2009 SATURN VUE service

Courtesy Rental Vehicle
Your retailer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every retailer. Please contact your
retailer for specic information
about availability. All Courtesy
Transportation arrangements will
be administered by appropriate
retailer personnel.
Saturn reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualied
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s
resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
to ensure that your vehicle’s
designed appearance, durability,
and safety are preserved. The use
of Genuine GM parts can help
maintain your GM New Vehicle
Warranty.
7-10 Customer Assistance Information
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If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been
taken care of. Move your vehicle
only if its position puts you in
danger or you are instructed to
move it by a police officer.
Give only the necessary and
requested information to
police and other parties involved
in the crash. Do not discuss
your personal condition, mental
frame of mind, or anything
unrelated to the crash. This will
help guard against post-crash
legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 7-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’s
license number, vehicle license
plate, vehicle make, model
and model year, Vehicle
Identication Number (VIN),
insurance company and policy
number, and a general
description of the damage to the
other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance laws, a
report may not be necessary.
This is especially true if there are
no injuries and both vehicles
are driveable.
7-12 Customer Assistance Information
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Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on engines,
transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information needed
to knowledgeably service General
Motors cars and trucks. Each
bulletin contains instructions to
assist in the diagnosis and service
of your vehicle.
Owner Information
Owner publications are written
specically for owners and intended
to provide basic operational
information about the vehicle. The
owner manual includes the
Maintenance Schedule for all
models.In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus processing fee
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus processing fee
Current and Past Model Order
Forms
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
To request an order form, specify
year and model name of the vehicle.ORDER TOLL FREE:
1-800-551-4123 Monday-Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. on the World Wide
Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Customer Assistance Information 7-15
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Vehicle Data
Recording and
Privacy
Your Saturn vehicle has a number
of sophisticated computers that
record information about the
vehicle’s performance and how it is
driven. For example, your vehicle
uses computer modules to monitor
and control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may
store data to help your
dealer/retailer technician service
your vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate
of fuel consumption or average
speed. These modules may
also retain the owner’s personal
preferences, such as radio pre-sets,
seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event
Data Recorder (EDR). The main
purpose of an EDR is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was
travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries
occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.
7-16 Customer Assistance Information
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Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms and
Conditions for information on data
collection and use. See alsoOnStar
®
System on page 2-33in this manual
for more information.
Navigation System
If your vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and for
deletion instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Assistance Information 7-17
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A
About Driving Your Vehicle......... ii
Accessories and
Modications...................... 5-3
Accessory Power.................2-17
Accessory Power Outlets......3-16
Adding Equipment to Your
Airbag-Equipped Vehicle....1-57
Additional Required Services,
Scheduled Maintenance....... 6-6
Additives, Fuel...................... 5-6
Add-On Electrical
Equipment.......................5-79
Adjustment
Chime Level....................3-93
Air Cleaner/Filter, Engine.......5-17
Air Conditioning...................3-17
Air Filter, Passenger
Compartment...................3-24
Airbag
Readiness Light................3-29
Airbag System.....................1-42
Adding Equipment to
Your Airbag-Equipped
Vehicle........................1-57
How Does an Airbag
Restrain?.....................1-49Airbag System (cont.)
Passenger Sensing
System........................1-51
Servicing Your
Airbag-Equipped
Vehicle........................1-56
What Makes an Airbag
Inate?........................1-49
What Will You See After
an Airbag Inates?........1-50
When Should an Airbag
Inate?........................1-47
Where Are the Airbags?.....1-45
Airbags
Passenger Status
Indicator.......................3-30
All-Wheel Drive....................5-35
All-Wheel Drive Disabled
Light...............................3-40
All-Wheel-Drive (AWD)
System............................. 4-9
Antenna
Fixed Mast......................3-93
Antenna, XM™ Satellite
Radio Antenna System......3-93
Antilock Brake
System (ABS).................... 4-6
Warning Light...................3-32Appearance Care
Aluminum Wheels.............5-77
Care of Safety Belts..........5-74
Chemical Paint Spotting.....5-78
Cleaning Exterior Lamps/
Lenses........................5-75
Fabric/Carpet...................5-73
Finish Care......................5-76
Finish Damage.................5-78
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-74
Interior Cleaning...............5-72
Leather...........................5-74
Sheet Metal Damage........5-78
Tires...............................5-77
Underbody Maintenance....5-78
Washing Your Vehicle........5-75
Weatherstrips...................5-75
Windshield and Wiper
Blades.........................5-76
Assistance Program,
Roadside.......................... 7-6
Audio System......................3-64
Audio Steering Wheel
Controls.......................3-92
Navigation/Radio System,
see Navigation Manual . . . 3-81
INDEX i-1
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Child Restraints (cont.)
