VEHICLE HEALTH REPORT (IF EQUIPPED, U.S. ONLY)
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Reports supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors those systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
SYNC allows you to check your vehicle’s overall ‘health’ in the form of
diagnostic report card. The vehicle health report contains valuable
information such as:
• Vehicle diagnostic information
• Scheduled maintenance
• Field service actions
• Unserviced items from vehicle inspections by your authorized dealer
You can choose to run a report at any time and have the results sent to
your e-mail. You can also choose for SYNC to run reports at specific
mileage intervals aligned with your vehicle’s scheduled maintenance
intervals. Go to www.SyncMyRide.com to set up your Vehicle Health
Report profile and for more information on the availability of this
application in your market. Cell phone airtime usage may apply when
reporting. To access and run a report:
Note: To scroll, press
SEEKor/.
1. Press
to enter PHONE MENU.
2. Scroll repeatedly until VEH HEALTH appears in the radio display.
3. Press OK to confirm and enter the VEH HEALTH menu. USER PREF
will appear in the radio display.
4. Press SEEK
orto access RUN REPORT.
5. Press OK. SYNC will run a health report of the vehicle’s diagnostic
systems and send the results to your selected e-mail address.
Note: This feature may not function properly if you have enabled caller
ID blocking on your mobile phone.
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WARNING:Do not wait for 911 Assist to initiate an emergency
call if you are capable yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within 5 seconds after the crash, the system or phone may be
damaged or non-functional.
The cell phone or 911 Assist hardware may become damaged in a
crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, not all crashes deploy an airbag or activate the fuel
pump shut-off, which are the criteria to initiate 911 Assist.
WARNING: Always place cell phone in a secure location to
prevent it from becoming a projectile or becoming damaged in
the event of a collision. Failure to do so may cause serious injury or
damage the phone which could prevent 911 Assist from functioning
properly.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, SYNC is designed to assist
occupants in attempting to contact emergency services by dialing 911
through the occupant’s paired and connected Bluetoothenabled cellular
phone. In the event that a connected cellular phone is damaged or loses
connection to SYNC, SYNC will search for and connect to any available,
previously paired cell phone and continue to place the call to 911. Before
initiating the call, SYNC provides a 10 second window that allows the
driver or passenger to decide whether to cancel the call by pressing and
holding
on the steering wheel controls or on the audio system.
Before initiating the 911 call for the occupants, SYNC will say the
following or a similar message:
“A crash has occurred. SYNC will attempt to place a call to 911. To
cancel, press and hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator. The
pre-recorded message will be similar to the following example:
“A vehicle crash has been detected that has deployed an airbag or
activated the fuel pump shut-off in a SYNC equipped vehicle. Please send
assistance. You are now connected with the vehicle occupants.”
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Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note: When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist feature to perform
properly:
• SYNC is on and functioning properly at the time of the incident and
throughout feature activation and use.
• SYNC 911 Assist feature is set to ON prior to the incident.
• ABluetooth enabled cellular phone is paired and connected to SYNC.
• A connected Bluetoothenabled cellular phone has the ability to make
an outgoing call at the time of the incident.
• The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING: Unless 911 Assist is previously configured to ON
prior to a crash, 911 Assist will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
The 911 Assist feature is initially set to OFF. The connected phone must
be set as the primary phone in order to change the setting. To access the
setting:
1. Press
to enter PHONE MENU.
2. Scroll repeatedly until 911 ASSIST appears in the radio display.
3. Press OK to confirm and enter the 911 ASSIST menu.
Note: Before activating, 911 Assist will disclose to emergency
services that the vehicle has been in a crash involving the
deployment of an airbag or the activation of the fuel pump
shut-off and 911 Assist will be active for any paired and
connected cell phone. If you do not want to disclose this
information, do not activate the feature.
4. Press
orto toggle between ON/OFF.
5. Press OK when the desired option appears in the radio display. SET
ON or SET OFF will appear in the radio display as a confirmation.
For more information, please visit www.SyncMyRide.com.
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VOICE COMMANDS IN MEDIA MODE
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using cell phones, even with voice
commands. The driver’s primary responsibility is the safe operation of
their vehicle. Only use media and other devices not essential to the
driving task when it is safe to do so.
Voice commands when using the USB port
When using the USB port, you may say any of the following
commands: • Play all •Play
• Pause •What’s playing?
• Connections •Play next track
• Play previous track •Play next folder
2
• Similar music •Play previous folder2
• Autoplay on •Autoplay off
• Repeat off •Repeat on
• Shuffle on •Shuffle off
• Play genre
1•Play playlist
• Play album
• Play track
• Search genre
• Search album
• Refine artist
1
Voice commands are not available until indexing is complete.2Voice commands only available in folder mode. For more information,
refer to Exploring the USB device later in this chapter.
