ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56.3 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56.3 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56.3 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Canadian customers refer to your Customer Information Guide
for information on:
•coverage period
•exact fuel amounts
2009 MKS(mks)
Owners Guide (post-2002-fmt)
USA(fus)
Roadside Emergencies
239
refill capacities ........................311
service points ..................281–282
Engine block heater .................214
Engine oil ..................................283
change oil soon warning,
message center .......................283
checking and adding ..............283
dipstick ....................................283
filter, specifications ........285, 310
recommendations ...................285
refill capacities ........................311
specifications ..........................311
Event data recording ....................6
Exhaust fumes ..........................213
F
Fail safe cooling ........................293
Fluid capacities .........................311
Foglamps .....................................41
Four-Wheel Drive vehicles
driving off road .......................233
Fuel ............................................294
calculating fuel
economy ............................80, 300
cap ...........................................296
capacity ...................................311
choosing the right fuel ...........297
comparisons with EPA fuel
economy estimates .................303
detergent in fuel .....................298
filler funnel .............................298
filling your vehicle with
fuel ...........................294, 296, 300
filter, specifications ........294, 310
improving fuel economy ........300
octane rating ...................298, 313
quality ......................................298
running out of fuel .........256, 298safety information relating to
automotive fuels .....................294
Fuses ..........................................241
G
Gas cap (see Fuel cap) ............296
Gas mileage
(see Fuel economy) .................300
Gauges .........................................14
H
Hazard flashers .........................240
Headlamps ...................................40
aiming ........................................46
autolamp system .......................40
bulb specifications ....................48
daytime running lights .............45
flash to pass ..............................45
high beam .................................42
turning on and off ....................40
Heated Seats .....................125–126
Heating
heating and air conditioning
system .................................32, 35
Homelink wireless control
system ..........................................75
Hood ..........................................280
I
Ignition ...............................208, 313
Illuminated visor mirror .............53
Infant seats (see Safety seats)...164
Inspection/maintenance (I/M)
testing ........................................305
2009 MKS(mks)
Owners Guide (post-2002-fmt)
USA(fus)
Index
320
