2009 Mercury Grand Marquis roof

8. After having waited the necessary time for the programming to
confirm, turn the ignition to the off position.
Once disabled, the autolock or auto-unlock feature can be enabled by
repeating the procedure in Steps 1–8.
CHILDPROOF DOOR LOCKS
When these locks are set, the rear
doors cannot be opened from the
inside. The rear doors can be
opened from the outside when the
doors are unlocked.
The childproof locks are located on
rear edge of each rear door and
must be set separately for each
door. Setting the lock for one door
will not automatically set the lock
for both doors.
Move lock control up to engage the
childproof lock. Move control down
to disengage childproof locks.
INTERIOR LUGGAGE COMPARTMENT RELEASE
Your vehicle is equipped with a mechanical interior luggage compartment
release handle that provides a means of escape for children and adults in
the event they become locked inside the luggage compartment.
Adults are advised to familiarize themselves with the operation and
location of the release handle.
2009 Grand Marquis(grn)
Owners Guide(own2002), 2nd Printing
USA(fus)
Locks and Security
74

procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
2009 Grand Marquis(grn)
Owners Guide(own2002), 2nd Printing
USA(fus)
Customer Assistance
212

WAXING
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use Motorcraft Bug and Tar Remover
(ZC-42), available from your authorized dealer.
2009 Grand Marquis(grn)
Owners Guide(own2002), 2nd Printing
USA(fus)
Cleaning
217

L
Lamps
autolamp system .......................41
bulb replacement
specifications chart ..................47
daytime running light ...............42
fog lamps ...................................42
headlamps .................................41
headlamps, flash to pass ..........42
instrument panel, dimming .....43
interior lamps .....................45–47
replacing bulbs .........................48
LATCH anchors .........................129
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........175
Limited slip axle
(see Traction Loc) ....................179
Load limits .................................158
Locks
autolock .....................................72
childproof ..................................74
doors ..........................................72
Lubricant specifications ...........257
Lug nuts ....................................201
Lumbar support, seats ...............91
M
Message center ...........................62
english/metric button ...............66
system check button ................65
warning messages .....................67
Mirrors .........................................56
automatic dimming rearview
mirror ........................................56
fold away ...................................57
heated ........................................57
side view mirrors (power) .......56Motorcraft parts ........222, 238, 255
O
Octane rating ............................243
Oil (see Engine oil) ..................227
P
Parking brake ............................176
Parts (see Motorcraft parts) ....255
Passenger Occupant
Classification Sensor ...................95
Pedals (see Power adjustable
foot pedals) .................................57
Power adjustable foot pedals .....57
Power distribution box
(see Fuses) ...............................191
Power door locks ........................72
Power mirrors .............................56
Power point .................................54
Power steering ..........................178
fluid, checking and adding ....251
fluid, refill capacity ................257
Power Windows ...........................55
R
Radio ..........................20, 22, 25, 30
Rear window defroster ...............40
Recommendations for
attaching safety restraints for
children ......................................122
Relays ................................187, 194
Remote entry system .................76
illuminated entry ......................79
locking/unlocking doors ...........77
2009 Grand Marquis(grn)
Owners Guide(own2002), 2nd Printing
USA(fus)
Index
268