2009 MERCEDES-BENZ E-CLASS ESTATE service

!
Observe the note on care provided by the
trailer manufacturer.
i Maintenance of the ball coupling and
trailer coupling can also be performed by
any Mercedes-Benz Service Centre. H
Environmental note
Dispose of oily and greasy cloths in an envi-
ronmentally-responsible manner. Interior care
Cleaning the steering wheel boss and
dashboard G
Risk of injury
Do not use cleaning agents and cockpit care
spray containing solvents to clean the dash-
board and the steering wheel boss. If cleaning
agents containing solvents are used the sur-
faces become porous, then if an airbag is
deployed the disintegrating plastic parts may
cause serious injury.
X Wipe the dashboard and steering wheel
boss with a damp, lint-free cloth (e.g. a
microfibre cloth) and cleaning agent.
X Heavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
Cleaning the COMAND display X
Before cleaning the display, make sure that
it is switched off and has cooled down.
X Clean the display surface using a commer-
cially-available microfibre cloth and TFT/
LCD display cleaner.
X Dry the display surface using a dry micro-
fibre cloth.
! For cleaning, do not use any of the fol-
lowing: R
alcohol-based solvents or petrol
R abrasive cleaning agents
R commercially-available household clean-
ing agents
These may damage the display surface. Do
not exert pressure when cleaning the dis-
play surface as this may lead to irreversible
damage.
Cleaning the seat covers !
Do not use microfibre cloths to clean gen-
uine leather, artificial leather or
Alcantara ®
covers, as these are too aggres-
sive and, if used often, may damage the
cover.
! Clean:
R genuine leather covers with a damp
cloth, then wipe the covers down with a
dry cloth. Make sure that the leather
does not become soaked. For leather
care, use a leather care agent recom-
mended by Mercedes-Benz. You can
obtain information about this from any
Mercedes-Benz Service Centre.
R artificial leather covers with a cloth mois-
tened with a solution containing 1%
detergent (e.g. washing-up liquid).
R cloth covers with a microfibre cloth mois-
tened with a solution containing 1%
detergent (e.g. washing-up liquid). Rub
carefully and always wipe entire seat sec-
tions to avoid leaving visible lines. Leave
the seat to dry afterwards. Cleaning
results depend on the type of dirt and
how long it has been there.
R Alcantara ®
covers with a damp cloth.
Make sure you wipe entire seat sections
to avoid leaving visible lines.
i Note that regular care is essential to
ensure that the quality (both appearance
and comfort) of the covers is retained over
time. 244
CareOperation
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Cleaning Night View Assist Plus*
!
Never clean the camera lens. When clean-
ing the field of vision of the driving systems,
make sure that you do not spray glass
cleaner on the camera lens. If the camera
lens is dirty, visit a qualified specialist work-
shop, e.g. a Mercedes-Benz Service
Centre. X
Fold down the camera cover by recess :.X
Use a soft cloth to clean the windscreen in
front of camera ;.
! If you are using a glass cleaner, do not
spray it onto the lens of the Night View
Assist camera. Cleaning the plastic trim !
Do not affix the following to plastic surfa-
ces:
R stickers
R films
R scented oil bottles or similar items
You can otherwise damage the plastic.
! Ensure that cosmetics, insect repellent
and suntan lotion do not come into contact
with the vehicle's trim. This will protect the
vehicle's high-quality trim and help retain
its overall appearance.
X Wipe the plastic trim with a damp, lint-free
cloth (e.g. a microfibre cloth).
X Heavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
Cleaning the wooden trim* and trim
strips X
Wipe the wooden trim and trim strips with
a damp, lint-free cloth (e.g. a microfibre
cloth).
X Heavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz. Care
245Operation
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outside temperature, warning and indicator
lamps, display messages or the failure of sys-
tems. The vehicle’s handling characteristics
may be affected. Adapt your driving style and
speed accordingly.
Immediately consult a qualified specialist
workshop which has the necessary specialist
knowledge and tools to carry out the work
required. Mercedes-Benz recommends that
you use a Mercedes-Benz Service Centre for
this purpose. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist workshop.
