2010 CADILLAC DTS service

Parking Brake and Automatic
Transmission P (Park)
Mechanism Check
{WARNING:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to roll.
Be ready to apply the regular brake at once
should the vehicle begin to move.
Park on a fairly steep hill, with the vehicle facingdownhill. Keeping your foot on the regular brake, set theparking brake.
•To check the parking brake’s holding ability:
With the engine running and the transmissionin N (Neutral), slowly remove foot pressure from theregular brake pedal. Do this until the vehicle isheld by the parking brake only.
•To check the P (Park) mechanism’s holding ability:
With the engine running, shift to P (Park). Thenrelease the parking brake followed by theregular brake.
Contact your dealer/retailer if service is required.
Recommended Fluids and
Lubricants
Fluids and lubricants identified below by name, partnumber, or specification can be obtained from yourdealer/retailer.
UsageFluid/Lubricant
Engine Oil
The engine requires a specialengine oil meeting GM StandardGM4718M. Oils meeting thisstandard can be identified assynthetic, and should also beidentified with the AmericanPetroleum Institute (API) Certifiedfor Gasoline Engines starburstsymbol. However, not all syntheticAPI oils with the starburst symbolwill meet this GM standard. Look forand use only oil that meets GMStandard GM4718M. For the properviscosity, seeEngine Oil onpage 6-13.
Engine Coolant
50/50 mixture of clean, drinkablewater and use only DEX-COOL®
Coolant. SeeEngine Coolant onpage 6-23.
Hydraulic BrakeSystem
DOT 3 Hydraulic Brake Fluid(GM Part No. U.S. 88862806, inCanada 88862807).
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and thetype of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometerReadingServiced By Maintenance StampServices Performed
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Maintenance Record (cont’d)
DateOdometerReadingServiced By Maintenance StampServices Performed
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Maintenance Record (cont’d)
DateOdometerReadingServiced By Maintenance StampServices Performed
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Customer Assistance and Information. . . . . . . . . . . . . . .8-2Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . .8-2Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5Customer Assistance forText Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . .8-6Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-6GM Mobility Reimbursement Program . . . . . . . . . . . . . . . .8-7Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . .8-11Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . .8-11Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-13
Reporting Safety Defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-16Reporting Safety Defectsto the United States Government . . . . . . . . . . . . . . . . .8-16Reporting Safety Defectsto the Canadian Government . . . . . . . . . . . . . . . . . . . . . .8-16Reporting Safety Defects to General Motors . . . . .8-16Service Publications Ordering Information . . . . . . . . .8-17
Vehicle Data Recording and Privacy. . . . . . . . . . . . . . . .8-18Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-19OnStar®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20Radio FrequencyIdentification (RFID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20Radio Frequency Statement . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
Section 8 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important toyour dealer and to Cadillac. Normally, any concernswith the sales transaction or the operation of the vehiclewill be resolved by the dealer’s sales or servicedepartments. Sometimes, however, despite the bestintentions of all concerned, misunderstandings canoccur. If your concern has not been resolved to yoursatisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member ofdealership management. Normally, concerns canbe quickly resolved at that level. If the matter hasalready been reviewed with the sales, service or partsmanager, contact the owner of the dealership orthe general manager.
STEP TWO:If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theUnited States, call the Cadillac Customer AssistanceCenter, 24 hours a day, at 1-800-458-8006. In Canada,call the Canadian Cadillac Customer CommunicationCentre at 1-888-446-2000.
We encourage you to call the toll-free number in orderto give your inquiry prompt attention. Have thefollowing information available to give the CustomerAssistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or theplate at the top left of the instrument panel andvisible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concernwill likely be resolved at a dealer’s facility. That iswhy we suggest following Step One first.
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STEP THREE (Canadian Owners):
General Motors Participation in theMediation/Arbitration Program
In the event that you do not feel your concerns have beenaddressed after the following the procedure outlined inSteps One and Two. General Motors of Canada Limitedwants you to be aware of its participation in a no-chargemediation/Arbitration program. General Motors ofCanada Limited has committed to binding arbitration ofowner disputes involving factory-related vehicle serviceclaims. The program provides for the review of the factsinvolved by an impartial third party arbiter, and mayinclude an informal hearing before the arbiter. Theprogram is designed so that the entire dispute settlementprocess, from the time you file your complaint to the finaldecision, should be completed in approximately 70 days.We believe our impartial program offers advantages overcourts in most jurisdictions because it is informal, quick,and free of charge.
For further information concerning eligibility in theCanadian Motor Vehicle Arbitration Plan (CAMVAP), calltoll-free 1-800-207-0685, or call the General MotorsCustomer Communication Centre, 1-800-263-3777(English), 1-800-263-7854 (French), or write tothe Mediation/Arbitration Program at the followingaddress:
Mediation/Arbitration Programc/o Customer Communication CentreGeneral Motors of Canada LimitedMail Code: CA1–163–0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the VehicleIdentification Number (VIN).
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Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/cadillac
Information and services customized for your specificvehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find Cadillac dealers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Cadillac — www.cadillac.com
Cadillac Merchandise — www.cadillaccollection.com
Help Center — www.cadillac.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section ofwww.gm.ca where you can save information onGM vehicles, get personalized offers, and use handytools and forms with greater ease.
Here are a few of the valuable tools and services youwill have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GMdealers/retailers.
•My Driveway: Access quick links to parts and
service estimates, check trade-in values, orschedule a service appointment by adding thevehicles you own to your driveway profile.
•My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section withinwww.gm.ca.
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