2010 GMC YUKON DENALI navigation

Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . .8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-12 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . .8-15
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Service Publications Ordering Information . . . . . 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . .8-18
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio Frequency Identification (RFID) . . . . . . . . . 8-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-19
8-1

GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM's defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.
OnStar®
If the vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:1. The device may not cause interference.
2. The device must accept any interference received, including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
8-19

Appearance Care (cont.)Washing Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . .6-102
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-101
Windshield, Backglass, and Wiper Blades . . . . . . .6-103
Wood Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-101
Ashtray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . .8-7
Audio System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-75 Audio Steering Wheel Controls . . . . . . . . . . . . . . . . . .4-132
Navigation/Radio System, see Navigation
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-135
Rear Seat (RSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-130
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-76
Theft-Deterrent Feature . . . . . . . . . . . . . . . . . . . . . . . . . .4-132
XM™ Satellite Radio Antenna System . . . . . . . . . . .4-136
Audio System(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-77
Automatic Headlamp System . . . . . . . . . . . . . . . . . . . . . . 4-13
Automatic Transmission Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-30
Autoride
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-41
Axle, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48
B
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41
Electric Power Management . . . . . . . . . . . . . . . . . . . . . . 4-15
Run-Down Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Belt Routing, Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Bench Seat, Split (60/40) . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Bluetooth
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110
Brake Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Pedal and Adjustable Throttle . . . . . . . . . . . . . . . . . . . . 3-28
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-38
Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Braking in Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Bucket Seats, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54 Fog Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-53
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-50
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-52
License Plate Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-54
Taillamps, Turn Signal, Stoplamps and
Back-up Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-53
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-74
i - 2

N
Navigation System, Privacy . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Navigation/Radio System, see NavigationManual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110
Net, Convenience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
O
Object Detection, Side Blind Zone Alert (SBZA) . . . 3-47
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Engine Oil Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18
Pressure Gage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
Older Children, Restraints . . . . . . . . . . . . . . . . . . . . . . . . . 2-49
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5
OnStar, Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
OnStar
®System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-25
Operation, Universal Home Remote System . . . . . . . 3-55
Outlet Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23 Outlets
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Outside Convex Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44
Power Foldaway Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Overheated Engine Protection Operating Mode . . . . 6-35
Owner Checks and Services . . . . . . . . . . . . . . . . . . . . . . . . .7-9
Owners, Canadian . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
P
Paint, Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-105
Park
Shifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Park Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Park Tilt Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-44
Parking Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Over Things That Burn . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
PASS-Key
®III+ Electronic Immobilizer . . . . . . . . . . . . . 3-22
PASS-Key®III+ Electronic Immobilizer
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . 4-29
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . . 2-85
i - 10

Passing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Perchlorate Materials Requirements, California . . . . . .6-4
PhoneBluetooth
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110
Power Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Electrical System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-107
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Lumbar Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Retained Accessory (RAP) . . . . . . . . . . . . . . . . . . . . . . . 3-26
Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Steering Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-36
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Power Assist Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . 2-47
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18 Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio Frequency Identification (RFID) . . . . . . . . . . . . 8-19
Program
Courtesy Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Programmable Automatic Door Locks . . . . . . . . . . . . . 3-10
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . .6-4
R
Radio Frequency Identification (RFID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-77
Radios Navigation/Radio System, see Navigation
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110
Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-135
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-76
Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-132
Rear Air Conditioning and Heating System and Electronic Climate Controls . . . . . . . . . . . . . . . . . . . . . . 4-24
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48 Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Rear Heated Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Rear Seat Audio (RSA) System . . . . . . . . . . . . . . . . . . 4-130
Rear Seat Entertainment System . . . . . . . . . . . . . . . . . 4-120 Rear Seat Audio (RSA) . . . . . . . . . . . . . . . . . . . . . . . . . .4-130
Rear Side Window Antenna . . . . . . . . . . . . . . . . . . . . . . 4-136
Rear Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-64
Rear Vision Camera (RVC) . . . . . . . . . . . . . . . . . . . . . . . . 3-50
Rear Window Washer/Wiper . . . . . . . . . . . . . . . . . . . . . . . . .4-7
i - 11