2009 TOYOTA CAMRY Warranty And Maintenance Guide

REPLACEMENT PARTS IF YOUR VEHICLE FAILS A SMOG-CHECK TEST
To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use
of Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts and you may elect to use non-Genuine
Toyota Parts for maintenance and repairs. However, use of replace-
ment parts that are not equivalent in quality to Genuine Toyota Parts
may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must
follow the maintenance and replacement schedules for the parts you
are using. In addition, you should ensure that such parts are warranted
by their manufacturers to be equivalent to Genuine Toyota Parts. If your vehicle fails a smog-check test, you may make a claim under
the Emission Performance Warranty. To do so, take your vehicle to an
authorized Toyota dealership and present a copy of the smog-check test
report. Also, take your maintenance records in case they are needed.
If your claim qualifies for coverage, the dealership will repair your vehi-
cle within 30 days (unless a shorter period is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to
a delay, or when a delay is caused by factors beyond the control of
Toyota or the dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 29, “Obtaining Warranty Service.”
Your Warranties in Detail24
CALIFORNIA EMISSION CONTROL WARRANTY
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If a Toyota dealership is unable to complete repairs on your vehicle
within 30 days, you may have the repairs made under Toyota’s
provisions for emergency warranty repairs. See page 29 for details. If you have questions or concerns about your vehicle’s California emis-
sion warranty coverage, please follow the steps described under “If You
Need Assistance” on pages 4–5. You may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450
REPAIR DELAYS IF YOU HAVE QUESTIONS
Your Warranties in Detail25
CALIFORNIA EMISSION CONTROL WARRANTY
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OBTAINING WARRANTY SERVICE ORIGINAL EQUIPMENT TIRE MANUFACTURERS
The tires that come as original equipment on your vehicle are warrant-
ed by their manufacturer and not Toyota. A separate warranty statement
for the tires is in your glove box.
To obtain service for a tire defect, take the tire to an authorized dealer
of the tire manufacturer. (Refer to your local phone directory for dealer
locations.) Your Toyota dealer may also be able to assist you in obtain-
ing warranty service from the manufacturer.
For additional warranty information or service assistance, contact the
tire manufacturer directly.
Your Warranties in Detail26
TIRE LIMITED WARRANTY
Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435 Toyo Tire (U.S.A.) Corporation
6261 Katella Ave., Suite 2B
Cypress, CA 90630
(800) 442-8696
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You are responsible for ensuring that your Toyota is operated and
maintained according to the instructions in the
Owner’s Manualand
the
Scheduled Maintenance Guide.
You should keep detailed records of vehicle maintenance, since under
some circumstances they may be required for warranty coverage. These
records should include date of service, mileage at time of service and a
description of service performed and/or parts installed. For your conve-
nience, a maintenance log is included in the
Scheduled Maintenance
Guide
. If you sell your vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, damage or
failures caused by lack of proper maintenance are not covered under
warranty. You may have maintenance performed on your vehicle by any qualified
person or facility. However, Toyota recommends having maintenance
performed by an authorized Toyota dealership.
Toyota dealership technicians are specially trained to maintain and repair
Toyota vehicles. They stay current on the latest service information
through Toyota technical bulletins, service publications and training
courses. Many are also certified through the Toyota Certification
Program, which involves a series of rigorous written examinations. Feel
free to ask any Toyota dealership to show you its technicians’ credentials.
You can be confident you’re getting the best possible service for your
vehicle when you take it to a Toyota dealership. Plus, a Toyota dealer-
ship will always use Genuine Toyota Parts designed specifically for your
vehicle.
GENERAL INFORMATION WHERE TO GO FOR MAINTENANCE
Your Responsibilities27
OPERATION AND MAINTENANCE
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REPLACEMENT PARTS
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts. However, Toyota recommends using only
Genuine Toyota Parts when you need to replace a part on your vehicle.
Like all Toyota products, Genuine Toyota Parts are built to the highest
standards of quality, durability and performance. They are also
designed to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an extensive inventory of Genuine
Toyota Parts to meet your vehicle service needs. And because it is
linked electronically to Toyota’s Parts Distribution Centers, the dealer-
ship has quick access to any parts it may not have in stock.
Genuine Toyota Parts are covered by their own warranty (see your
dealer for details) or the remainder of any applicable New Vehicle
Limited Warranty, whichever is longer. Non-Genuine Toyota Parts,
or any damage or failures resulting from their use, are not covered
by any Toyota warranty.
Your Responsibilities28
OPERATION AND MAINTENANCE
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In the United States, U.S. Territories
and Canada
To obtain warranty service in the United States, U.S. territories or
Canada, take your vehicle to an authorized Toyota dealership. If your
vehicle cannot be driven, contact your nearest Toyota dealership for
towing assistance. You do not have to pay for towing to the nearest
Toyota dealership if your vehicle is inoperable due to failure of a war-
ranted part.
Outside the United States, U.S. Territories
and Canada
If you are using your vehicle outside the United States, U.S. territories
and Canada and need warranty service, contact a local Toyota dealer-
ship. Please note, however, that your vehicle may not be repaired free
of charge because the local Toyota distributor may have no obligation
to provide warranty service for your vehicle, and/or your vehicle may
not comply with local regulatory or environmental requirements. If your vehicle is inoperable or unsafe to drive and there is no Toyota
dealership reasonably available to make repairs, you may perform the
repairs yourself or have them performed by another automotive service
provider. Toyota will reimburse you for any of the repairs that are cov-
ered by warranty. To receive reimbursement, present to an authorized
Toyota dealership your paid repair invoices and any parts that were
removed from the vehicle. You will be reimbursed for warranted parts
at the manufacturer’s suggested retail price and warranted labor at a
geographically appropriate hourly rate multiplied by Toyota’s recom-
mended time allowance for the repair.
If your vehicle requires emergency repair, Toyota assumes no liability
for subsequent failures caused by improper repairs or the use of non-
Genuine Toyota Parts unless you have the vehicle properly repaired in a
timely manner. To ensure that warranty coverage remains intact, have
your vehicle inspected by an authorized Toyota dealership as soon as
possible after an emergency repair.
BY GEOGRAPHIC REGION EMERGENCY REPAIRS
Your Responsibilities29
OBTAINING WARRANTY SERVICE
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NOTES
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NOTES
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