, you
will have to feel comfortable with their work for a
long time.
.Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by
your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the
repair using aftermarket parts. Discuss this with your
repair professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine
GM parts, even if your insurance coverage does not
pay the full cost.
If another party's insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company's collision
policy repair limits, as you have no contractual limits
with that company. In such cases, you can have control
of the repair and parts choices as long as cost stays
within reasonable limits.
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