2009 VOLKSWAGEN JETTA emergency towing

Booklet 1.2 USA Warranty
24 Hour Roadside Assistance
The Volkswagen 24 Hour Roadside Assistance program
T he Vo lk sw age n 24 Hour Road sid e Assistance
p rogram is you r assurance that help will be ther e
s hould your Volk swagen have a m echani cal
breakdown under
dri vin g condit ions.
Whe ther thi s happens thousand s of mil es fro m
hom e (anyw here in th e U.S . or
or in
yo ur ow n dr iveway , yo u onl y have to call one
toll-fr ee numb er and help will be on the w ay.
l (8 00 ) 411-6688
To identify you rse lf as a m emb er, simp ly quo te
y our V ehi cle Identific atio n Number (VIN ). T his
number can be fo und on your 24 Hour R oadsid e
Ass is tan ce mem ber ship card , o r you ca n find it
on t he driver's sid e of th e dashboard vis ibl e
t h rough the wind shi eld. 24 Hour Roa dside Ass is- tan
ce is availabl e
to you for the first four years of
your new ve hicle ow ners hip.
T he Volkswage n 24 Hou r Ro ad sid e Ass is tan ce
Program includ es th e fo llow ing em ergency
roa dside services: emergency towing, battery
jump start, flat tire chan ge, emergency fuel ser­
vice, loc k-o ut ser vice and extr ica tion/ winch ser­
v ice.
Other services and b en efit s includ e: trip routing
an d trip interruption b enefits
th roughout the U.S . a nd Canada.
Please refer to you r 24 Hour Roads ide A ss is­
tanc e Owner's Guide for
details on the
serv ices provided.
Coverage does not incl ude service 10 an y ve hicle willfully dr ive n no n-regularly travelled areas suc h as
unu sed roads, open field s, construct ion sit es, beac hes , mud -filled dr ivcw ays/lan cways/co nces sion
road s, vacan t lo ts, or any other
1h a1 is inacces sible o r hazardo us fo r th e Se rv ice Operator's vehicl e 10 reach .
24 Hour Roadside Assistance 13

Booklet 3.2 Tip s and Advice
Operating instructions
Maximum trail er weight
Yo u ca n onl y tow 1y p ic al clas s I o r cla ss 2
I railers
w ith your vehicle.
T he m ax imum gross trailer weigh1 and 1h e
tongue loa d mu sl never exceed 1he s pecifica ­
tion s liste d in
3.3 "T ec hni cal
Neve r ex cee d 1h e gro ss v ehicle weigh 1, w hich i s
th e we ight of 1 he veh icle. includin g driv er, pa s­
se nge rs , lu ggage,
I raile r hi1 ch an d 1ongue wei gh I of t he loa ded trailer.
I n alt itude s abov e
3,000 f1. (1,000 redu ctio n
of 10% of co m bin ed lowing weight (v eh icle plu s
trai le r) fo r the beginn ing of every
3, 000 f1. (1,000 m ) shou ld be obser ved.
Trailer loa d distribution
sur e th e loa d in th e tra il e r is held secu rely in
plac e to gu ard against shif ting, b e ii forward ,
ba ckward or sidew ays. A load that shifl s can
mak e it hard or eve n imp ossib le 10 co n1rol your
ve hicl e, pa rticul arl y in an emergency s ituat ion.
Tongue load
F o r best ve hicl e handling when towing a tra iler,
adju st th e traile r load so
the tongue lo ad i s
at the maximum allow abl e or slightl y lo w er. You
ca n get an approxim ation o f th e tongu e load
wit h a bathroom scale or yo u can m ea sure the
load at a 1 rucking com pany or weig hing stat io n.
Th e to ngue lo ad in cre ases the we ig h t of t he rear
ax le and corres po ndingl y re du ces the oth er l oa d
that your vehicl e ca n
pressure
towing a trailer, inflat e th e tir es o fyourv e­
hicle to th e co ld tir e pre ss ure liste d on th e stic ker
on th e op en edg e of the dr ive r's door . Inflat e
tra iler tires to traile r and tire
s p ec ification s.
Light s
Al way s che ck th e head lig ht se 1tin gs wit h th e
tra iler hooked up befo re dri vin g off. A djust a s
n ecessary so
you can see th e road ahead but
n ot b lind oncom ing traffic .
C hec k and make sur e tha t all vehicl e and
light s are wo rki ng properl y-esp ec iall y the light s. S
af ety chains
sur e tr ailer safet y cha ins are properl y co n­
n ect ed from t he tra iler to the hi tch on th e ve­
h icl e. Leave e nou gh slack in the c hain s 10 turn
co rner s. Whe n yo u in s1a ll safery cha ins, m ake
s ur e th ey will not drag o n the road w hile you are
d ri vin g.
T he chains shuultl
u ntler t he traile r to prevent it from dropping to th e grou nd in cas e
of sepa rat ion from the hitch.
Electronic Stabilizat ion Program (ESP )
A lwa ys leave th e ES P swi1ched on w hen you tow
a trail er. The ES P makes it easi er to stab ilize the
trailer sh ould it start to swerve o r sw ay.
WARNING
A lways adjust your dri ving lo th e road, traffi c
and weather condition s. Do not let the extra
s af ety that ESP/AS R can provid e te mpi you
i nto laking extra risks.
WARNING
Ridin g in a trail er i s da ng erous and may be il­
leg al.
• A person who is not properly re str ain ed in
a m ov ing ve hicle ri sk ser iou s perso nal inju ry
a nd even death in a cras h.
• Nev er let anyone rid e in your vehicle
witho ut bein g prop erly restr ain ed.
• Never all ow
pa ssenger lo ride in trailer .
WARNING
Exceeding th e permi ssible weig ht
rat ings and permis sible trail er
we ig ht s ca n result in accident s leadi ng to se­
r ious persona l injury.
• Neve r le t th e ac tual Gross Axle Weight
Ratin g at th e front and rear
exceed the
pe rmi ssibl e we ig ht s. Also neve r le t th eir com­
b in atio n excee d th e Gross Vehicle Weig ht
Ra ting.
• Alw ays re member that the vehicle' s han­
dli ng will be
by the extra load. There-
fo re, adju st yo ur spee d accordin gly .
12 Driving and protecting the environment

