2009 SATURN ASTRA ESP

Uniform Tire Quality
Grading
Quality grades can be found
where applicable on the
tire sidewall between tread
shoulder and maximum section
width. For example:
Treadwear 200 Traction AA
Temperature A
The following information relates
to the system developed by
the United States National
Highway Traffic Safety
Administration (NHTSA),
which grades tires by treadwear,
traction, and temperature
performance. This applies
only to vehicles sold in the
United States. The grades are
molded on the sidewalls of
most passenger car tires.
The Uniform Tire Quality
Grading (UTQG) system
does not apply to deep tread,winter-type snow tires,
space-saver, or temporary use
spare tires, tires with nominal rim
diameters of 10 to 12 inches
(25 to 30 cm), or to some
limited-production tires.
While the tires available on
General Motors passenger cars
and light trucks may vary
with respect to these grades,
they must also conform to
federal safety requirements and
additional General Motors
Tire Performance Criteria (TPC)
standards.
Treadwear
The treadwear grade is a
comparative rating based on
the wear rate of the tire
when tested under controlled
conditions on a specied
government test course.For example, a tire graded 150
would wear one and a half (1.5)
times as well on the government
course as a tire graded 100.
The relative performance of tires
depends upon the actual
conditions of their use, however,
and may depart signicantly from
the norm due to variations in
driving habits, service practices,
and differences in road
characteristics and climate.
Traction – AA, A, B, C
The traction grades, from highest
to lowest, are AA, A, B, and C.
Those grades represent the
tire’s ability to stop on wet
pavement as measured under
controlled conditions on
specied government test
surfaces of asphalt and
concrete. A tire marked C may
have poor traction performance.
Vehicle Service and Care 9-57
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Temperature – A, B, C
The temperature grades are
A (the highest), B, and C,
representing the tire’s resistance
to the generation of heat and
its ability to dissipate heat
when tested under controlled
conditions on a specied indoor
laboratory test wheel. Sustained
high temperature can cause
the material of the tire to
degenerate and reduce tire life,
and excessive temperature
can lead to sudden tire failure.
The grade C corresponds to
a level of performance which all
passenger car tires must meet
under the Federal Motor Vehicle
Safety Standard No. 109. Grades
B and A represent higher levels
of performance on the laboratory
test wheel than the minimum
required by law. It should benoted that the temperature grade
for this tire is established for a tire
that is properly inated and not
overloaded. Excessive speed,
underination, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.
{WARNING
The temperature grade for this
tire is established for a tire
that is properly inated and
not overloaded. Excessive
speed, underination, or
excessive loading, either
separately or in combination,
can cause heat buildup and
possible tire failure.
Wheel Alignment and
Tire Balance
The tires and wheels on your
vehicle were aligned and balanced
carefully at the factory to give
you the longest tire life and best
overall performance. Adjustments to
wheel alignment and tire balancing
will not be necessary on a regular
basis. However, if you notice
unusual tire wear or your vehicle
pulling to one side or the other, the
alignment might need to be
checked. If you notice your vehicle
vibrating when driving on a
smooth road, the tires and wheels
might need to be rebalanced.
See your dealer/retailer for proper
diagnosis.
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Tire Chains
{CAUTION
Do not use tire chains. There is
not enough clearance. Tire chains
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension or other vehicle parts.
The area damaged by the tire
chains could cause you to lose
control of the vehicle and you or
others may be injured in a crash.
Use another type of traction
device only if its manufacturer
recommends it for use on the
vehicle and tire size combination
and road conditions. Follow that
manufacturer’s instructions. To
help avoid damage to the vehicle,
drive slowly, readjust or remove
the device if it is contacting the
vehicle, and do not spin the
vehicle’s wheels. If you do nd
traction devices that will t,
install them on the front tires.
Tire Changing
If a Tire Goes Flat
It is unusual for a tire to blowout
while you are driving, especially if
you maintain your vehicle’s tires
properly. If air goes out of a tire, it is
much more likely to leak out slowly.
But if you should ever have a
blowout, here are a few tips about
what to expect and what to do:
If a front tire fails, the at tire creates
a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip
the steering wheel rmly. Steer to
maintain lane position, and then
gently brake to a stop well out of the
traffic lane.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction you
would use in a skid. In any rear
blowout remove your foot from the
accelerator pedal. Get the vehicle
under control by steering the
way you want the vehicle to go.It may be very bumpy and noisy, but
you can still steer. Gently brake to a
stop, well off the road if possible.{CAUTION
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the appropriate
safety equipment and training. If a
jack is provided with the vehicle,
it is designed only for changing a
at tire. If it is used for anything
else, you or others could be badly
injured or killed if the vehicle slips
off the jack. If a jack is provided
with the vehicle, only use it for
changing a at tire.
If a tire goes at, the next part
shows how to use the jacking
equipment to change a at tire
safely.
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Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel
for the vehicle to get to the
nearest service station.
Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Saturn retailer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also
given when the vehicle is stuck
in sand, mud, or snow.
Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of
the tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Customer Information 12-7
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Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or
the most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow
three weeks for delivery.
Trip Interruption Benets and
Assistance:Must be over
250 kilometres from where
your trip was started to
qualify. General Motors ofCanada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance
advisor will help you make
arrangements and explain how
to receive payment.
Alternative Service:
If assistance cannot be
provided right away, the
Roadside Assistance advisor
may give you permission to get
local emergency road service.
You will receive payment,
up to $100, after sending the
original receipt to Roadside
Assistance. Mechanical failures
may be covered, however
any cost for parts and labor
for repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment.
By scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
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Courtesy Rental Vehicle
Your retailer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every retailer. Please contact your
retailer for specic information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
retailer personnel.
Saturn reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualied
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s
resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
to ensure that your vehicle’s
designed appearance, durability,
and safety are preserved. The use
of Genuine GM parts can help
maintain your GM New Vehicle
Warranty.
12-10 Customer Information
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If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been
taken care of. Move your vehicle
only if its position puts you in
danger or you are instructed to
move it by a police officer.
Give only the necessary and
requested information to
police and other parties involved
in the crash. Do not discuss
your personal condition, mental
frame of mind, or anything
unrelated to the crash. This will
help guard against post-crash
legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’slicense number, vehicle license
plate, vehicle make, model
and model year, Vehicle
Identication Number (VIN),
insurance company and policy
number, and a general
description of the damage to the
other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance laws, a
report may not be necessary.
This is especially true if there are
no injuries and both vehicles
are driveable.
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Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions for information
on data collection and use. See also
OnStar
®System on page 4-38in
this manual for more information.
Navigation System
If your vehicle has a navigation
system, use of the system
may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
Refer to the navigation system
operating manual for information
on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Information 12-17
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