2010 BMW X5 4.8I Owner's Manual

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BMW Assist
BMW Assist*
BMW Assist provides a number of different ser-
vices. For example, the position data of the
vehicle can be transmitted to the BMW Assist
Response Center when an Emergency
Request
* is sent.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW Sports Activity Vehicle Center.
After the BMW Assist system has been deacti-
vated, no BMW Assist service will be available.
The BMW Assist system can be reactivated by
a BMW Sports Activity Vehicle Center after a
new contract has been signed.
Requirements
>The installed BMW Assist system is logged
in on a wireless communications network.
This network must be capable of transmit-
ting the services.
>To transmit position data, the vehicle must
be able to determine the current position.
>To activate and update BMW Assist, a
GPS signal must be available.
>The BMW Assist service contract was
signed with your BMW Sports Activity Vehi-
cle Center or with the BMW Assist
Response Center. Enabling must have
been completed.
>BMW Assist is activated.
Services offered
>Emergency Request: when you press the
SOS button, a connection to the BMW
Assist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.>Automatic Collision Notification: under cer-
tain conditions, a connection is established
to the BMW Assist Response Center after a
serious accident. If possible, the BMW
Assist Response Center then speaks with
you and takes further steps to help you.
>Enhanced Roadside Assistance: BMW
Roadside Assistance
* can be contacted if
assistance is needed in the event of a
breakdown. If possible, the vehicle and
position data are transmitted in the process.
>Customer Relations: connection to Cus-
tomer Relations for information on all
aspects of your vehicle.
>TeleServices: data on your vehicle's service
status or required inspections are transmit-
ted to your BMW Sports Activity Vehicle
Center, either automatically before a ser-
vice due date or when you request a BMW
service appointment.
>Remote Door Unlock: the BMW Assist
Response Center provides assistance if, for
example, the remote control is not available
and the vehicle needs to be opened.
>Stolen Vehicle Recovery: after you report to
the police that your vehicle was stolen, the
BMW Assist Response Center can deter-
mine its position.
>In addition, the optional Convenience Plan
offers a concierge service and information
on route planning, the traffic situation and
weather. Using Critical Calling, a limited
number of calls can be made via the BMW
Assist Response Center, for example if the
mobile phone is not available or discharged.
Press the SOS button to contact the BMW
Assist Response Center.
>You can also access the BMW Assist con-
cierge service via the Internet.
*
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BMW Assist
216
TeleServices*
TeleServices supports communication with
your BMW Sports Activity Vehicle Center.
>Data on the vehicle's service requirements
can be sent directly to the BMW Sports
Activity Vehicle Center. In this way, the
BMW Sports Activity Vehicle Center can
plan its work in advance. This shortens the
duration of the service appointment.
>In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance
*.
>The offer varies by country.
>Connection may incur charges.
>Services may be restricted abroad.
Requirements
>BMW Assist is activated.
>Wireless reception is available.
>The engine is running.
Concierge service*
When you call the BMW Assist Concierge ser-
vice, you can obtain information about, for
example, restaurants, emergency pharmacy
services, gas stations or hotels, as well as
receive the corresponding telephone numbers
and addresses.
You can then dial a phone number directly or
use an address for destination guidance
*.
Starting the concierge service
1."BMW Assist"
2."Concierge"3."Start service"
A voice connection is established to the BMW
Concierge service.
You are connected to an employee of the BMW
Concierge service to obtain the required infor-
mation. You can then have the phone number
and address sent to you and, for example, use it
for destination guidance in the navigation sys-
tem. Many hotels can be booked directly
through the BMW concierge service. When an
information message is received, a list of the
received messages is displayed automatically.
Messages
SMS, BMW Concierge service messages and
My Info messages from the BMW Assist portal
are listed here, refer to Messages on page208.
Roadside assistance
You can call BMW Roadside Assistance*
should you require help in the event of a break-
down.
Starting Roadside Assistance
Vehicle not equipped with BMW Assist
or TeleServices
1."BMW Assist"
2."Roadside Assistance"
The Roadside Assistance number is displayed.
3.Select the number. If a mobile phone
* is
paired, a connection is established to BMW
Roadside Assistance.
