2010 CHEVROLET SUBURBAN phone

Tips and Troubleshooting Chart (cont'd)
ProblemRecommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes. Check for obstructions, low
batteries, reception range,
and interference from
cellular telephone towers
or by using a cellular
telephone in the vehicle.
Check that the headphones
are on correctly using the
L (left) and R (right) on the
headphones.
I lost the remote and/or the
headphones. See your dealer for
assistance.
The DVD is playing, but
there is no picture or
sound. Check that the RSE video
screen is sourced to the
DVD player.
DVD Display Error Messages
The DVD display error message depends on which
radio is in the vehicle. The video screen can display
one of the following:
Disc Load/Eject Error:
Displays when there are disc
load or eject problems.
Disc Format Error: Displays if the disc is inserted with
the disc label wrong side up, or if the disc is damaged. Disc Region Error:
Displays if the disc is not from a
correct region.
No Disc Inserted: Displays if no disc is present when
EJECT or DVD AUX is pressed on the radio.
DVD Distortion
Video distortion can occur when operating cellular
phones, scanners, CB radios, Global Position Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.
It might be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
*Excludes the OnStar
®System.
Cleaning the RSE Overhead Console
When cleaning the RSE overhead console surface, use
only a clean cloth dampened with clean water.
Cleaning the Video Screen
When cleaning the video screen, use only a clean cloth
dampened with clean water. Use care when directly
touching or cleaning the screen, as damage could
result.
4-133

Rear Seat Audio (RSA)
Vehicles with this feature allow the rear seat
passengers to listen to and control any of the music
sources: radio, CDs, DVDs, or other auxiliary sources.
However, the rear seat passengers can only control
the music sources the front seat passengers are not
listening to (except on some radios where dual control
is allowed). For example, rear seat passengers can
control and listen to a CD through the headphones,
while the driver listens to the radio through the front
speakers. The rear seat passengers have control of the
volume for each set of headphones.
The radio functionality is controlled by both the RSA
and the front radio. Only one band can be tuned to at
one time. Changing the band on the RSA or the front
radio will change the band on the other system, if they
are both sourced to the radio.
The RSA functions operate even when the main radio is
off. The front audio system will display the headphone
icon when the RSA is on, and will disappear from the
display when it is off.
Audio can be heard through wired headphones
(not included) plugged into the jacks on the RSA.
If the vehicle has this feature, audio can also be
heard on Channel 2 of the wireless headphones.
The audio system mutes the rear speakers when the
RSA audio is active through the headphones.
P(Power):Press thePbutton to turn the RSA on
or off.
Volume: Turn this knob to increase or to decrease the
volume of the wired headphones. The left knob controls
the left headphones and the right knob controls the right
headphones.
SRCE (Source): Press this button to switch between
the radio (AM/FM), XM™ (if equipped), CD, and if the
vehicle has these features, DVD, front auxiliary, and
rear auxiliary.
4-134

For vehicles with a navigation system:1. Press and hold
¨until a beep is heard, to place
the radio into SCAN mode, a station will play for
five seconds before moving to the next station.
2. To stop the SCAN function, press
¨again.
While listening to a CD/DVD, press and hold
¨to
quickly move forward through the tracks. Release to
stop on the desired track.
+
e−e(Volume): Press to increase or to decrease
the volume.
Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and
external electronic devices are plugged into the
accessory power outlet. If there is interference or static,
unplug the item from the accessory power outlet.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause station
frequencies to interfere with each other. For better radio
reception, most AM radio stations boost the power
levels during the day, and then reduce these levels
during the night. Static can also occur when things like
storms and power lines interfere with radio reception.
When this happens, try reducing the treble on the radio.
FM Stereo
FM signals only reach about 10 to 40 miles
(16 to 65 km). Although the radio has a built-in electronic
circuit that automatically works to reduce interference,
some static can occur, especially around tall buildings
or hills, causing the sound to fade in and out.
XM™ Satellite Radio Service
XM Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United States,
and in Canada. Just as with FM, tall buildings or hills
can interfere with satellite radio signals, causing the
sound to fade in and out. In addition, traveling or
standing under heavy foliage, bridges, garages,
or tunnels may cause loss of the XM signal for a period
of time.
4-138

