SYNC system hands free
control feature (if equipped)
Press VOICE briefly until the
voice icon appears on the display
to use the voice command feature.
You will hear a tone and LISTENING
will appear in the radio display.
Press and hold VOICE to exit voice
command.
Press to activate phone mode or
answer a phone call. Press and hold to end call or exit phone mode.
Press to scroll through various menus and selections. Press
OK to confirm your selection.
For further information on the SYNC system, refer to the SYNC
supplement.
Navigation system/SYNC hands
free control features (if
equipped)
Press VOICE briefly until the
voice icon appears on the
navigation display to use the voice
command feature.
Press to activate phone mode or
answer a phone call. Press and
hold to exit phone mode or end
call.
For further information on the Navigation system/SYNC system, refer to
the Navigation System and SYNC supplements.Driver Controls
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford, Lincoln, or Mercury dealer. While any authorized dealer handling
your vehicle line will provide warranty service, we recommend you
return to your selling authorized dealer who wants to ensure your
continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.genuineservice.com.
• U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Guides
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine AccessoriesCustomer Assistance
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• Service specials and promotions.
In Canada:
Mailing address (Ford vehicles)
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Mailing address (Lincoln vehicles)
Lincoln Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.lincolncanada.com
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
• Vehicle Identification Number (VIN)
• Your telephone number (home and business)
• The name of the authorized dealer and city where located
• The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states. Customer Assistance
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The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central America, the Caribbean, or the Middle East, contact the nearest
authorized dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected] Assistance
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Conditioning
Bottles of King Ranch Leather Conditioner are available at the King
Ranch Saddle Shop. Visit the Web site at www.krsaddleshop.com ,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King Ranch Leather Conditioner, use another premium
leather conditioner.
• Apply your first conditioning treatment within six months of taking
delivery of your vehicle. Condition twice yearly in order to replenish
lost oils and revitalize the aroma, suppleness and resilience of the
leather.
• Clean the surfaces using the steps outlined in the Cleaning section.
• Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth
• Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
Note: Use care when using a power washer to clean the driveline,
especially the driveshaft and interfacing components. The high-pressure
fluid could penetrate the sealed parts and cause damage.
FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS
Your authorized dealer has many quality products available to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials that meet or exceed rigid
specifications. For best results, use the following products or products of
equivalent quality:
Motorcraft Bug and Tar Remover (ZC-42)
Motorcraft Car Care Kit (ZC-26)
Motorcraft Custom Bright Metal Cleaner (ZC-15)
Motorcraft Custom Clear Coat Polish (ZC–8–A)
Motorcraft Detail Wash (ZC-3–A)
Motorcraft Dusting Cloth (ZC-24) Cleaning
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Lifestyle
Ash cup / smoker’s package
Bedliners and bedmats
Cargo organization and management
Towing mirrors
Trailer hitches, wiring harnesses and accessories
Peace of mind
Keyless entry keypad
Remote start
Vehicle security systems
Wheel locks
Not all accessories are available for all models.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
• When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification Label). Consult your authorized dealer for
specific weight information.
• The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by your authorized dealer.
• Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
• To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
• Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner may adversely affect
battery performance and durability. Accessories
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A
Accessory delay ........................126
Air cleaner filter ...............388–390
Air conditioning ........................102
Airbag supplemental restraint
system ........................................185
and child safety seats ............186
description ..............................185
disposal ....................................189
driver airbag ............................187
indicator light .........................189
operation .................................187
passenger airbag .....................187
passenger deactivation
switch ......................................190
Ambulance packages ....................7
Antifreeze (see Engine
coolant) .....................................365
Anti-lock brake system
(see Brakes) ......................269–270
Anti-theft system ..............159, 162
arming the system ..........160, 162
disarming a triggered
system .....................................163
triggering .................................163
Audio system
(see Radio) ......................42, 44, 51
Automatic transmission ............275
driving an automatic
overdrive .................................275
fluid, adding ............................384
fluid, checking ........................384
fluid, refill capacities ..............391
Auxiliary Input Jack ...................58
Auxiliary power point ...............123
Axle
refill capacities ........................391 B
Battery .......................................363
acid, treating emergencies .....363
jumping a disabled battery ....331
maintenance-free ....................363
replacement, specifications ...390
servicing ..................................363
Bed extender ............................145
Belt-Minder .............................181
Booster seats .............................212
Brakes ........................................269
anti-lock ...........................269–270
anti-lock brake system (ABS)
warning light ...........................270
fluid, checking and adding ....383
fluid, refill capacities ..............391
parking ....................................270
shift interlock ..........................274
trailer .......................................256
Bulbs ..........................................113
C
Capacities for refilling fluids ....391
Cassette tape player ...................42
Cell phone use ............................10
Child safety seats ......................199
attaching with tether
straps .......................................207
in front seat ............200, 203, 206
in rear seat ......200, 203, 206–207
LATCH .....................................207
Child safety seats - booster
seats ...........................................212
Cleaning your vehicle
engine compartment ..............347
instrument panel ............349–350
interior .....................................351 Index
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