SAFETY INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so.
• Do not attempt to service or repair SYNC. See your authorized dealer.
• Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
• Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
• For your safety, some SYNC functions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
• Ensure that you review your device’s user guide before using with
SYNC.
PHONE DEPENDENT FEATURES
While SYNC supports a variety of features, many are dependent upon the
functionality of your cell phone with Bluetoothwireless technology. At
a minimum, most cellular phones with Bluetoothwireless technology
support the following functions:
• Answering an incoming call
• Ending a call
• Using privacy mode
• Dial a number
• Redial
• Call waiting notification
• Caller ID
Other features, such as text messaging via Bluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
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SYSTEM CONTROLS
SYNC will interact with your audio system, steering wheel controls, and
DVD system (if equipped).
QUICK REFERENCE CHART
The following chart is a quick summary of your radio and steering wheel
controls as well as their respective function(s).
Radio control Steering wheel
control Function
Press to activate SYNC hands-free
calling or to answer an incoming call.
When in phone mode, press to send
a call, text message, to put a call on
hold and answer another call, or to
initiate a multi-party call.
Press and hold to end a call.
Press and hold to cancel a call to
emergency services when using the
911 Assist feature (if equipped).
Press and hold to exit phone mode
when not in an active call.
N/A VOICE
Press to activate Vo ice Recognition.
Press and hold to end an active
voice session.
Refer to the Voice recognition
system overview chapter for further
information.
SEEK
/
TUNE knob
,
,
Press / turn to scroll through various
menus and selections.
OK OK Press to confirm your selection.
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VEHICLE HEALTH REPORT (IF EQUIPPED, U.S. ONLY)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Reports supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors those systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
SYNC allows you to check your vehicle’s overall ‘health’ in the form of
diagnostic report card. The vehicle health report contains valuable
information such as:
• Vehicle diagnostic information
• Scheduled maintenance
• Field service actions
• Unserviced items from vehicle inspections by your authorized dealer
You can choose to run a report at any time and have the results sent to
your e-mail. You can also choose for SYNC to run reports at specific
mileage intervals aligned with your vehicle’s scheduled maintenance
intervals. Go to www.SyncMyRide.com to set up your Vehicle Health
Report profile and for more information on the availability of this
application in your market. Cell phone airtime usage may apply when
reporting. To access and run a report:
Note: To scroll, press
SEEKor/.
1. Press
to enter PHONE MENU.
2. Scroll repeatedly until VEH HEALTH appears in the radio display.
3. Press OK to confirm and enter the VEH HEALTH menu. USER PREF
will appear in the radio display.
4. Press SEEK
orto access RUN REPORT.
5. Press OK. SYNC will run a health report of the vehicle’s diagnostic
systems and send the results to your selected e-mail address.
Note: This feature may not function properly if you have enabled caller
ID blocking on your mobile phone.
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WARNING:Do not wait for 911 Assist to initiate an emergency
call if you are capable yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within 5 seconds after the crash, the system or phone may be
damaged or non-functional.
The cell phone or 911 Assist hardware may become damaged in a
crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, not all crashes deploy an airbag or activate the fuel
pump shut-off, which are the criteria to initiate 911 Assist.
WARNING: Always place cell phone in a secure location to
prevent it from becoming a projectile or becoming damaged in
the event of a collision. Failure to do so may cause serious injury or
damage the phone which could prevent 911 Assist from functioning
properly.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, SYNC is designed to assist
occupants in attempting to contact emergency services by dialing 911
through the occupant’s paired and connected Bluetoothenabled cellular
phone. In the event that a connected cellular phone is damaged or loses
connection to SYNC, SYNC will search for and connect to any available,
previously paired cell phone and continue to place the call to 911. Before
initiating the call, SYNC provides a 10 second window that allows the
driver or passenger to decide whether to cancel the call by pressing and
holding
on the steering wheel controls or on the audio system.