Cellular Phone Usage
Cellular phone usage may cause interference with
the vehicle's radio. This interference may occur
when making or receiving phone calls, charging the
phone's battery, or simply having the phone on. This
interference causes an increased level of static while
listening to the radio. If static is received while listening
to the radio, unplug the cellular phone and turn it off.
Rear Side Window Antenna
The AM-FM antenna is located in the passenger rear
side windows. Make sure the inside surfaces of the rear
side windows are not scratched and that the lines on
the glass are not damaged. If the inside surfaces are
damaged, they could interfere with radio reception.
If a cellular telephone antenna needs to be attached to
the glass, make sure that the grid lines for the AM-FM
antenna are not damaged. There is enough space
between the grid lines to attach a cellular telephone
antenna without interfering with radio reception.Notice:
Using a razor blade or sharp object to clear
the inside of the rear side windows may affect radio
reception or damage the rear side window antenna.
Repairs would not be covered by the warranty. Do
not clear the inside of the rear side windows with
sharp objects.
Notice: Do not apply aftermarket glass tinting
with metallic film. The metallic film in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to the antenna
due to metallic tinting materials will not be covered
by the warranty.
XM™ Satellite Radio Antenna
System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep the antenna clear of obstructions for
clear radio reception.
If the vehicle has a sunroof, the performance of the XM
system may be affected if the sunroof is open.
4-139

Filling the Tank
{WARNING:
Fuel vapor burns violently and a fuel fire can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the fuel pump island. Turn off the engine when
refueling. Do not smoke near fuel or when
refueling the vehicle. Do not use cellular phones.
Keep sparks, flames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.
The tethered fuel cap is located behind a hinged fuel
door on the driver side of the vehicle. If the vehicle
has E85 fuel capability, the fuel cap will be yellow and
state that E85 or gasoline can be used. SeeFuel E85
(85% Ethanol) on page 6‑9.
6-11

If the vehicle has a Driver Information Center (DIC), the
TIGHTEN GAS CAP message displays if the fuel cap is
not properly installed.
{WARNING:
If a fire starts while you are refueling, do not
remove the nozzle. Shut off the flow of fuel by
shutting off the pump or by notifying the station
attendant. Leave the area immediately.
Notice: If you need a new fuel cap, be sure to get
the right type. Your dealer can get one for you.
If you get the wrong type, it may not fit properly.
This may cause the malfunction indicator lamp to
light and may damage the fuel tank and emissions
system. See Malfunction Indicator Lamp
on
page 4‑39.
Filling a Portable Fuel Container
{WARNING:
Never fill a portable fuel container while it is in
the vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
.Dispense fuel only into approved containers.
.Do not fill a container while it is inside a
vehicle, in a vehicle's trunk, pickup bed, or on
any surface other than the ground.
.Bring the fill nozzle in contact with the inside
of the fill opening before operating the nozzle.
Contact should be maintained until the filling is
complete.
.Do not smoke while pumping fuel.
.Do not use a cellular phone while
pumping fuel.
6-13

Section 8 Customer Assistance Information
Customer Assistance and Information. . . . . . . . . . . 8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-12 Reporting Safety Defects
. . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16
Reporting Safety Defects to General Motors . . . 8-16
Service Publications Ordering Information . . . . . 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-18
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
OnStar
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio Frequency Identification (RFID) . . . . . . . . . 8-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-19
8-1

STEP THREE—U.S. Owners: Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs
or the interpretation of the New Vehicle Limited
Warranty. Although you may be required to resort to this
informal dispute resolution program prior to filing a court
action, use of the program is free of charge and your
case will generally be heard within 40 days. If you do
not agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you. You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
8-3