When you stop and park the vehicle, please
observe the instructions provided for HOLD
(Y page 151)and parking (Y page 107).
Calling up display messages The on-board computer saves certain display
messages, which you can call up.
X Press =or; on the steering wheel
to select the Servicemenu.
If there are display messages, the multi-
function display shows, e.g. 2 messages.
X Using 9or: select the entry, e.g.
2 messages. X
Confirm with a.
X Using :or9 scroll through the dis-
play messages.
Hiding display messages You cannot hide display messages of the
highest priority. The multi-function display
shows these messages continuously until
their causes have been remedied.
Use the buttons on the multi-function steer-
ing wheel.
X
Use the aor% button on the steer-
ing wheel to hide the display message.
The following tables contain all the display
messages. Text messages
G
Risk of accident and injury
The operating safety of the vehicle can be compromised if maintenance work is carried out
incorrectly. This could cause you to lose control of the vehicle and cause an accident. The safety
systems may also not be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified spe-
cialist workshop must have the necessary specialist knowledge and tools to carry out the work
required. Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this
purpose. In particular, work relevant to safety or on safety-related systems must be carried out
at a qualified specialist workshop. 252
Display messagesPractical advice
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Symbol messages
G
Risk of accident and injury
The operating safety of the vehicle can be compromised if maintenance work is carried out
incorrectly. This could cause you to lose control of the vehicle and cause an accident. The safety
systems may also not be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified spe-
cialist workshop must have the necessary specialist knowledge and tools to carry out the work
required. Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this
purpose. In particular, work relevant to safety or on safety-related systems must be carried out
at a qualified specialist workshop. Display messages
Possible causes/consequences and
X
X Solutions 7 If the symbol appears in the multi-function display, a seat belt
tongue has been clipped into a rear seat belt buckle.
Further information on the status indicator for the rear seat
belts (Y
page 91) a G
Risk of injury
If the symbol appears in the multi-function display, a seat belt
tongue has not been clipped into a rear seat belt buckle.
X If necessary, ask occupants in the rear to fasten their seat
belts.
Further information on the status indicator for the rear seat
belts (Y page 91) N Saloon: the boot lid is open.
X
Close the boot lid. A Estate: the tailgate is open.
X
Close the tailgate. M
or
? G
Risk of accident
The bonnet is open. A warning tone also sounds.
X Stop immediately, paying attention to road and traffic con-
ditions.
X Close the bonnet.
If the active bonnet (pedestrian protection) is triggered:
X Reset the bonnet (Y page 302).
X Close the bonnet. ; At least one door is open. A warning tone also sounds.
X
Close the doors. Display messages
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Display messages
Possible causes/consequences and
X
X Solutions 6 Rear
centre
malfunc‐
tion Con‐
sult work‐
shop
G
Risk of injury
SRS has malfunctioned at the rear centre*. The 6warning
lamp also lights up in the instrument cluster.
X Visit a qualified specialist workshop. 6 Left
windowbag
malfunc‐
tion Con‐
sult work‐
shop
or
Right
windowbag
malfunc‐
tion Con‐
sult work‐
shop
G
Risk of injury
There is a malfunction in the left-hand or right-hand window-
bag. The 6warning lamp also lights up in the instrument
cluster.
X Visit a qualified specialist workshop. C There is only a small amount of fuel in the fuel tank.
X
Refuel at the nearest filling station. 8 Reserve
fuel level The fuel level has fallen below the reserve range. The opera-
tion of the auxiliary heating* can no longer be guaranteed.
X
Refuel at the nearest filling station. ¥ Top up
washer
fluid The washer fluid level in the washer fluid reservoir has drop-
ped below the minimum.
X
Top up the windscreen washer fluid (Y page 222).Troubleshooting
Points to remember
G
Risk of accident and injury
The operating safety of the vehicle can be compromised if maintenance work is carried out
incorrectly. This could cause you to lose control of the vehicle and cause an accident. The safety
systems may also not be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified spe-
cialist workshop must have the necessary specialist knowledge and tools to carry out the work
required. Mercedes-Benz recommends that you use a Mercedes-Benz Service Centre for this
purpose. In particular, work relevant to safety or on safety-related systems must be carried out
at a qualified specialist workshop. 278
TroubleshootingPractical advice
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Problem
Possible causes/consequences and
X
X Solutions You have lost a key.
