2009 LINCOLN NAVIGATOR roof

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
2009 Navigator(nav)
Owners Guide, 1st Printing
USA(fus)
Customer Assistance
317

Exterior chrome
•Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
•Use Custom Bright Metal Cleaner (ZC-15), available from your
authorized dealer. Apply the product as you would a wax to clean
bumpers and other chrome parts; allow the cleaner to dry for a few
minutes, then wipe off the haze with a clean, dry rag.
•Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
•After polishing chrome bumpers, apply a coating of Motorcraft
Premium Liquid Wax (ZC-53-A), available from your authorized dealer,
or an equivalent quality product to help protect from environmental
effects.
WAXING
•Wash the vehicle first.
•Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with Motorcraft Wheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
2009 Navigator(nav)
Owners Guide, 1st Printing
USA(fus)
Cleaning
322

positioning ...............................295
storage .....................................295
Jump-starting your vehicle ......305
K
Keyless entry system ...............144
autolock ...................................133
keypad .....................................144
locking and unlocking doors ..145
programming entry code .......144
Keys ...................................131, 147
positions of the ignition .........250
L
Lamps
autolamp system .......................76
bulb replacement
specifications chart ..................82
daytime running light ...............77
fog lamps ...................................77
headlamps .................................76
headlamps, flash to pass ..........77
interior lamps .....................80, 83
replacing bulbs .........................86
LATCH anchors .........................201
Liftgate ......................123, 127, 139
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........257
Load limits .................................235
Loading instructions .................241
Locks
autolock ...................................133
childproof ................................137
doors ........................................133
Lubricant specifications ...........362
Lug nuts ....................................304
Luggage rack .............................129Lumbar support, seats .............155
M
Message center .........................110
english/metric button .............116
system check button ..............119
warning messages ...................119
Mirrors ...................................96, 98
automatic dimming rearview
mirror ........................................96
fold away ...................................98
heated ........................................99
programmable memory ..........140
signal .........................................99
Moon roof ..................................105
Motorcraft parts ........327, 344, 361
N
Navigation system .......................68
O
Octane rating ............................348
Oil (see Engine oil) ..................333
P
Park Assist ................................270
Parking brake ............................258
Parts (see Motorcraft parts) ....361
Pedals (see Power adjustable
foot pedals) ...............................100
Power adjustable foot pedals ...100
Power deployable running
boards ........................................100
Power distribution box
(see Fuses) .......................289, 292
Index
373

Power door locks ......................133
Power liftgate ............................123
Power mirrors .............................98
Power point .................................92
Power steering ..................263–264
fluid, checking and adding ....357
fluid, refill capacity ................362
fluid, specifications .................362
Power Windows ...........................94
Preparing to drive your
vehicle ........................................265
R
Radio ............................................20
Rear seat entertainment
system ..........................................37
Recommendations for
attaching safety restraints for
children ......................................196
Relays ........................................288
Remote entry system .......137–138
illuminated entry ............142–143
locking/unlocking
doors ................................138–139
opening the trunk ...................139
panic alarm .............................140
replacement/additional
transmitters .............................142
replacing the batteries ...........141
Reverse camera .........................273
Roadside assistance ..................285
Roll stability control .................259
Roof rack ...................................129
S
Safety Belt Maintenance ..........211Safety belts (see Safety
restraints) ..........171, 173–176, 178
Safety Canopy ...................188, 190
Safety defects, reporting ..........320
Safety restraints ........171, 173–178
Belt-Minder
...........................180
extension assembly ................179
for adults .........................174–176
for children .............................194
safety belt maintenance .........211
warning light and
chime ...............................179–180
Safety restraints - LATCH
anchors ......................................201
Safety seats for children ..........198
Safety Compliance
Certification Label ....................366
Satellite Radio Information ........34
Seats ..........................................152
child safety seats ....................198
climate control ........................159
heated ......................................167
memory seat ...................140, 157
SecuriLock passive anti-theft
system ........................................146
Servicing your vehicle ..............328
Snowplowing .................................8
Spark plugs,
specifications .....................361, 365
Special notice
utility-type vehicles ....................8
Specification chart,
lubricants ...................................362
Speed control ............................101
Stability system .........................259
Starting a flex fuel vehicle .......253
Index
374