2010 CHEVROLET SUBURBAN phone

Online Owner Center
Online Owner Center (U.S.)—
www.gmownercenter.com/chevrolet
Information and services customized for your specific
vehicle —all in one convenient place.
.Digital owner manual, warranty information,
and more
.Online service and maintenance records
.Find Chevrolet dealers for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Chevrolet —www.chevrolet.com
Chevrolet Merchandise —www.chevymall.com
Help Center —www.chevrolet.com/helpcenter
.FAQ
.Contact Us
My GM Canada (Canada) —www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
.My Showroom: Find and save information on
vehicles and current offers in your area.
.My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM dealers/retailers.
.My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile.
.My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
8-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), Chevrolet has TTY equipment available at its
Customer Assistance Center. Any TTY user in the
U.S. can communicate with Chevrolet by dialing:
1-800-833-CHEV (2438). (TTY users in Canada can
dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Chevrolet, the letter should be
addressed to:
United States—Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA (243-8872) From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada
—Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas —Customer Assistance
Please contact the local General Motors Business Unit.
8-6

Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands)—Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your
vehicle, such as hand controls or a wheelchair/
scooter lift. The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle's eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call
1‐800‐CHEV‐USA
(1‐800‐243‐8872); (Text telephone (TTY):
1‐888‐889‐2438).
For Canadian purchased vehicles, call 1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
8-7

Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
.Your name, home address, and home telephone
number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate number of the
vehicle
.Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles
(160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle
Limited Warranty. Chevrolet and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Assistance program at any
time without notification.Chevrolet and General Motors of Canada Limited
reserve the right to limit services or payment to an
owner or driver if they decide the claims are made too
often, or the same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough
fuel for the vehicle to get to the nearest service
station.
.Lock‐Out Service: Service is provided to unlock
the vehicle if you are locked out. A remote unlock
may be available if you have OnStar
®. For security
reasons, the driver must present identification
before this service is given.
.Emergency Tow From a Public Road or
Highway: Tow to the nearest Chevrolet dealer for
warranty service, or if the vehicle was in a crash
and cannot be driven. Assistance is also given
when the vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service is provided to change
a flat tire with the spare tire. The spare tire,
if equipped, must be in good condition and
properly inflated. It is the owner's responsibility for
the repair or replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service is provided to jump
start a dead battery.
8-8

If a Crash Occurs
Here is what to do if you are involved in a crash.
.Check to make sure that you are all right. If you
are uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
.If there has been an injury, call emergency
services for help. Do not leave the scene of a
crash until all matters have been taken care of.
Move your vehicle only if its position puts you in
danger or you are instructed to move it by a police
officer.
.Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
.If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Programon
page 8‑7for more information.
.If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver's name,
the service's name, and the phone number.
.Remove any valuables from your vehicle before it
is towed away. Make sure this includes your
insurance information and registration if you keep
these items in your vehicle.
.Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver's license number, vehicle license
plate, vehicle make, model and model year,
Vehicle Identification Number (VIN), insurance
company and policy number, and a general
description of the damage to the other vehicle.
.If possible, call your insurance company from the
scene of the crash. They will walk you through
the information they will need. If they ask for a
police report, phone or go to the police department
headquarters the next day and you can get a
copy of the report for a nominal fee. In some
states/provinces with “no fault”insurance laws, a
report may not be necessary. This is especially
true if there are no injuries and both vehicles are
driveable.
.Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer or a private
collision repair facility to fix the damage, make sure
you are comfortable with them. Remember, you
will have to feel comfortable with their work for a
long time.
.Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
8-14

GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM's defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.
OnStar®
If the vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions in the OnStar Owners Guide for information
on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other GM
system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry Canada.
Operation is subject to the following two conditions:1. The device may not cause interference.
2. The device must accept any interference received, including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
8-19

Cleaning (cont.)Underbody Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 6-115
Washing Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
Weatherstrips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-111
Windshield, Backglass, and Wiper Blades . . . . . . . 6-113
Climate Control System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18 Outlet Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Rear Air Conditioning and Heating System . . . . . . . 4-26
Rear Air Conditioning and Heating System,Electronic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Clock, Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58
Content Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Control of a Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31
Engine Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 4-38
Cooled Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-30 Courtesy Transportation Program . . . . . . . . . . . . . . . . . . 8-10
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-44
Cupholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-73
Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-6 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Information Service Publications Ordering Information . . . . . . . . 8-16
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . .8-2
D
Damage Repair, Collision . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Data Recorders, Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 4-12
Defensive Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
DIC Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58
Disc, MP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-99, 4-106
Doing Your Own Service Work . . . . . . . . . . . . . . . . . . . . . . .6-5
Dome Lamp Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
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Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . 4-33
Passenger Sensing System . . . . . . . . . . . . . . . . . . . . . . . 2-93
Passing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Perchlorate Materials Requirements, California . . . . . .6-5
PhoneBluetooth
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-114
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Electrical System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-117
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Lumbar Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Retained Accessory (RAP) . . . . . . . . . . . . . . . . . . . . . . . 3-28
Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Steering Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Power Assist Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . 2-53
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio Frequency Identification (RFID) . . . . . . . . . . . . 8-19
Program Courtesy Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10
Programmable Automatic Door Locks . . . . . . . . . . . . . 3-11
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . .6-5
R
Radio Frequency Identification (RFID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82
Radios Navigation/Radio System, see Navigation
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-114
Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-138
Setting the Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81
Theft-Deterrent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-135
Reading Lamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Rear Air Conditioning and Heating System . . . . . . . . 4-26
Rear Air Conditioning and Heating System and Electronic Climate Controls . . . . . . . . . . . . . . . . . . . . . . 4-28
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-51
Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Rear Heated Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Rear Seat Armrest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-75
Rear Seat Audio (RSA) System . . . . . . . . . . . . . . . . . . 4-134
Rear Seat Entertainment System . . . . . . . . . . . . . . . . . 4-125 Rear Seat Audio (RSA) . . . . . . . . . . . . . . . . . . . . . . . . . .4-134
Rear Side Window Antenna . . . . . . . . . . . . . . . . . . . . . . 4-139
i - 11