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Vehicle equipped with BMW Assist or
TeleServices
1."BMW Assist"
2."Roadside Assistance"
3."Start service"
Teleservice Diagnosis*
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. Teleservice
Diagnosis can be started after a prompt by
Roadside Assistance and termination of the
voice connection.
Teleservice Help*
Teleservice Help enables an in-depth diagnosis
of the vehicle by Roadside Assistance via wire-
less transmission. Teleservice Help can be
started after a prompt by Roadside Assistance
and termination of the voice connection.
Starting Teleservice Help
1.Park the vehicle in a safe place.
2.Set the parking brake.
3.The engine is running.
4."TeleService Help"
After completion of Teleservice Help, a voice
connection is established to Roadside Assis-
tance.
Activating BMW Assist*
If the services included in a valid BMW Assist
subscription are not displayed, they may need
to be activated.1.Make sure that the vehicle can determine its
current position. Reception is usually best
when you have an unobstructed view to the
sky.
2.Switch on the ignition.
3."Activate BMW Assist"
Activation may take several minutes. If another
menu is opened, activation continues running in
the background.
BMW Search*
BMW Search is an Internet portal that makes
available a number of services for use in the
vehicle, e.g. information on restaurants on your
route, your own address book or an e-mail
account.
BMW Search is always displayed across the full
screen.
Requirements
>Subscription to the optional Convenience
Plan.
>The vehicle is located within wireless net-
work coverage.
>The date setting on the Control Display is
current.
Starting BMW Search
1."BMW Assist"
2."BMW Search"
3.Select "OK", if necessary.
The BMW Search start page is displayed.
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BMW Assist
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Using BMW Search
To select and display content:
>Turn the controller to highlight an element.
>Press the controller to display an element.
Opening start page
1.Open "Options".
2."Home"
Loading a new page
1.Open "Options".
2."Reload"
Canceling
1.Open "Options".
2."Cancel loading"
Pairing
To display e-mails, contacts from BMW Search
or other personal data, you need to log in.
1."BMW Assist"
2."BMW Search"
3.Open "Options".
4."User identification"5."User name:"
6.Enter the user name and select "OK".
7."Password:"
8.Enter the password and select "OK".
9."OK"
Automatically logging in
You are logged in automatically when
BMW Search is opened.
"Logon automatically"
Logging off
1."BMW Assist"
2."BMW Search"
3.Open "Options".
4."User logoff"
Activating TeleServices*
If the services are not displayed, they may need
to be activated.
1."BMW Assist"
2."Activate TeleService"
Customer Relations
Contact Customer Relations for information on
all aspects of your vehicle.
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At a glance
Controls
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Mobility
Vehicle equipped with BMW Assist or
BMW TeleServices
1."BMW Assist"
2."Customer Relations"
3."Start service"
A voice connection is established to Customer
Relations.
Vehicle not equipped with BMW Assist
or BMW TeleServices
1."BMW Assist"
2."Customer Relations"
The Customer Relations phone number is dis-
played. If the vehicle is equipped with the
mobile phone preparation package, a voice
connection is established.
Service Request*
You can send a request to your BMW Sports
Activity Vehicle Center to arrange a service
appointment. The Teleservice data is transmit-
ted during a Service Request. Your BMW
Sports Activity Vehicle Center will contact you.
Starting a Service Request
1."BMW Assist"
2."Service Request"3."Start service"
Automatic Service Request*
The Teleservice data necessary for servicing
the vehicle are automatically sent to your BMW
Sports Activity Vehicle Center prior to the ser-
vice deadline. The center will contact you and a
service appointment can be arranged.
You can check when the BMW Sports Activity
Vehicle Center was notified.
1."Vehicle Info"
2."Vehicle status"
3.Open "Options".
4."Last Service Request"
BMW Sports Activity Vehicle
Center*
Address and contact data of the BMW Sports
Activity Vehicle Center.
1."BMW Assist"
2."Your BMW center"
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BMW Assist
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Data transfer*
The status of the data transfer is displayed.
1."BMW Assist"
2.Open "Options".
3."Data transfer"
Service status*
Display of all services available in the vehicle.
1."BMW Assist"
2."Service status"
3."Available services"
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221
Entertainment
Reference
At a glance
Controls
Driving tips Communications
Navigation
Mobility
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