2009 VOLKSWAGEN JETTA schedule

Booklet 1.2 USA Warranty
Free -of -charge repair
R epairs under are made free of
c harge. Your auth orized Vo lkswage n dealer will
What is not covered
Maintenance services
T his warranty does not cover the cost of parts
and labor invo lved in any scheduled main te­
nance service. Sched uled maint enan ce serv ices
are desc ribed in your Vo lkswagen Maintenance
13ook le l. repair
defective pa
rt o r r epla ce it wi th a or re manu fac turcd genuine Volkswagen
Thi s wa rranty d oes not cover replacemem of o il, lub rica ms or fluids unless th eir re­
p lac em en t is a nec essary of wa rranty ser­
v ice on a covered
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
This warranty does not cover:
• damage or malfunctions which are the result
of improper repair of the vehicle, insta llation of
any non Genuin e Vo lkswag en parts
will
alter the vehicl e performance specilication s
fr o m tho se set by the vehicle manufa ctur er,
m odilicati ons
the vehicle (includi ng the en ­
g in e management system), accessories su ch as
ala rm syste ms, remote starters, roof racks or
co mmunication s equipmelll, defects or failur es
r es ulling from
use of new part s not sold or
a pp rove d by Volkswage n, or used parts, or the
re sultant damage to as socia ted parts or sys te m s:
• damage or malfunctio n s which were ca use d
by the alteration of the vehicle, in particular any
major or st ru ctu ral al tera1ions su ch as
th e con ­
vers ion of the vehic le
10 a co nve rtib le or t he
modilication of1h e roof10 accom modate a gla ss
roo f s1ru ctur e or o ther sim ila r alt er­
a li ons;
Wear and tear items
Th is wa rran ty does not cove r re pl ace men1 of
a n y powertra in comp on ent s that wear a re­
s ult of no rma l use o r
8 Limited Pow ertrain Warranty
• damage or ma lf u nct ions caused by in1cn -
1i on al o r unint e111i ona l mi sfue ling, collision or
modilications of the vehicl e, including, but not
limit ed t o th e installatio n of eng ine m anage ­
m ent co mpon ent s not approv ed b y Vo lkswagen;
• damage or malfunc tio ns res ult ing from the
u se o f the veh icle in comp etitive events or
cause d by accide111 or fire; or
• damage or malfunctions resulting from con­
tinue d operat ion of th e vehicle
a warning
li g h t, gauge reading or ot her warnings indicate a
m ec hani cal or opera tional problem; or
• damage or ma lfunctions due to s uspens io n
su ch as the ins1aUa1ion of af te r­
m arke t sp rings, s hock absorbe rs, or lowe ring
kits.
This warranty does not cover vehicles severely
dam aged a nd
I or d eclared 10 be a to tal l oss by
an i nsure r or vehicles re- asse m­
b le d from or rep aired wit h parts obta ined from
a noth er used

manner to put the vehicle back a con­
forming condition, or
Booklet 1.2 USA Warranty
• use of an unc ertified part or noncom­
plian ce with the inst ru ction s for p roper mainte­
nan ce and use, w hic h is not related to the 1/M
Te st failur e
Additional Information About Your Federal Emissions Warran ties
Warranty period
Th e wa rrant y peri od beg ins on the date th e ve ­
hicl e is deli ve red the o riginal pur cha ser
or origina l less ee, and an y subsequ ent pur ­
c h ase r or lessee or, if th e ve hicl e is first placed in
Proper maintenance and use
Instru ction s for proper maintenan ce are con­
tain ed in yo ur Volk swagen Mai nte nance
bookle t. Tim e and mil eage interval s, at whic h
maim enan ce is to be per formed , may var y from
model
to mod el.