Note: In the above possible commands, “
that it could be the name of any desired group, artist, etc.
Autoplay: With this feature ON, SYNC allows you to listen to music
which has already been randomly indexed during the indexing process.
With this feature OFF, SYNC will not begin to play any of your music
until all media has all been indexed.
Note: The larger the number of songs the system has to index, the
longer indexing will take. Indexing times can vary from device to device.
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1. Press AUX repeatedly until SYNC appears.
2. Press MENU. MEDIA MENU will momentarily appear in the radio
display.
3. Press OK to access PLAY MENU.
4. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
5. Press OK to confirm and enter the SYSTEM SETTINGS menu.
6. Scroll repeatedly until ADVANCED appears in the radio display.
7. Press OK to confirm and enter the ADVANCED menu.
8. Scroll repeatedly until MASTER RESET appears in the radio display
9. Press OK. SYNC will ask you to confirm the master reset.
10. Press OK to confirm. The radio display will read RESET DONE.
SYNC will take you back to the ADVANCED SETTINGS menu.
Installing new vehicle applications
You can download new software applications (if available) and then load
the desired applications onto SYNC through your USB port. Please refer
to www.SyncMyRide.com for further information.
USING SYNC’S PLAY MENU
The SYNC PLAY MENU allows you to play your music by playing all
selections, by artist listing, album listing, genre listing, playlists, tracks,
or by selecting similar music to what is currently playing. You can also
choose to ‘Explore USB’ which will allow you to explore supported digital
music files on your playing device.
WARNING: SYNC PLAY MENU manual control is a backup
interface to voice commands. Do not use SYNC PLAY MENU
manual control while driving.
Note: The PLAY MENU is only available for indexable media through the
USB port. This is not available for LINE IN and BT AUDIO.
SYNC is able to organize and sort your indexed media from your playing
device by metadata tags. Metadata tags are descriptive software
identifiers embedded in your media files which provide information about
the media file. SYNC supports the following metadata tags:
• Artist
• Album
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ACCESSING SYNC MEDIA FEATURES THROUGH YOUR DVD
SYSTEM (IF EQUIPPED)
WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using cell phones, even with voice
commands. The driver’s primary responsibility is the safe operation of
their vehicle. Only use cell phones and other devices not essential to
the driving task when it is safe to do so.
Rear seat passengers can listen to SYNC media sources (USB, BT
AUDIO, LINE IN) through the DVD system (if equipped).
To access:
1. Ensure that:
• The DVD and audio system are ON. See the Family Entertainment
System section in your Owner’s Guide for more information.
• Your digital media playing device is plugged into the USB port or
SYNC’s Auxiliary input jack (Line in), if desired.
Note: When accessing media through the USB port, ensure that the
media device is plugged into the USB port BEFORE pressing the
media button to select USB. If no device is plugged into the USB port,
USB will not appear as an available selection.
• Your Bluetooth enabled cellular phone from which you wish to stream
music is ON and is currently paired to SYNC as a BluetoothDevice.
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END USER NOTICE
MICROSOFT WINDOWSMOBILE FOR AUTOMOTIVE IMPORTANT
SAFETY INFORMATION
This system Ford SYNC™ contains software that is licensed to
Manufacturer FORD MOTOR COMPANY by an affiliate of Microsoft
Corporation pursuant to a license agreement. Any removal, reproduction,
reverse engineering or other unauthorized use of the software from this
system in violation of the license agreement is strictly prohibited and
may subject you to legal action.
Read and follow instructions
Before using your Windows Automotive-based system, read and follow all
instructions and safety information provided in this end user manual
(“User’s Guide”). Not following precautions found in this User’s Guide
can lead to an accident or other serious consequences.
Keep User’s Guide in Vehicle
When kept in the vehicle, the User’s Guide will be a ready reference for
you and other users unfamiliar with the Windows Automotive-based
system. Please make certain that before using the system for the first
time, all persons have access to the User’s Guide and read its
instructions and safety information carefully.
WARNING: Operating certain parts of this system while driving
can distract your attention away from the road, and possibly
cause an accident or other serious consequences. Do not change
system settings or enter data non-verbally (using your hands) while
driving. Stop the vehicle in a safe and legal manner before attempting
these operations. This is important since while setting up or changing
some functions you might be required to distract your attention away
from the road and remove your hands from the wheel.
GENERAL OPERATION
Voice Command Control
Functions within the Windows Automotive-based system may be
accomplished using only voice commands. Using voice commands while
driving allows you to operate the system without removing your hands
from the wheel.
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