2010 CADILLAC ESCALADE ESP

Do not use heat to dry. Never use steam to cleanleather. Never use spot lifters or spot removers onleather. It is very important to not use any commercialleather cleaners or coatings that are sold to preserveand protect leather. Not only are those products notnecessary, they will permanently and adversely changethe appearance and feel of the leather. Never usesilicone or wax-based products, or those containingorganic solvents to clean the vehicle's interior. Neveruse shoe polish on leather.
Instrument Panel, Vinyl, and Other
Plastic Surfaces
A soft cloth dampened with water may be used toremove dust. If a more thorough cleaning is necessary,a clean soft cloth dampened with a mild soap solutioncan be used to gently remove dust and dirt. Never usespot lifters or removers on plastic surfaces. Manycommercial cleaners and coatings that are sold topreserve and protect soft plastic surfaces maypermanently change the appearance and feel of theinterior and are not recommended. Do not use siliconeor wax-based products, or those containing organicsolvents to clean the vehicle's interior because they canalter the appearance by increasing the gloss in anon-uniform manner.
Some commercial products may increase gloss on theinstrument panel. The increase in gloss may causeannoying reflections in the windshield and even make itdifficult to see through the windshield under certainconditions.
Wood Panels
Use a clean cloth moistened in warm, soapy water (usemild dish washing soap). Dry the wood immediately witha clean cloth.
Speaker Covers
Vacuum around a speaker cover gently, so that thespeaker will not be damaged. Clean spots with justwater and mild soap.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to yourdealer and to Cadillac. Normally, any concerns with thesales transaction or the operation of the vehicle will beresolved by the dealer's sales or service departments.Sometimes, however, despite the best intentions ofall concerned, misunderstandings can occur. If yourconcern has not been resolved to your satisfaction, thefollowing steps should be taken:
STEP ONE :Discuss your concern with a member ofdealership management. Normally, concerns can bequickly resolved at that level. If the matter has alreadybeen reviewed with the sales, service or parts manager,contact the owner of the dealership or the generalmanager.
STEP TWO :If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theUnited States, call the Cadillac Customer AssistanceCenter, 24 hours a day, at 1-800-458-8006. In Canada,call the Canadian Cadillac Customer CommunicationCentre at 1-888-446-2000.
We encourage you to call the toll-free number in orderto give your inquiry prompt attention. Have the followinginformation available to give the Customer AssistanceRepresentative:
.Vehicle Identification Number (VIN). This isavailable from the vehicle registration or title, or theplate at the top left of the instrument panel andvisible through the windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concernwill likely be resolved at a dealer's facility. That is whywe suggest following Step One first.
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Cadillac Owner Privileges™
.Emergency Fuel Delivery:Delivery of enoughfuel for the vehicle to get to the nearest servicestation.
.Lock!Out Service:Service is provided to unlockthe vehicle if you are locked out. A remote unlockmay be available if you have OnStar®. For securityreasons, the driver must present identificationbefore this service is given.
.Emergency Tow From a Public Road orHighway:Tow to the nearest Cadillac dealer forwarranty service, or if the vehicle was in a crashand cannot be driven. Assistance is also givenwhen the vehicle is stuck in the sand, mud,or snow.
.Flat Tire Change:Service is provided to change aflat tire with spare tire. The spare tire, if equipped,must be in good condition and properly inflated.It is your responsibility for the repair orreplacement of the tire if it is not covered bythe warranty.
.Battery Jump Start:Service is provided to jumpstart a dead battery.
.Trip Routing Service:Detailed maps ofNorth America are provided when requestedeither with the most direct route or the mostscenic route. Additional travel information is alsoavailable. Allow three weeks for delivery.
.Trip Interruption Benefits and Assistance:Ifyour trip is interrupted due to a warranty failure,incidental expenses may be reimbursed during the5 year/100,000 miles (160 000 km) Powertrainwarranty period. Items considered are hotel,meals, and rental car.
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Cadillac Technician Roadside Service
(U.S. only)
Cadillac's exceptional Roadside Service is morethan an auto club or towing service. It provides everyCadillac owner in the United States with the advantageof contacting a Cadillac advisor and, where available, aCadillac trained dealer technician who can provideon-site service.
A dealer technician will travel to your location withina 30 mile radius of a participating Cadillac dealership.If beyond this radius, we will arrange to have yourcar towed to the nearest Cadillac dealership. Eachtechnician travels with a specially equipped servicevehicle complete with the necessary Cadillac parts andtools required to handle most roadside repairs.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting or changing of snow tires,chains, or other traction devices.