Vo lk swage n reco mmends yo u keep a reco rd of
scheduled mainte nance by having your Volk­
sw age n Mainte nance bookl et validated at the
approximate time or milea ge int erva ls by th e au­
thor ize d Vo lkswagen dealer or oth er se rvi ce
fa. that p erform ed mainten an ce . If yo u
p erfo rm th e maint enance yourse lf, keep all doc­
umentation a s proof you have performed the
m aint ena nce at the approximate time or
mil eage interval s reco mm ended , that you have
Use of Genuine Volkswagen Parts
Volkswage n reco mmends that Genuin e Volk­
swagen pa rts be u sed as replacement parts fo r
the ma intena nce, repair or rep laceme nt of e mis­
sion control system s. Us e of repla cement parts
w hich are no c e qui valent to Genuine Volk­
swagen pares in emi ssion p erfo rm an ce and d u­
rability m ay impair
effect ive ness of emiss ion serv
ice as a demons trator or compa ny dem on­
s trator or compan y car prior
to deli very, on the
date it is first placed in serv ice.
u se d proper parts, and you were able to pe r­
form the mainten an ce properly.
Failure to m aintain your vehicle according to the
in struction for prop er maintenan ce ma y ca use
the vehicle to exc eed ap plicable e miss ion s stan­
d ard s and could result in denial of warranty cov­
erag e. How ever, Vo lkswagen
not den y a
warranty claim solely on the bas is of yo ur failur e
to maintain the vehic le according
the instruc­
t ions or fa ilure to kee p a record of maintenance.
In struction s for prop er use of
ve hicl e are
conta ined in your Volk swage n Own er's
control syscems. h ough u se of part s otJ1 er
than Genu ine Volkswagen parts does not inval i­
dat e these warranti es, Volkswagen assum es no
liab ility und er these warra nties for fa ilure of
s uch parts
damage to o ther part s cause d by
s u ch failure.
Federal Emissions Warranties 17

Booklet 1.2 USA Warranty
EPA certified replacement parts
Maintenan ce, re pair, or repla cement of emis ­
s ion control d evices and syste m s ma y be per­
fo rm ed b y any automoti ve servic e and repa ir es- tabli
shm ent or qualified individua l u sin g E nvi­
ronmen ta l Protectio n Ag enc y (EPA) certified re­
placem ent part s.
-4
Maintenance and repairs performed by independent service shops
Without inva lid ating th ese w arranti es. you may
c hoo se 10 h ave maintenance, repa ir or rep lac e­
m ent of emission contro l compo nen ts per­
formed by any a utomoti ve service establish­
m ent or indi vidual qualified to perform such
serv ices . Ho weve r, the
of su ch se rv ice s is
n o t cove red by these wa rranties exc ept in em er ­
genci es. If th e indep end ent service estab lish- m
ent find s a wa rrant abl e defect, yo u ma y de liver
t h e ve hicl e
10 an au thorized Vo lk swa gen d ealer
and have defec t co rrec te d fr ee of charge.
Vo lkswage n will not b e liabl e for ex pen ses,
w hi ch yo u ha ve incurred the ind ependent ser­
vice es tab lishm ent , except for emergency re ­
pairs. Sec "E mergency Repair s" for furth er
d etails.
-4
Parts not scheduled for inspection or replacements
Any part, which is not schedul ed for inspection
or rep lace ment at maint enance inter vals s peci ­
fi ed in
Vo lkswagen Mai ntenanc e booklet, is covere
d by
wa rrant y fo r the full warranty
p eriod. -4
Scheduled part inspection or replacement
A part schedu led only for inspection in accor­
dance Volk swagen 's instruction s or re­
quir ed sc hedul ed maint enan ce is cover ed for
durati on of thes e warranties.
Damage to non-warranty parts
If fai lur e ofa warra nted part causes damag e to a
part no t co ver ed by warranty, the non-war­
ranted part will a lso be r eplac ed free of ch arge.
-4
18 Federal Emi ssions Warranties
A part install ed in accordance with Volk­
swag en's instru ctions or re quir ed sc hed uled
m aint enan ce is warranted until
sched­
ul ed re placement interv al or for the duration of
th es e warr ant ies .
