Services Provided
Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if
you have OnStar
®. For security
reasons, the driver must
present identi cation before this
service is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Pontiac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in
sand, mud, or snow.
Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly in ated.
It is the owner’s responsibility
for the repair or replacement of
the tire if it is not covered by
the warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Bene ts
and Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period. Items
considered are hotel, meals, and
rental car.
Services Not Included in
Roadside Assistance
Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Customer Information 12-7
If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been taken
care of. Move your vehicle only if
its position puts you in danger or
you are instructed to move it by a
police officer.
Give only the necessary and
requested information to police
and other parties involved in the
crash. Do not discuss your
personal condition, mental frame
of mind, or anything unrelated to
the crash. This will help guard
against post-crash legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and modelyear, Vehicle Identi cation
Number (VIN), insurance
company and policy number,
and a general description of the
damage to the other vehicle.
If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
12-12 Customer Information
