2010 CHEVROLET TRAVERSE emergency towing

In Brief 1-23
Roadside Assistance
Program
Roadside Assistance
U.S.:1-800-CHEV-USA
(1-800-243-8872) TTY Users:
1-888-889-2438 Canada:
1-800-268-6800
As the owner of a new Chevrolet,
you are automatically enrolled in the
Chevrolet Roadside Assistance
program. This program provides
technically trained advisors who are
available 24 hours a day, 365 days
a year, minor repair information or
towing arrangements.
Roadside Assistance and OnStar
If you have a current OnStar
subscription, press the OnStar
button and the current GPS location
will be sent to an OnStar Advisor
who will assess your problem,
contact Roadside Assistance, and
relay exact location to get you the
help you need. Chevrolet Owner Center
The Chevrolet Owner Center is a
complimentary service that includes
online service reminders, vehicle
maintenance tips, online owner
manual, special privileges
and more.
Sign up today at:
www.gmownercenter.com/
chevrolet.
OnStar®
OnStar®uses several innovative
technologies and live advisors to
provide a wide range of safety,
security, navigation, diagnostics,
and calling services. Automatic Crash Response
In a crash, built in sensors can
automatically alert an OnStar
advisor who is immediately
connected to the vehicle to see if
you need help.
How OnStar Service Works
Q:
This blue button connects you
to a specially trained OnStar advisor
to verify your account information
and to answer questions.
]: Push this red emergency
button to get priority help from
specially trained OnStar emergency
advisors.
X: Push this button for hands‐free,
voice‐activated calling and to give
voice commands for turn‐by‐turn
navigation.

9-28 Driving and Operating
Parking Brake
To set the parking brake, hold the
regular brake pedal down, then
push the parking brake pedal down.
If the ignition is on, the brake
system warning light will come on.
SeeBrake System Warning Light
on page 5‑18. Notice:
Driving with the parking
brake on can overheat the brake
system and cause premature
wear or damage to brake system
parts. Make sure that the parking
brake is fully released and the
brake warning light is off before
driving.
To release the parking brake, hold
the regular brake pedal down, then
push down momentarily on the
parking brake pedal until you feel
the pedal release. Slowly pull your
foot up off the park brake pedal.
If the parking brake is not released
when you begin to drive, the brake
system warning light will be on and
a chime will sound warning you that
the parking brake is still on.
If you are towing a trailer and are
parking on a hill, see Trailer Towingon page 9‑50.
Brake Assist
This vehicle has a brake assist
feature designed to assist the driver
in stopping or decreasing vehicle
speed in emergency driving
conditions. This feature uses the
stability system hydraulic brake
control module to supplement the
power brake system under
conditions where the driver has
quickly and forcefully applied the
brake pedal in an attempt to quickly
stop or slow down the vehicle. The
stability system hydraulic brake
control module increases brake
pressure at each corner of the
vehicle until the ABS activates.
Minor brake pedal pulsations or
pedal movement during this time is
normal and the driver should
continue to apply the brake pedal as
the driving situation dictates. The
brake assist feature will
automatically disengage when the
brake pedal is released or brake
pedal pressure is quickly
decreased.

10-20 Vehicle Care
displayed, turn off the engine until it
cools down. Also, see“Overheated
Engine Protection Operating Mode”
next in this section.
Overheated Engine
Protection
Operating Mode
This emergency operating mode lets
the vehicle be driven to a safe place
in an emergency situation. If an
overheated engine condition exists,
an overheat protection mode which
alternates firing groups of cylinders
helps prevent engine damage. In
this mode, there is a significant loss
in power and engine performance.
The temperature gauge indicates an
overheat condition exists. Driving
extended distances and/or towing a
trailer in the overheat protection
mode should be avoided.
Notice: After driving in the
overheated engine protection
operating mode, to avoid engine
damage, allow the engine to cool
before attempting any repair. The engine oil will be severely
degraded. Repair the cause of
coolant loss, change the oil and
reset the oil life system. See
Engine Oil on page 10‑8.
Power Steering Fluid
The power steering fluid reservoir is
located under the engine cover on
the passenger side of the vehicle.
See
Engine Compartment Overview
on page 10‑6for reservoir location.
When to Check Power Steering
Fluid
It is not necessary to regularly
check power steering fluid unless
you suspect there is a leak in the
system or you hear an unusual noise. A fluid loss in this system
could indicate a problem. Have the
system inspected and repaired.
How to Check Power Steering
Fluid
To check the power steering fluid:
1. Turn the key off and let the
engine compartment cool down.
2. Remove the engine cover. See Engine Cover on page 10‑7.
3. Wipe the cap and the top of the reservoir clean.
4. Unscrew the cap and wipe the dipstick with a clean rag.
5. Replace the cap and completely tighten it.
6. Remove the cap again and look at the fluid level on the dipstick.
The fluid level should be
somewhere between MAX and MIN
line on the dipstick in room
temperature. If the fluid is on or
below MIN line, you should add fluid
close to MAX Line.

Customer Information 13-7
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identification before this service
is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service is
provided to change a flat tire
with the spare tire. The spare
tire, if equipped, must be in good
condition and properly inflated.
It is the owner's responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
.Battery Jump Start: Service is
provided to jump start a dead
battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.

13-12 Customer Information
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
on
page 13‑6.
Gather the following information:
.Driver's name, address, phone
number
.Driver's license number
.Owner's name, address, phone
number
.Vehicle license plate
.Vehicle make, model and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑36.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there,
or have it towed there. Specify to
the facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
your GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
your repair professional, and insist
on Genuine GM parts. Remember if
your vehicle is leased you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as cost stays within reasonable
limits.