-4

Proper maintenance and use
for proper maint enan ce are co n­
tained in your Volkswagen Maintena nce
bookl e1. Time and mileage intervals at whi ch
maint enan ce is
to b e perform ed, ma y vary from
mode l to model.
Vo lkswage n reco mm en ds you k eep a reco rd of
s chedul ed maint enance perfo rmed by ha vin g
yo ur Volkswagen Maintena nce booklet vali­
dated at the approximate time or mi leage inter­
va ls by a n auth ori zed Vo lkswagen dealer, and
that you prov ide these recor ds to the new ow ner
whe never yo u se ll th e vehicle.
Use of Genuine Volkswagen Parts
Vo lkswagen reco mmend s th at Genuin e Volk­
swagen parts be use d a s rep laceme nt parts for
th e m aint enan ce, repa ir or rep lacement of em is ­
s ion con trol systems . U se o f re placeme nt parts
which are nor equiv alent to Ge nuine Volk­
swage n parts i n emi ssio n pe rfo rm ance and du­
ra bilit y may impair the effec tiv en ess of em iss io n
Booklet 1.2 USA Warranty
Fa ilur e to m ainta in yo ur vehicl e accor ding to the
in stru ction for pro per maintenance may cause
t h e ve hicle to excee d appli cab le emission s stan­
d ard s and could re sult in denial of warranty cov­
e rage. However, Volkswagen w ill not deny a
wa rra nty claim sole ly on t he bas is of your fa ilure
to ma intain th e ve hicle according to the in stru c­
ti ons o r failur e to keep a record of maint enance.
In struction s for proper use of the vehicle are
co ntained in
Volkswage n Ow ner's
Ma nual. <11
con tro l sys te m s. Although use of parts oth er
than Genuine Vo lkswagen parts does not invali­
da te these warranties, Vo lkswa gen assumes no
li ability und er the se wa rranti es for fa ilur e of
suc h parts and damage to ot her parts cause d by
s u ch failur e
Maintenance and repairs performed by independent service shops
Without invalidating these warranties, you may
choose ro have ma inten an ce, repair or re pla ce­
ment of em iss io n con trol com pon ent s per­
formed by any automot ive se rv ice es tab lish ­
m ent or indiv idu al qu alifi ed to perform such
se 1v ices . I loweve r, the cost of su ch serv ices is
not covere d by tJ1 ese warra nties excep t in em er­
gencies . If the indepe ndent service es tablish - m
ent find s warrantabl e defect, you m ay del ive r
th e ve hicle to a n au thorized Volk swage n dealer
and have
defect correc ted free of ch arge.
Vo lkswagen wi ll not be liab le for any expenses
w hi ch yo u h ave incur red at the independent ser­
vice estab lishm ent , exce pt for em erge ncy re­
pa irs. See "Emerge ncy Repa irs" for furthe r
Parts not scheduled for inspection or replacement
Any part, whi ch is no t sc hedu le d for inspec tion
or rep lace men t a t m aint en an ce intervals speci­
fied in th e Volkswage n Main te nan ce booklet, is
covered by thi s wa rran ty for the full warranty pe- riocl
. A ny su ch repa ired or re pla ced under are warrante d for the remaining war­
ra nt y
California Emissions Warrantie s 25

Booklet 1.2 USA Warranty
Scheduled part in spection or replacement
A part scheduled only for in spection in accor­
dance with Volk swag en' s in struction s or re­
quired schedu le d maintenance i s covere d for
the duration of these warranties.
