If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you
are uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identi cation Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-13
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-40in this manual
for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identi cation (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to General Motors....7-15
Reporting Safety Defects to the Canadian
Government............................................7-15
Reporting Safety Defects to the United
States Government...................................7-14
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-15
D
Daytime Running Lamp...................................3-14
Defensive Driving............................................. 4-2
Delayed Headlamps........................................3-14
Delayed Locking.............................................2-10
Doing Your Own Service Work........................... 5-5
Dome Lamps .................................................3-16Door
Automatic Door Lock....................................2-10
Delayed Locking..........................................2-10
Door Ajar Reminder....................................... 2-9
Locks.......................................................... 2-9
Power Door Locks......................................... 2-9
Programmable Automatic Door Unlock............2-10
Rear Door Security Locks.............................2-11
Driver Information Center (DIC).........................3-42
DIC Operation and Displays..........................3-43
DIC Vehicle Personalization..........................3-50
DIC Warnings and Messages........................3-46
Driving
At Night.....................................................4-13
Before a Long Trip......................................4-15
Defensive..................................................... 4-2
Drunken....................................................... 4-3
Highway Hypnosis.......................................4-15
Hill and Mountain Roads..............................4-16
In Rain and on Wet Roads...........................4-14
Rocking Your Vehicle to Get it Out.................4-20
Winter........................................................4-17
Driving for Better Fuel Economy......................... 4-2
4