Before initiating the 911 call for the occupants, SYNC will say the
following or a similar message:
“A crash has occurred. SYNC will attempt to place a call to 911. To
cancel, press and hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator. The
pre-recorded message will be similar to the following example:
“A vehicle crash has been detected that has deployed an airbag or
activated the fuel pump shut-off in a SYNC equipped vehicle. Please send
assistance. You are now connected with the vehicle occupants.”
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Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note: When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist feature to perform
properly:
• SYNC is on and functioning properly at the time of the incident and
throughout feature activation and use.
• SYNC 911 Assist feature is set to ON prior to the incident.
• ABluetooth enabled cellular phone is paired and connected to SYNC.
• A connected Bluetoothenabled cellular phone has the ability to make
an outgoing call at the time of the incident.
• The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING: Unless 911 Assist is previously configured to ON
prior to a crash, 911 Assist will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
The 911 Assist feature is initially set to OFF. The connected phone must
be set as the primary phone in order to change the setting. To access the
setting:
1. Press
to enter PHONE MENU.
2. Scroll repeatedly until 911 ASSIST appears in the radio display.
3. Press OK to confirm and enter the 911 ASSIST menu.
Note: Before activating, 911 Assist will disclose to emergency
services that the vehicle has been in a crash involving the
deployment of an airbag or the activation of the fuel pump
shut-off and 911 Assist will be active for any paired and
connected cell phone. If you do not want to disclose this
information, do not activate the feature.
4. Press
orto toggle between ON/OFF.
5. Press OK when the desired option appears in the radio display. SET
ON or SET OFF will appear in the radio display as a confirmation.
For more information, please visit www.SyncMyRide.com.
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You may not reverse engineer, decompile, or disassemble nor permit
others to reverse engineer, decompile or disassemble the FORD
SOFTWARE, except and only to the extent that such activity is
expressly permitted by applicable law notwithstanding this limitation.
• Single EULA: The end user documentation for the DEVICE may
contain multiple versions of this EULA, such as multiple translations
and/or multiple media versions (e.g., in the user documentation and in
the software). Even if you receive multiple versions of the EULA, you
are licensed to use only one (1) copy of the SOFTWARE and only one
(1) copy of the FORD SOFTWARE.
• SOFTWARE Transfer: You may permanently transfer all of your
rights under this EULA only as part of a sale or transfer of the
DEVICE, provided you retain no copies, you transfer all of the
SOFTWARE (including all component parts, the media and printed
materials, any upgrades, this EULA and, if applicable, the
Certificate(s) of Authenticity), and the recipient agrees to the terms
of this EULA. If the SOFTWARE is an upgrade, any transfer must
include all prior versions of the SOFTWARE.
• Termination: Without prejudice to any other rights, FORD MOTOR
COMPANY or MS may terminate this EULA if you fail to comply with
the terms and conditions of this EULA.
• Security Updates/Digital Rights Management: Content owners use
the WMDRM technology included in your DEVICE to protect their
intellectual property, included copyrighted content. Portions of the
SOFTWARE on your DEVICE use WMDRM software to access
WMDRM-protected content. If the WMDRM software fails to protect
the content, content owners may ask Microsoft to revoke the
SOFTWARE’s ability to use WMDRM to play or copy protected
content. This action does not affect unprotected content. When your
DEVICE downloads licenses for protected content, you agree that
Microsoft may include a revocation list with the licenses. Content
owners may require you to upgrade the SOFTWARE on your DEVICE
to access their content. If you decline an upgrade, you will not be able
to access content that requires the upgrade.
• Consent to Use of Data: You agree that MS, Microsoft Corporation,
their affiliates and/or their designated agent may collect and use
technical information gathered in any manner as part of product
support services related to the SOFTWARE. MS, Microsoft
Corporation, their affiliates and/or their designated agent may use this
information solely to improve their products or to provide customized
services or technologies to you. MS, Microsoft Corporation, their
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affiliates and/or their designated agent may disclose this information to
others, but not in a form that personally identifies you.
• Internet-Based Services Components: The SOFTWARE may
contain components that enable and facilitate the use of certain
Internet-based services. You acknowledge and agree that MS, Microsoft
Corporation, their affiliates and/or their designated agent may
automatically check the version of the SOFTWARE and/or its
components that you are utilizing and may provide upgrades or
supplements to the SOFTWARE that may be automatically
downloaded to your DEVICE.
