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181 Service
Tele Aid
Tele Aid
Tele Aid incorporates the following
functions:
Emergency call system
Roadside Assistance
Information
For certain emergency situations, the
system automatically triggers an
emergency call. An emergency call can
also be triggered manually by pressing the
corresponding button. Refer to your
vehicle Operator’s Manual for additional
information.
If the system initiates an emergency call, Connecting call
and the
ß symbol will
appear on the status bar. All active
connections are terminated.
During the emergency call,
Call
Connected
appears on the status bar. No operation
from COMAND is possible, so you cannot
disconnect the emergency call.
Roadside Asssistance will assist if
technical problems with your vehicle are
experienced. Roadside Assistance can be requested
manually by pressing the corresponding
button. Refer to your vehicle Operator’s
Manual for additional information. Upon request of Roadside Assistance, the
system initiates the call to the Assistance. Connecting call
and the
ß symbol will
appear on the status bar. All active
connections are terminated except
Emergency call.
Emergency call system
Roadside Assistance
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182 ServiceTele AidIf the connection is made, the message Call
Connected
appears on the status bar.
During activation of a Roadside Assistance
call
it is possible to switch to navigation
you can initiate an Emergency call.
Terminating the connection
Press K.COMAND reverts to the system last
active before Tele Aid was activated.
A call to the Response Center will be
initiated by pressing the corresponding
button. Information regarding the opera-
tion of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you. Refer to your vehicle Operator’s Man-
ual for additional information.When an information call is initiated, Connecting call
and the
ß symbol will
appear on the status bar. All active
connections are terminated except
Emergency call and Roadside Assistance
call.
When the connection is made, the
message
Call
Connected
appears on the
status bar.
During activation of an Information call
it is possible to switch to navigation
you can initiate an Emergency call or
Roadside Assistance call.
Terminating the connection
Press K.COMAND reverts to the system last
active before Tele Aid was activated.
Information
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Page 187 of 195

186 GlossarySoft keys
Keys that activate different functions.
Function of key depends on the selec
-
ted operating mode.
Tele Aid
(Tele
matic
Alarm
Identification on
De-
mand)The Tele Aid system consists of three
types of response: automatic and ma
-
nual emergency, roadside assistance,
and information. Tele Aid is initially
activated by completing a subscriber
agreement and placing an acquain-
tance call.
Refer also to the vehicle
operating instructions.The Tele Aid system is operational pro
-
vided that the vehicle’s battery is char
-
ged, properly connected, not damaged,
and cellular and GPS coverage is avai
-
lable.
Unlock code
Your unlock code prevents unauthori
-
zed persons from using your telephone.
The unlock code is a number string
you must enter when switchingon the telephone if you have lockedthe phone before turning it off or if the
phone is set to lock automatically.
Voice output
During a trip, apart from visual informa
-
tions (symbol or map displays),
COMAND also provides all of the
necessary
spoken route information
via voice output.
WB
Weather Band
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