Page 182 of 195

181 Service
Tele Aid
 
Tele Aid
Tele Aid incorporates the following 
functions:
Emergency call system
Roadside Assistance
Information
For certain emergency situations, the 
system automatically triggers an 
emergency call. An emergency call can 
also be triggered manually by pressing the 
corresponding button. Refer to your 
vehicle Operator’s Manual for additional 
information.
If the system initiates an emergency call, Connecting call
 and the
 ß symbol will 
appear on the status bar. All active 
connections are terminated.
During the emergency call, 
Call
 Connected
 
appears on the status bar. No operation 
from COMAND is possible, so you cannot 
disconnect the emergency call.
Roadside Asssistance will assist if 
technical problems with your vehicle are 
experienced. Roadside Assistance can be requested 
manually by pressing the corresponding 
button. Refer to your vehicle Operator’s 
Manual for additional information. Upon request of Roadside Assistance, the 
system initiates the call to the Assistance. Connecting call
 and the
 ß symbol will 
appear on the status bar. All active 
connections are terminated except 
Emergency call.
Emergency call system
Roadside Assistance
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        Page 183 of 195

182 ServiceTele AidIf the connection is made, the message Call
 Connected
 appears on the status bar.
During activation of a Roadside Assistance 
call
it is possible to switch to navigation
you can initiate an Emergency call.
Terminating the connection
Press K.COMAND reverts to the system last 
active before Tele Aid was activated.
A call to the Response Center will be 
initiated by pressing the corresponding 
button. Information regarding the opera-
tion of your vehicle, the nearest authorized 
Mercedes-Benz Center or Mercedes-Benz 
USA products and services is available to 
you. Refer to your vehicle Operator’s Man-
ual for additional information.When an information call is initiated, Connecting call
 and the
 ß symbol will 
appear on the status bar. All active 
connections are terminated except 
Emergency call and Roadside Assistance 
call.
When the connection is made, the 
message 
Call
 Connected
 appears on the 
status bar.
During activation of an Information call
it is possible to switch to navigation
you can initiate an Emergency call or 
Roadside Assistance call.
Terminating the connection
Press K.COMAND reverts to the system last 
active before Tele Aid was activated.
Information
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        Page 187 of 195

186 GlossarySoft keys
Keys that activate different functions. 
Function of key depends on the selec
-
ted operating mode.  
Tele Aid
(Tele
matic 
Alarm 
Identification on 
De-
mand)The Tele Aid system consists of three 
types of response: automatic and ma
-
nual emergency, roadside assistance, 
and information. Tele Aid is initially 
 
activated by completing a subscriber 
agreement and placing an acquain-
tance call. 
Refer also to the vehicle 
 
operating instructions.The Tele Aid system is operational pro
-
vided that the vehicle’s battery is char
-
ged, properly connected, not damaged, 
and cellular and GPS coverage is avai
-
lable.
Unlock code
Your unlock code prevents unauthori
-
zed persons from using your telephone.
 
The unlock code is a number string
you must enter when switchingon the telephone if you have lockedthe phone before turning it off or if the 
phone is set to lock automatically.
Voice output
During a trip, apart from visual informa
-
tions (symbol or map displays), 
COMAND also provides all of the 
necessary
 spoken route information 
via voice output.
WB
Weather Band
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