.Towing or services for vehicles driven on anon-public road or highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery:Reimbursement is approximately$5 Canadian. Diesel fuel delivery may berestricted. Propane and other fuels are notprovided through this service.
.Lock-Out Service:Vehicle registrationis required.
.Trip Routing Service:Limit of six requestsper year.
.Trip Interruption Benefits and Assistance:Pre-authorization, original detailed receipts, and acopy of the repair orders are required. Onceauthorization has been received, the RoadsideAssistance advisor will help you makearrangements and explain how to receive payment.
.Alternative Service:If assistance cannot beprovided right away, the Roadside Assistanceadvisor may give you permission to get localemergency road service. You will receive payment,up to $100, after sending the original receipt toRoadside Assistance. Mechanical failures may becovered, however any cost for parts and laborfor repairs not covered by the warranty are theowner responsibility.
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Transportation Options
Warranty service can generally be completedwhile you wait. However, if you are unable to wait,GM helps to minimize your inconvenience by providingseveral transportation options. Depending on thecircumstances, your dealer can offer you one ofthe following:
Shuttle Service
Participating dealers can provide shuttle service to getyou to your destination with minimal interruption of yourdaily schedule. This includes one-way or round tripshuttle service to a destination up to 10 miles (16 km)from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and publictransportation is used instead of the dealer's shuttleservice, the expense must be supported by originalreceipts and can only be up to the maximum amountallowed by GM for shuttle service. In addition, forU.S. customers, should you arrange transportationthrough a friend or relative, limited reimbursementfor reasonable fuel expenses may be available. Claimamounts should reflect actual costs and be supportedby original receipts. See your dealer for informationregarding the allowance amounts for reimbursement offuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesyrental vehicle or reimburse you for a rental vehicle thatyou obtain if your vehicle is kept for a warranty repair.If you obtain a rental vehicle on your own, please seeyour dealer for the maximum number of days allowedand the allowance per rental day. Rental reimbursementmust be supported by original receipts. This requiresthat you sign and complete a rental agreementand meet state, local, and rental vehicle providerrequirements. Requirements vary and may includeminimum age requirements, insurance coverage, creditcard, etc. You are responsible for fuel usage chargesand may also be responsible for taxes, levies, usagefees, excessive mileage, or rental usage beyond thecompletion of the repair.
It may not be possible to provide a like-vehicle as acourtesy rental.
Additional Program Information
All program options, such as shuttle service, may not beavailable at every dealer. Please contact your dealer forspecific information about availability. All CourtesyTransportation arrangements will be administered byappropriate dealer personnel.
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Event Data Recorders
This vehicle has an Event Data Recorder (EDR). Themain purpose of an EDR is to record, in certain crash ornear crash-like situations, such as an airbagdeployment or hitting a road obstacle, data that willassist in understanding how a vehicle's systemsperformed. The EDR is designed to record data relatedto vehicle dynamics and safety systems for a shortperiod of time, typically 30 seconds or less. The EDR inthis vehicle is designed to record such data as:
.How various systems in your vehicle wereoperating
.Whether or not the driver and passenger safetybelts were buckled/fastened
.How far, if at all, the driver was pressing theaccelerator and/or brake pedal
.How fast the vehicle was traveling
This data can help provide a better understanding of thecircumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only ifa non-trivial crash situation occurs; no data is recordedby the EDR under normal driving conditions and nopersonal data (e.g., name, gender, age, and crashlocation) is recorded. However, other parties, such aslaw enforcement, could combine the EDR data with thetype of personally identifying data routinely acquiredduring a crash investigation.
To read data recorded by an EDR, special equipment isrequired, and access to the vehicle or the EDR isneeded. In addition to the vehicle manufacturer, otherparties, such as law enforcement, that have the specialequipment, can read the information if they have accessto the vehicle or the EDR.
GM will not access this data or share it with othersexcept: with the consent of the vehicle owner or, if thevehicle is leased, with the consent of the lessee; inresponse to an official request of police or similargovernment office; as part of GM's defense of litigationthrough the discovery process; or, as required by law.Data that GM collects or receives may also be used forGM research needs or may be made available to othersfor research purposes, where a need is shown and thedata is not tied to a specific vehicle or vehicle owner.
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