ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
Roadside Emergencies
224
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Owners Guide, 1st Printing
USA(fus)
Event data recording ....................8
Exhaust fumes ..........................195
F
Fail safe cooling ........................281
Flexible Fuel Vehicle (FFV) ....283
Fluid capacities .........................306
Four-Wheel Drive vehicles
preparing to drive your
vehicle .....................................205
Fuel ............................................283
calculating fuel
economy ............................24, 290
cap ...........................................286
capacity ...................................306
choosing the right fuel ...........288
comparisons with EPA fuel
economy estimates .................292
detergent in fuel .....................288
filling your vehicle with
fuel ...........................283, 286, 290
filter, specifications ........283, 305
fuel pump shut-off switch .....226
improving fuel economy ........290
octane rating ...................288, 310
quality ......................................289
running out of fuel .................289
safety information relating to
automotive fuels .....................283
Fuel - flex fuel vehicle
(FFV) .................................283, 288
Fuses ..........................................228
G
Gas cap (see Fuel cap) ............286
Gas mileage (see Fuel
economy) ...................................290
Gauges .........................................19H
Hazard flashers .........................225
Head restraints ...........................85
Headlamps ...................................50
aiming ........................................53
bulb specifications ....................56
daytime running lights .............50
flash to pass ..............................51
high beam .................................50
replacing bulbs .........................57
turning on and off ....................50
Heating
heater only system .............47, 49
heating and air conditioning
system .......................................48
Hood ..........................................268
I
Ignition ...............................192, 310
Illuminated visor mirror .............63
Infant seats
(see Safety seats) .....................117
Inspection/maintenance (I/M)
testing ........................................295
Instrument panel
cleaning ...................................264
cluster ........................................14
lighting up panel and
interior .......................................51
J
Jack ............................................236
positioning ...............................236
storage .....................................236
Jump-starting your vehicle ......245
Index
321
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Owners Guide, 1st Printing
USA(fus)
