Power outlet in cargo compartment
If the engine is off and the power outlets are
being used extensively, the vehicle battery
may become discharged.
Tele Aid
! In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press button E to
perform the acquaintance call. Failure to
complete either of these steps may result
in a system that is not activated.
If you have any questions regarding
activation, please call the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at www.mbusa.com (USA
only). The “My Tele Aid” section will give you
access to account information, remote door
unlock and more.
The Tele Aid system is available if
Rit has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time.
Rvehicle battery power is available.
Rthe relevant cellular phone network and
GPS signals are available and pass the
information on to the Response Center.
iLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Response
Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
RAutomatic and manual emergency
RRoadside Assistance
RInformation
The Tele Aid system is operational providing
that the vehicle’s battery is charged, properly
connected, not damaged, and cellular and
GPS coverage is available. The Tele Aid
system utilizes the cellular network for
communication and the GPS (Global
Positioning System) satellites for vehicle
location. If either of these signals are
unavailable, the Tele Aid system may not
function and if this occurs, assistance must
be summoned by other means.
i A Tele Aid call cannot be canceled. Even
if the Tele Aid system is not activated or
operational, the system will attempt to
connect the respective call. This may take
as long as 5 minutes or more. As long as
the Tele Aid system attempts to connect a
call, you cannot operate the audio system
or the COMAND system. Also, most
functions in the control system, such as the
telephone function, are suspended.
Therefore, it is not advisable to initiate any
Tele Aid call unless the Tele Aid system is
activated and operational.
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