2009 PONTIAC VIBE ESP

Tire Changing
If a Tire Goes Flat
It is unusual for a tire to blowout
while you are driving, especially if
you maintain your vehicle’s tires
properly. If air goes out of a tire, it is
much more likely to leak out slowly.
But if you should ever have a
blowout, here are a few tips about
what to expect and what to do:
If a front tire fails, the at tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip thesteering wheel rmly. Steer to
maintain lane position, and then
gently brake to a stop well out of
the traffic lane.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction
you would use in a skid. In any
rear blowout remove your foot
from the accelerator pedal. Get the
vehicle under control by steering the
way you want the vehicle to go. It
may be very bumpy and noisy, but
you can still steer. Gently brake to a
stop, well off the road if possible.
{CAUTION
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the appropriate
safety equipment and training. If a
jack is provided with the vehicle, it
is designed only for changing a
at tire. If it is used for anything
else, you or others could be badly
injured or killed if the vehicle slips
off the jack. If a jack is provided
with the vehicle, only use it for
changing a at tire.
If a tire goes at, the next part
shows how to use the jacking
equipment to change a at tire
safely.
Vehicle Service and Care 9-61
2009 - Pontiac Vibe Owner Manual

Hitches
It is important to have the correct
hitch equipment. Crosswinds,
large trucks going by and rough
roads are a few reasons why
you will need the right hitch.
Here are some rules to follow:
Do not let the steel in a hitch
contact the aluminum on your
bumper because it can corrode.
Use something like paint or plastic
tape to separate the steel and
aluminum. The same steel to
aluminum problem can happen
with fasteners too.
Will you have to make any holes
in the body of your vehicle when
you install a trailer hitch? If you
do, then be sure to seal the holes
later when you remove the hitch.
If you do not seal them, deadly
carbon monoxide (CO) from the
exhaust can get into your vehicle.
See “Engine Exhaust” in the
Index. Dirt and water can too.
Safety Chains
You should always attach chains
between your vehicle and your
trailer. Cross the safety chains
under the tongue of the trailer
so that the tongue will not drop
to the road if it becomes separated
from the hitch. Instructions about
safety chains may be provided
by the hitch manufacturer or by
the trailer manufacturer. Follow the
manufacturer’s recommendation for
attaching safety chains and do not
attach them to the bumper. Leave
sufficient slack in the chain for turns.
Never allow safety chains to drag on
the ground.
Trailer Brakes
Does your trailer have its own
brakes?
Be sure to read and follow the
instructions for the trailer brakes so
you will be able to install, adjust and
maintain them properly. If you have
antilock brakes, do not tap into your
vehicle’s brake system. If you do,
both systems will not work well,
or at all.
Driving with a Trailer
Towing a trailer requires a certain
amount of experience. Get to know
the rig before setting out for the open
road. Acquaint yourself with the feel
of handling and braking with the
added weight of the trailer. And
always keep in mind that the vehicle
you are driving is now a good deal
longer and not nearly as responsive
as your vehicle is by itself.
Before you start, check the trailer
hitch, platform and attachments,
safety chains, electrical connector,
lamps, tires and mirror adjustment.
If the trailer has electric brakes, start
your vehicle and trailer moving and
then apply the trailer brake controller
by hand to be sure the brakes
are working. This lets you check
your electrical connection at the
same time.
During your trip, check occasionally
to be sure that the load is secure,
and that the lamps and any
trailer brakes are still working.
9-80 Vehicle Service and Care
2009 - Pontiac Vibe Owner Manual