Damage to non -warranty parts
If failure of a warranted causes damage to a
part not covere d by wa rranty, the non-war­
ranted pan will al so be rep laced free of
will be re imbur sed if the
r e pair work was ne eded and corr ectly per ­
forme d, a nd it was impossible or unrea sonable
und er th e cir cu mstan ces to
or d rive yo ur
Vo lkswage n to the nearest a uthorized Volk­
sw agen dealer. Th e maximum reimbursem ent
allowab le is an amount equal
the cost if yo ur
authorized Volk swagen d ealer had compl ete d
the repa ir(s) . Reimbursem ent wi ll be consid ered A
part installed in acc ordanc e w ith Volk­
sw agen 's instruction s or required scheduled
maintenan ce is warranted uncil the nex t sc hed­
ul ed repla cement int erval for the durati on of
the se
when you submit th e fo llow ing items t o yo ur au­
t horized Volkswagen dealer:
• A stateme nt expla ining the c ircum stances
tha t pre vented you from getting
to an autho ­
ri ze d Volk swage n dealer,
• Paid recc ipt(sl.
• Repair order (s), and
• Part(s) re mo ved
yo ur
the vehicl e ca use d by tamp ering with emi ssion
contro ls, use of fuel containing l ead, or fuel n ot
m ee ting th e speci fica tion s set forth in the
Implied warranties
Any implied warranty, including warran ty
o f merchantabi lity or war ranty of fitness for
26 California Emissio ns Warranties
Ow ner's Manua l, and abu se, n eg lect or im ­
p rope r maint enance of the ve hicl e. D iag no sis
a nd repair of su ch damag e are at the expense of
particular pu rpose, is limited in durat ion to the period of these w ritten

Booklet 1.2 USA Warranty
BBB AUTO LINE
BBB AUTO LINE dispute resolution services
I f yo ur dealer or Customer CARE does not re solve you r prod uct concern to yo ur
sat isfact ion or if you do not wish to presen t yo ur
concern
to e ither of th em, you may advan­
t age of th e me diatio n and a rb it ra tion serv ices of
the Better Business Bureau. This program i s
ca lled BBll AUTO LINE and is ava ilab le to you
free of charge, on
nat ionwide bas is as long as
yo ur vehicle has been dr iven less than 24,000
m iles and has not been in use fo r more t han 2
years. Not every cla im i s eligible; there are some
age and mileage limitat ions , so please c heck
with you r loca l B euer Bu sines s Bureau ("BBB ")
r ega rd in g yo ur clai m.
The BBB AUTO LINE program has
staff wi ll fac ilitate negot iations between th e
parties in an effort to bring you r claim to a mutu­
ally acc eptab le re so lu tion . You do no t have to
partic ipate in med ia tion if you would rather pro­
cee d imme diate ly to arb itra tion. Arbitration is
th e o ther part of llBB AUTO LINE. Arbitrat ion is
a process by w hic h an imp art ia l pe rson makes a
deci sion on your cla im. The arbitrators are not
connected w ith the automob ile ind ustry and
serve on a vol untary ba sis.
I f yo u do not agree with the m ed iate d reso lution
and/or have opted to arb itrate, an arb itration
hear ing w ill be scheduled. You may attend the
hea ring in pe rso n, be represe nted by a n at­
torn ey, br ing witnesses, a nd give supporting ev­
id ence . Instead of ap pear ing perso nall y, yo u
ma y request a wri tten or eve n a tel ephon e arb i­
tratio n hea ring.
If yo u wis h to u se BBB AUTO LINE, please call
the fo llow ing to ll-free numbe r:
30 BBB AUTO LINE
Tel.: I ( 800) 95 5-5 100
you call th e local office of the "BBB", its
staff w ill need the following informatio n:
• Y our n am e, a ddress a nd tele ph one number
• Make, mod el and Vehicl e Id entifi cation
N umb er o f yo ur vehicl e (VIN)
• D elivery date a nd curr ent mil eage
• Natur e of c ompl aint or p roblem
The
will follow-up o n you r complai nt;
an d if it canno t be med iated, they w ill arra nge an
arbitratio n hearing.
A dec is io n will be made by the arb itra tor w it hin
3 days of the h earing (typica lly a decision is
m ade 40 days fro m th e date yo u fil ed yo ur cla im
with
Yo u th en have the op po rtu nity to acce pt or re ject
the deci sion. If you accept t he deci sio n, Volk ­
swagen of Am erica, I nc. wi ll b e bou nd by th e de ­
cisio n and f ulfi ll its o bli ga tion within th e time
s p eci fied by t he arb itrator.