Older Children..................1-23
Securing a Child
Restraint in a Rear
Seat Position................1-37
Securing a Child Restraint
in the Right Front
Seat Position................1-39
Systems..........................1-29
Where to Put the
Restraint......................1-30
Chime Level Adjustment........3-93
Circuit Breakers...................5-80
Cleaning
Aluminum Wheels.............5-77
Exterior Lamps/Lenses......5-75
Fabric/Carpet...................5-73
Finish Care......................5-76
Instrument Panel, Vinyl,
and Other Plastic
Surfaces......................5-74
Interior............................5-72
Leather...........................5-74
Tires...............................5-77
Underbody Maintenance....5-78
Washing Your Vehicle........5-75Cleaning (cont.)
Weatherstrips...................5-75
Windshield and Wiper
Blades.........................5-76
Climate Control System.........3-17
Outlet Adjustment.............3-24
Climate Control Systems
Automatic........................3-20
Clock, Setting......................3-65
Collision Damage Repair.......7-10
Compact Spare Tire.............5-71
Compass............................3-47
Content Theft-Deterrent.........2-12
Control of a Vehicle............... 4-4
Convenience Net.................2-44
Coolant
Engine............................5-22
Engine Temperature
Warning Light
...............3-34
Surge Tank Pressure Cap . . . 5-25
Cooling System...................5-19
Courtesy Transportation.......... 7-9
Cruise Control....................... 3-9
Cruise Control Light..............3-38
Cupholders.........................2-41Customer Assistance.............. 7-5
Offices.............................. 7-5
Text Telephone (TTY)
Users............................ 7-5
Customer Information
Service Publications
Ordering Information......7-15
Customer Satisfaction
Procedure......................... 7-1
D
Damage Repair, Collision......7-10
Data Recorders
Event..............................7-16
Daytime Running
Lamps (DRL) ...................3-13
Daytime Running Lamps
Indicator Light..................3-39
Defensive Driving................... 4-3
Delayed Locking.................... 2-8
DIC Compass......................3-47
Disc, MP3...........................3-75
Doing Your Own
Service Work..................... 5-4
Dome Lamp ........................3-14
INDEX i-3
ProCarManuals.com

Door
Ajar Light........................3-40
Automatic Door Lock.......... 2-8
Automatic Door Unlock........ 2-8
Delayed Locking................. 2-8
Locks............................... 2-7
Power Door Locks.............. 2-8
Rear Door Security Locks.... 2-8
Drive Systems
All-Wheel Drive................5-35
Driver
Seat Height Adjuster........... 1-4
Driver Behavior..................... 4-2
Driver Information
Center (DIC)....................3-42
DIC Operation and
Displays.......................3-42
DIC Vehicle
Customization...............3-57
DIC Warnings and
Messages....................3-49
Driving
At Night..........................4-22
Before a Long Trip............4-24
Defensive.......................... 4-3
Drunk............................... 4-4
Environment...................... 4-2
Highway Hypnosis............4-24
Hill and Mountain Roads....4-24Driving (cont.)
In Rain and on Wet
Roads.........................4-23
Loss of Control................4-12
Off-Road .........................4-13
Off-Road Recovery...........4-11
Rocking Your Vehicle to
Get it Out ....................4-27
Winter.............................4-25
Driving for Better Fuel
Economy........................... 4-3
E
EDR ..................................7-16
Electrical Equipment
Add-On Equipment............5-79
Electrical System
Fuses and Circuit
Breakers......................5-80
Instrument Panel Fuse
Block...........................5-80
Power Windows and
Other Power Options.....5-80
Underhood Fuse Block......5-82
Windshield Wiper Fuses....5-80
Electronic Immobilizer
PASS-Key
®III+................2-13Electronic Immobilizer
Operation
PASS-Key
®III+................2-14
Engine
Air Cleaner/Filter...............5-17
Change Engine Oil Light....3-38
Check and Service
Engine Soon Lamp........3-35
Compartment Overview......5-12
Coolant...........................5-22
Coolant Heater.................2-18
Coolant Temperature
Warning Light...............3-34
Cooling System................5-19
Drive Belt Routing.............6-16
Exhaust...........................2-28
Oil ..................................5-14
Oil Life System.................5-16
Overheating.....................5-25
Reduced Power Light........3-39
Starting...........................2-17
Entry Lighting......................3-14
Reporting Safety Defects
to the United States
Government.....................7-14
Event Data Recorders..........7-16
Extender, Safety Belt............1-23
Exterior Lamps....................3-12
i-4 INDEX
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