• Additional Software/Services: The SOFTWARE may permit FORD
MOTOR COMPANY, MS, Microsoft Corporation, their affiliates and/or
their designated agent to provide or make available to you
SOFTWARE updates, supplements, add-on components, or
Internet-based services components of the SOFTWARE after the date
you obtain your initial copy of the SOFTWARE (“Supplemental
Components”).
If FORD MOTOR COMPANY provides or makes available to you
Supplemental Components and no other EULA terms are provided along
with the Supplemental Components, then the terms of this EULA shall
apply.
If MS, Microsoft Corporation, their affiliates and/or their designated agent
make available Supplemental Components, and no other EULA terms are
provided, then the terms of this EULA shall apply, except that the MS,
Microsoft Corporation or affiliate entity providing the Supplemental
Component(s) shall be the licensor of the Supplemental Component(s).
FORD MOTOR COMPANY, MS, Microsoft Corporation, their affiliates
and/or their designated agent reserve the right to discontinue without
liability any Internet-based services provided to you or made available to
you through the use of the SOFTWARE.
• Links to Third Party Sites: The SOFTWARE may provide you with
the ability to link to third party sites through the use of the
SOFTWARE. The third party sites are not under the control of MS,
Microsoft Corporation, their affiliates and/or their designated agent.
Neither MS nor Microsoft Corporation nor their affiliates nor their
designated agent are responsible for (i) the contents of any third
party sites, any links contained in third party sites, or any changes or
updates to third party sites, or (ii) webcasting or any other form of
transmission received from any third party sites. If the SOFTWARE
provides links to third party sites, those links are provided to you only
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as a convenience, and the inclusion of any link does not imply an
endorsement of the third party site by MS, Microsoft Corporation,
their affiliates and/or their designated agent.
• Obligation to Drive Responsibly: You recognize your obligation to
drive responsibly and keep attention on the road. You will read and
abide with the DEVICE operating instructions particularly as they
pertain to safety and assumes any risk associated with the use of the
DEVICE.
UPGRADES AND RECOVERY MEDIA:
If the SOFTWARE is provided by FORD MOTOR COMPANY separate
from the DEVICE on media such as a ROM chip, CD ROM disk(s) or via
web download or other means, and is labeled “For Upgrade Purposes
Only” or For Recovery Purposes Only you may install one (1) copy of
such SOFTWARE onto the DEVICE as a replacement copy for the
existing SOFTWARE, and use it in accordance with this EULA, including
any additional EULA terms accompanying the upgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS: All title and intellectual
property rights in and to the SOFTWARE (including but not limited to
any images, photographs, animations, video, audio, music, text and
“applets,” incorporated into the SOFTWARE), the accompanying printed
materials, and any copies of the SOFTWARE, are owned by MS,
Microsoft Corporation, their affiliates or suppliers. The SOFTWARE is
licensed, not sold. You may not copy the printed materials accompanying
the SOFTWARE. All title and intellectual property rights in and to the
content which may be accessed through use of the SOFTWARE is the
property of the respective content owner and may be protected by
applicable copyright or other intellectual property laws and treaties. This
EULA grants you no rights to use such content. All rights not specifically
granted under this EULA are reserved by MS, Microsoft Corporation,
their affiliates and suppliers. Use of any on-line services which may be
accessed through the SOFTWARE may be governed by the respective
terms of use relating to such services. If this SOFTWARE contains
documentation that is provided only in electronic form, you may print
one copy of such electronic documentation.
All title and intellectual property rights in and to the FORD SOFTWARE
(including but not limited to any images, photographs, animations, video,
audio, music, text and “applets,” incorporated into the FORD
SOFTWARE), the accompanying printed materials, and any copies of the
FORD SOFTWARE, are owned by FORD MOTOR COMPANY. The FORD
SOFTWARE is licensed, not sold. You may not copy the printed materials
accompanying the FORD SOFTWARE. All title and intellectual property
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