X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. You have lost the emer-
gency key element.
X
Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating* or inte-
rior lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 319).
or
X Jump-start the vehicle (Y page 323).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the key.
The steering lock is mechanically blocked.
44
X Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS
GO*. The key is in the
vehicle. A door is open. Therefore, the key cannot be detected as easily.
X
Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle using the key in the ignition lock. 44
Not vehicles with DIRECT SELECT selector lever. Troubleshooting
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Auxiliary heating*
Display messages
Possible causes/consequences and
X
X Solutions FAIL The starter battery is not charged sufficiently or the system
is faulty.
X
Charge the starter battery.
X Make another attempt to switch on the auxiliary heating
using the remote control.
X Have the auxiliary heating checked at a qualified specialist
workshop. $ FAIL The signal transmission between the transmitter and the vehi-
cle is faulty.
X
Change your position in relation to the vehicle, moving
closer if necessary.
X Make another attempt to switch the auxiliary heating on or
off using the remote control. © FAIL There is not enough fuel in the fuel tank, or the auxiliary heat-
ing is faulty.
X
Refuel at the nearest filling station.
X Make another attempt to switch on the auxiliary heating
using the remote control.
X Have the auxiliary heating checked at a qualified specialist
workshop. Parking up the vehicle
Problem
Possible causes/consequences and
X XSolutions The vehicle is to be left
parked up for longer
than four weeks. The battery can be damaged through exhaustive discharge.
X
Disconnect the battery (Y page 321) or connect to a trickle
charger.
i Have the battery checked at a qualified specialist workshop,
e.g. a Mercedes-Benz Service Centre. The vehicle is to be left
parked up for longer
than six weeks. Damage resulting from non-use may occur if the vehicle is parked
up for long periods.
X
Visit a qualified specialist workshop and seek advice. 298
TroubleshootingPractical advice
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bonnet
:upwards until the relevant bon-
net actuator cover ;no longer moves.
Bonnet actuator covers ;should now lie
flat against housing =(arrow).
X Close bonnet :(Ypage 219).
If bonnet :cannot be closed or the L
symbol appears in the multi-function display,
repeat the steps again. G
Risk of accident
If the bonnet can still not be engaged properly
or the Lsymbol appears in the multi-func-
tion display, do not continue driving. Other-
wise, the bonnet may open when driving and
block your view. Consult a qualified specialist
workshop. Otherwise, you may cause an acci-
dent and injure yourself and others. Resetting triggered NECK-PRO head
restraints
If the NECK-PRO head restraints are triggered
in an accident, you must reset the head
restraints on the driver's and the front-pas-
senger's seats. Otherwise, the additional pro-
tection will not be available in the event of
another rear-end collision. You can recognise
when head restraints have been triggered by
the fact that they have moved forwards and
can no longer be adjusted.
Mercedes-Benz recommends that you have
NECK-PRO head restraints checked at a quali-
fied specialist workshop, e.g. a Mercedes-
Benz Service Centre, following a rear-end col-
lision.
i This work requires a lot of strength. If you
have difficulty resetting the head
restraints, have this work carried out at a
qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre. Example: Saloon
X
Tilt the top of the head restraint cushion
forwards in the direction of arrow :.
X Push the head restraint cushion down in
the direction of arrow ;as far as it will go.
X Push the head restraint cushion firmly
backwards in the direction of arrow =until
it engages.
X Repeat this procedure for the second head
restraint. Replacing batteries (key and remote
control)
Notes
It is advisable to have the batteries replaced
at a qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre. G
Risk of poisoning
Batteries contain toxic and caustic substan-
ces. For this reason, keep batteries away from
children.
If a battery is swallowed, consult a doctor
immediately. H
Environmental note
Do not dispose of batteries with the house-
hold rubbish. They contain highly toxic sub-
stances.
Take discharged batteries to a qualified spe-
cialist workshop, e.g. a Mercedes-Benz
Service Centre, or to a special collection point
for old batteries. Replacing batteries (key and remote control)
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