2009 TOYOTA xD Warranties & Maintenance Guides (in English)

If your name
or address has
changed or you
purchased your
Scion as a used
vehicle, please
complete and
mail the attached
card, even if your
warranty cover-
age has expired.
This will enable
Scion to contact
you with impor-
tant product or
safety updates
concerning your
vehicle. If the
card is no longer
attached, please
call Scion
Customer
Experience at
(866) 70-SCION,
or (866) 707-2466.
Check one:■
■Same owner, name and/or address has changed■
■New owner, purchased vehicle used
■
■Same owner, additional driver who should receive product/safety updates
■
■Mr.■
■Mrs.■
■Ms.■
■Miss■
■Dr.
OWNERINFORMATIONCHANGEFORM
EVV
First name M.I.Last name
Company name
Street address or P.O. Box Apt. or suite number
City StateZip code
Primary phone number Alternate phone number
Vehicle Identification Number (required to process change) Mo.
DayYear
–
–– –– //
Check here if
address below
is for company ■
■
This information is obtained solely for the use of Scion, a marque of Toyota Motor Sales, U.S.A., Inc.
Scion occasionally sends special promotional offers to registered owners. Check this box if you prefer
not to receive these offers.
■
■ Effective date of
this information
E-mail address
xD2009
WWW.SCION.COM
—
00505-09SWB-XD
Printed in U.S.A. 6/08
OWNER’S
WARRANTY
INFORMATION
YOU’RE COVERED.
RELAX.
08 Scion xD OWI_Cover-a.cgla 6/17/08 6:51 AM Page 1

SCION CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
08 Scion xD OWI_Cover-a.cgla:Scion Warranty_Cover 6/6/08 5:00 PM Page 3

Introduction
We’ve Got You Covered2
Transportation Assistance 3
If You Need Assistance 4
Warranty Coverages at a Glance 6
Your Warranties in Detail
General Warranty Provisions 7
New Vehicle Limited Warranty 9
Federal Emission Control Warranty 13
California Emission Control Warranty 19
Tire Limited Warranty 24
Your Responsibilities
Operation and Maintenance 25
Obtaining Warranty Service 27
TABLE OF CONTENTS
1
09 Scion xD OWI_Text.cgla 6/6/08 9:22 PM Page 1

elcome to Scion. You’ve joined
a select group of car buyers:
people who want a vehicle that
sets them apart from the crowd. We creat-
ed the car, but you made it your own —
reflecting your life and your own sense
of style.
Of course, quality and reliability are just as
important as a stylish ride. After all, if the
ride doesn’t go, what’s the point? Which
is the point of Scion’s excellent warranty
coverage. We stand behind the quality of
our vehicles. This booklet tells you just
how much. Your satisfaction is really important to us,
so occasionally we may create a special
policy adjustment to pay for certain repairs
that are no longer covered by warranty.
When we do this, we mail details to the
owners we have on record. That’s why it’s
important to send in the card at the back
of this booklet if you move or if you bought
your Scion from a previous owner. Just
tear out the card and drop it in the mail;
you don’t even have to put a stamp on it.
We want you to be confident that your ride
will keep you on the road — and that Scion
will keep you covered when you need it.
We think you’ll feel pretty good about that
after taking a look at this booklet. Again,
welcome to Scion!
WE’VE GOT YOU COVERED
W
2
This booklet describes the terms of
Scion warranty coverage as well as
general owner responsibilities.
Another booklet found in your glove
box, the
Scheduled Maintenance
Guide
, describes your vehicle’s main-
tenance requirements. Be sure to look
that one over pretty carefully, since
proper maintenance is required to
ensure that warranty coverage
remains intact.
All the info in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.
Scion is a marque of Toyota Motor Sales,
U.S.A., Inc.
Introduction
09 Scion xD OWI_Text.cgla 6/6/08 9:22 PM Page 2

f for some reason your ride doesn’t go,
and your Scion must be kept overnight
for warranty-covered repairs, you are
eligible for transportation assistance from
Scion. The Transportation Assistance
Policy applies if your car must be kept
overnight for any of the following reasons:
› The warranty repairs take more than
one day to complete.
› The warrantable condition requires
extensive diagnosis.
› The parts needed for the warranty
repairs are not readily available and your
car is inoperative or unsafe to drive.
TRANSPORTATION ASSISTANCE
The policy does not apply when the war-
ranty repairs can be completed in one day
but the car must be kept overnight due
to dealer or owner scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty to all 2009 model-year
Scions sold and serviced by Authorized
Servicing Dealerships* in the mainland
United States and Alaska.
If you need more info, please contact your
Authorized Servicing Dealership.
3
I
Introduction
*For the purposes of this policy, an Authorized Servicing Dealership
is a Scion dealership or a Toyota dealership.
09 Scion xD OWI_Text.cgla 6/6/08 9:22 PM Page 3

oth Scion and your dealership want
to make your Scion ownership
experience easy and convenient.
If you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
a quick response:
Step 1
Talk to a dealership manager, such as the
service manager or customer relations
manager. In most cases, you can reach a
satisfactory solution at this step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. If you are hearing- or
speech-impaired, call (800) 443-4999
(TDD).
To help everything move quickly, please
have the following information at hand
when you call:
› Your Scion’s vehicle identification num-
ber (located on the driver’s side corner
of the dashboard, under the window)
› Current mileage on your vehicle
› Name of your Scion dealership
A Scion customer relations representative
will help you work with the dealership to
find a satisfactory solution.
Step 3
If you’re still not satisfied after pursuing
steps 1 and 2, Scion offers additional
assistance through the Dispute Settlement
Program, a dispute resolution program
administered by the National Center for
Dispute Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two par-
ties authorize an independent third party
to hear and resolve a dispute. The program
is informal and free of charge.
To request that your case be reviewed
through the program, complete the cus-
tomer claim form in the
Owner’s Warranty
Rights Notification
booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
IF YOU NEED ASSISTANCE
B
4Introduction
09 Scion xD OWI_Text.cgla 6/6/08 9:23 PM Page 4

If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466. When
you call, be sure to have your vehicle iden-
tification number, your current mileage
and the names of your selling and servic-
ing dealerships.
California residents: Scion offers you
assistance through an arbitration program
called the California Dispute Settlement
Program (CDSP). A brochure about the
program is found in your glove box.
For additional information, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. You may also contact
the CDSP directly at (888) 300-6237.
Failure to use the CDSP may affect your
rights and remedies under California’s
“Lemon Laws.”
IF YOU NEED ASSISTANCE
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or CDSP
before seeking remedies under the
“Lemon Laws” of your state. Please
see the
Owner’s Warranty Rights
Notification
booklet for the require-
ments that apply to your state.
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the pro-
grams, call Scion Customer Experience
at (866) 70-SCION, or (866) 707-2466.
5Introduction
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WARRANTY COVERAGES AT A GLANCE
6Introduction
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