If yo u reje ct the deci sion:
Yo u are free to pursue other legal remed ies
available under and federa l law.
2
T he ma nufacture r w ill no t have to comp ly
w ith any part of the deci sio n.
California re sid ents
A ddition al informati on re la tin g to y our ri ght s
t o arbitrat e warr anty claim s und er th e BBB
A UT O LINE Arbit ration Pr ogra m is p rovid ed in
th e O wner In form atio n ab out Co nsum er Pro­
t ec tion La ws bookl et w hich i s pre sented t o you
b y yo ur dea le r w hen yo u take delivery o f your
n ew v ehicl e._,.

Booklet 3.2 Tips and Advice
Braking power and braking distance
Braking power and braking distance are influenced by driving situations and
road
Worn brake pads will not provide good braking.
The amount of wear and tear on the brake pads
depends to a great extent on the cond itions
und er which the vehicle is opera ted and the way
the vehicle is dr iven. If you do a lot of city
driv ing, drive short distances or have a sporty
driving style, we reco mm end th at you have the
thickness of your brake pad s checked by an au­
thor ized Volkswagen dea ler more frequently
than r ecommend ed in the service schedule.
I f you dr ive witJ1 wet brakes , for example after a
dri ving through water,
heavy rainfall or
after washing the vehicle, brakin g power will be
reduced and sto pping distances w ill be longer
because the brake d iscs will be wet or in winter
ma ybe even frozen
the brakes must be dried
with severa l ca reful brake applications.
Brake fluid absorbs water and must be c hanged
every two years. Heavy use of the brakes can
cause vapor lock if the brake fl uid is too old.
Va por lock reduces braking power, increases
stopp ing distances and can even cause total
brake failure.
WARNING
• New tires and new brake pads do not pro­
v id e maximum grip, control or braking abilit y.
• To reduce the risk of losing control, a colli­
s ion and se rious persona l injuries, drive with
special ca re for the first
350 mil es (560 km).
• New brake pads do not have the best stop ­
ping power for the first
150 mil es (240 km) and
must be broken in. You can com pensate for
the slightly reduced braking ability by drivin g
w ith care and applying more pressure on the
brak e pedal.
• Never fo llow other vehicle s too close ly or
put yourse lf into other situ ations that might
r equ ire s udden , hard brakin g especially when
th e brake pads have not been broken in.
WARNING
Wet brake s or brak es coa ted ice or road
sa lt react slower and need longer stopping dis­
tanc es.
• Carefully apply brakes for a lest.
• Alwa ys dry brake s and clean olT ice coa t­
ings and salt coa tings with a few cautiou s
brake app lica tions.
• Always read and hee d all
in "Break ing in tir es and brake pads" on
page 7.
WARNING
Overheated brakes will reduce the vehicle's
s topping power and increase stoppin g di s­
tances.
• Always avoid over hea tin g the brakes!
• When driving downhill, the brakes have to
work hard and hea t up quickly .
• Before driving clown a long, steep hill, al­
ways red uce spee d and downshift to a lower
gea r. This will let th e ve hicle use engine
braking and reduce the load on the brakes.
• Always c han ge the brake fluid at least
every two years. Hard braking with old brake
fluid may cause a va por lock. Vapor lock re­
duces brakin g power, increases s topping dis­
tan ces and can even ca use to tal brake failure.
• A damaged front spoiler or new non stan­
dard spoile r ca n reduce the airflo w to the
brake s and cause them to overheat.
• Always sec an au thorized Vo lkswage n
dealer or qualil1ed workshop if yo u think th at
you may have damaged the front spoiler.
• Be sure to read and heed all WARNINGS
and the information =-page 27, "Accessories
and part s" before buying accessorie s.
8 Driving and protecting the environment