-Press the cove r together u sing both
hand s in the direc tion or th e arrows
42 and pull the cover
Booklet 3.2 Tips and Advice
-Screw th e tow ing eye into the t hread ed
ho le , turnin g
co1111t er-cl ockwi se as far as it
will go
43.
- Use the wre n ch for leverage to tighten
the towing eye.
Towing eye at the rear of the vehicle
Fig. 44 Rear lawing eye
General notes
Installing the towing eye
-Take the towing eye , the wrench a nd
th e sc rew driver out of the vehicl e tool kit
=;:iage 67.
- Pull the cover down and lea ve it
hanging on the vehicl e
- R em ove the cove r on the threaded hole.
- Screw t he towin g eye into th e thr ea ded
hol e, turning
co 1111r er-clockw ise as fa r as it
w ill go
44.
- Use the wrench for leve rage to tight en
the tow ing eye.
po ssi ble tow with the fron t wheels off ground
A lways observe the following use a
t ow-rope :
Notes for the driver of the towing ve­
hicle
- Turn on the emerge ncy flas her.
- Driv e slowly at fir st until th e tow-ro pe is
taut. Then acce lerate graduall y.
- Press the acce le rator slow ly .
- Remembe r that the brak e boo ster and
po we r stee rin g ar e not working in the ve­
hi cle you are tow ing. Brake earlier and
mor e gently than you wo uld n orm ally
Do not drive than 30 mph (50
k m /h ) and furth er tha n 30 miles (5 0 km ).
Notes for the driver of the towed ve­
hicl e
-Turn on the emergency flash er.
- Move the selecto r leve r or gears hi ft
l ever to the neutral posi tion (NJ
- Make sure tha t rh e tow -rope is taut at a ll
Tow-ro pe or tow -bar
It is easier and sa fer to tow a vehicle with a tow­
bar . O nl y use a tow- rope if yo u d o no t h ave a
tow -bar.
A tow -rope s hould be sli ghtl y e las tic to re duce
th e lo adin g on both vehicl es. U se
tow-rope
mad e of sy nthetic fib er or sim ilar ela sti c m ate -
r ia l.
What do I do now? 87