ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•
lock-out assistance (key replacement cost is the customer’s responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
2009 Grand Marquis(grn)
Owners Guide(own2002), 2nd Printing
USA(fus)
Roadside Emergencies
184
Floor mats ...................................70
Fluid capacities .........................257
Fog lamps ....................................42
Fuel ............................................238
calculating fuel
economy ............................64, 245
cap ...........................................241
capacity ...................................257
choosing the right fuel ...........243
comparisons with EPA fuel
economy estimates .................248
detergent in fuel .....................243
filling your vehicle with
fuel ...........................238, 241, 245
filter, specifications ........238, 255
fuel pump shut-off switch .....186
improving fuel economy ........245
octane rating ...................243, 260
quality ......................................244
running out of fuel .................244
safety information relating to
automotive fuels .....................238
Fuel - flex fuel vehicle
(FFV) .................................238, 243
Fuses ..................................187–188
G
Gas cap (see Fuel cap) ............241
Gas mileage
(see Fuel economy) .................245
Gauges .........................................17
H
Hazard flashers .........................185
Head restraints ...........................87
Headlamps ...................................41
aiming ........................................43autolamp system .......................41
bulb specifications ....................47
daytime running lights .............42
flash to pass ..............................42
high beam .................................42
replacing bulbs .........................48
turning on and off ....................41
Heating
heating and air conditioning
system .................................37–38
Hood ..........................................224
I
Ignition ...............................168, 260
Illuminated visor mirror .............53
Infant seats
(see Safety seats) .....................124
Inspection/maintenance (I/M)
testing ........................................250
Instrument panel
cleaning ...................................220
cluster ........................................12
lighting up panel and
interior .......................................43
J
Jump-starting your vehicle ......202
K
Keyless entry system .................80
autolock .....................................72
keypad .......................................80
programming entry code .........80
Keys .......................................72, 85
positions of the ignition .........168
2009 Grand Marquis(grn)
Owners Guide(own2002), 2nd Printing
USA(fus)
Index
267