Parking on Hills
{CAUTION
Parking the vehicle on a hill
with the trailer attached can be
dangerous. If something goes
wrong, the rig could start to move.
People can be injured, and both
the vehicle and the trailer can be
damaged. When possible, always
park the rig on a at surface.
To park your rig on a hill:
1. Apply your regular brakes, but
do not shift into P (Park) for an
automatic transmission or into
gear for a manual transmission,
yet. When parking uphill, turn
your wheels away from the curb.
When parking downhill, turn your
wheels into the curb.
2. Have someone place chocks
under the trailer wheels.3. When the chocks are in place,
release the regular brakes until
the chocks absorb the load.
4. Reapply the regular brakes.
Then apply your parking
brake and shift into P (Park)
for an automatic transmission
or R (Reverse) for a manual
transmission.
5. Release the regular brakes.
When You Are Ready to Leave
After Parking on a Hill
1. Apply your regular brakes and
hold the pedal down while you:
start your engine
shift the transmission
into gear
release the parking brake
2. Let up on the brake pedal.
3. Drive slowly until the trailer is
clear of the chocks.
4. Stop and have someone pick up
and store the chocks.
Maintenance When Trailer
Towing
Your vehicle will need service more
often when you are pulling a trailer.
See the Maintenance Schedule
for more on this. Things that are
especially important in trailer
operation are automatic transmission
uid (do not overll), engine oil, drive
belt, cooling system and brake
system. Each of these is covered in
this manual, and the Index will help
nd them quickly. If you are trailering,
it is a good idea to review this
information before starting your trip.
Check periodically to see that all
hitch nuts and bolts are tight.
Engine Cooling When Trailer
Towing
The cooling system could
temporarily overheat during severe
operating conditions. SeeEngine
Overheating on page 9-22.
9-82 Vehicle Service and Care
2009 - Pontiac Vibe Owner Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................12-1
Online Owner Center........12-3
Customer Assistance for
Text Telephone (TTY)
Users
..............................12-4
Customer Assistance
Offices............................12-4
GM Mobility
Reimbursement
Program
..........................12-5
Roadside Assistance
Program..........................12-5
Scheduling Service
Appointments
(for Service)
.....................12-8
Scheduling Service
Appointments (for Vehicle
Customization)
.................12-8
Courtesy Transportation. . .12-10
Collision Damage
Repair...........................12-11
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................12-15
Reporting Safety Defects
to the Canadian
Government
...................12-15
Reporting Safety Defects
to General Motors.........12-16
Service Publications
Ordering Information......12-16
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................12-17
Event Data Recorders.....12-17
OnStar®..........................12-18
Navigation System...........12-18
Radio Frequency
Identication (RFID).......12-18
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Pontiac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will
be resolved by the dealer’s sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has
not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE:Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the owner
of the dealership or the general
manager.
Customer Information 12-1
2009 - Pontiac Vibe Owner Manual

Calling for Assistance
When calling Roadside Assistance,
have the following information ready:
Your name, home address, and
home telephone number
Telephone number of your
location
Location of the vehicle
Model, year, color, and license
plate number of the vehicle
Odometer reading, Vehicle
Identication Number (VIN), and
delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to
5 years/100,000 miles (160 000 km),
whichever comes rst.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Pontiac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notication.
Pontiac and General Motors of
Canada Limited reserve the right to
limit services or payment to an owner
or driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel
for the vehicle to get to the
nearest service station.
Lock-Out Service:Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Pontiac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in sand,
mud, or snow.
Flat Tire Change:Service is
provided to change a at tire with
the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of the
tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
12-6 Customer Information
2009 - Pontiac Vibe Owner Manual

Trip Interruption Benets and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses
may be reimbursed during the
5 years/100,000 miles
(160 000 km) Powertrain warranty
period. Items considered are
hotel, meals, and rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement is
approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three weeks
for delivery.
Trip Interruption Benets
and Assistance:Must be over
250 kilometres from where your
trip was started to qualify.
General Motors of Canada Limited
requires pre-authorization,
original detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help you make arrangements
and explain how to receive
payment.
Alternative Service:
If assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Customer Information 12-7
2009 - Pontiac Vibe Owner Manual

Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specic information
about availability. All Courtesy
Transportation arrangements
will be administered by appropriate
dealer personnel.
General Motors reserves the right
to unilaterally modify, change
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at
its sole discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualied
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are
new parts made with the same
materials and construction methods
as the parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
to ensure that your vehicle’s
designed appearance, durability, and
safety are preserved. The use of
Genuine GM parts can help maintain
your GM New Vehicle Warranty.
Customer Information 12-11
2009 - Pontiac Vibe Owner Manual

If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in the
crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-5for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name,
the service’s name, and the
phone number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle licenseplate, vehicle make, model and
model year, Vehicle Identication
Number (VIN), insurance
company and policy number, and
a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
Customer Information 12-13
2009 - Pontiac Vibe Owner Manual